Why can't I log into Salesforce?
Troubleshoot your Salesforce login Confirm your login credentials (username and password) are correct. Note: Usernames are not Case sensitive. Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page.
Why can't I login as another user in Salesforce?
A Salesforce administrator cannot log in as a user if the user is inactive. If a system administrator in logged in as a user and then logs out as that user, their current session will also be terminated and they may be forced to login again. You cannot login as another user if you're already logged in as a user.
Why is user locked in Salesforce?
When the maximum number of failed login attempts is reached, the counter resets and the user's account is locked. If there's a successful login before the maximum number of failed login attempts is reached, the counter resets and the user's account remains unlocked. Click Unlock.
How do I reset a user in Salesforce?
Reset User PasswordClick Admin.Open the Account Settings folder.Click My Users.Click the user's username.Click Change Password.Enter and reenter the user's old password.Enter a new password using the guidelines for Account Security Settings.Reenter the new password.More items...
What should the administrator do to identify why the user is unable to login Salesforce?
Confirm your login credentials (username and password) are correct.Reset your Salesforce password.Confirm browser bookmark directs to the correct login page and remove saved passwords/autofill.Confirm your browser does not block Salesforce cookies.Review your Salesforce profile permissions.
How do I login as another user in Salesforce?
From Setup, enter Users in the Quick Find box, then select Users.Click the Login link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admin can log in as any user.To return to your admin account, select User's Name | Logout.
How do you unlock a locked user in Salesforce?
Unlock users' accounts under Administration in the Marketing Cloud mobile app. Note This feature is available only for admins using the iOS app. After you unlock a user's account, you can change the password....Unlock User AccountsTap More.Under Administration, tap Users.Select a locked user.Tap to unlock the user.
How do you check if a user is locked in Salesforce?
From Setup, enter Users in the Quick Find box, then select Users. Select the locked user. You can view the number of failed login attempts for the user's account in the Failed Login Attempts field. When the maximum number of failed login attempts is reached, the counter resets and the user's account is locked.
How long am I locked out of Salesforce?
I have been asked by our security manager to set the following; Lockout threshold = 10 invalid login attempts. Lockout Duration = 15 minutes. Reset invalid counter after = 5 minutes.
Why can't I reset my Salesforce password?
Click Your Name> Settings> Manage Users > Profiles > Select the desired profile > Password Policies > Disable Require a minimum 1 day password lifetime. Once the issue has been resolved, you may opt to re-enable this feature if desired.
What happens after you reset a user's password in Salesforce?
When you reset a user's password, Salesforce also resets the user's security token and sends the user an email with the new security token. If you reset an API only user's password, Salesforce doesn't automatically reset the user's security token or send a token reset email.
How do I reset my SSO user password in Salesforce?
To reset a user's password:From Setup, in the Quick Find box, enter Users , then select Users.Select the checkbox next to the user's name. Optionally, to change the passwords for all currently displayed users, check the box in the column header to select all rows.Click Reset Password.