What can you do with Salesforce Chatter?
Here are the main things you can do with Salesforce Chatter: Post updates or comments in Groups or on a record. Share files and links. Post polls. Create draft posts to share later. View Chatter Feeds for past activity relating to a specific record, or across your organization.
What is Salesforce Chatter by christchristine?
Christine is the Salesforce Evangelist at Salesforce Ben. She is a 6 x certified Salesforce MVP, a regular speaker at Salesforce events, and leads the Bristol Salesforce Admin group. Salesforce Chatter is a collaboration tool built into the Salesforce user interface.
How do I use the @chatter feed?
Chatter Feeds can be accessed from either: or anywhere else you’ve chosen to display it e.g. you might have the Chatter Feed on the Home tab. From the Chatter Publisher, you can create Posts, add Polls, and ask Questions. Once you share your Post, your colleagues can then Comment, Like, or Share it – bringing the collaboration element to life!
How do I Share my chatter feed with my colleagues?
or anywhere else you’ve chosen to display it e.g. you might have the Chatter Feed on the Home tab. From the Chatter Publisher, you can create Posts, add Polls, and ask Questions. Once you share your Post, your colleagues can then Comment, Like, or Share it – bringing the collaboration element to life!
What are case comments in Salesforce?
The Case Comments component in Experience Builder shows a list of all the comments that a customer and an agent have added to the case. The comments are visible as related records. Note This component was retired in all Salesforce orgs in the Summer '19 release.
How do I use case comments in Salesforce lightning?
Click New on the Cases tab to create a case, or select an existing case and click Edit.Type your comments in Internal Comments .Optionally, select Send Customer Notification to email the contact on the case of your new public comment.Click Save.
Can you report on chatter comments in Salesforce?
Use the Chatter dashboards and reports to track Chatter usage in your internal Salesforce org.
What is Chatter feed in Salesforce lightning?
The Chatter tab gives you quick access to some useful feeds, like What I Follow, To Me, Bookmarked, Company Highlights, and My Drafts. Select a feed to place it front and center on the Chatter tab. The What I Follow feed shows post activity on all the people, groups, and objects that you follow.
What is case comment?
A case comment is your opinion about how a particular court decided a particular case. A case comment lays out, reflects on, and critiques a court's decision and tells the reader what you think about the decision.
What are two key benefits of lightning service setup?
Benefits of Lightning Service CloudService Console.Automation.Channel Flexibility.Easy as 1-2-3.
Can I report on Chatter posts?
You can monitor Record feed engagement on Standard and Custom Objects by creating a Custom Report Type with the object's feed as the secondary object.
How do I report a Chatter post in Salesforce?
0:144:02How to Create Chatter Feed for Objects Report - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo in setup narrow down to report. Types then we'll create our new custom report type for theMoreSo in setup narrow down to report. Types then we'll create our new custom report type for the primary object. We'll pick who's chatter feed we're one and report on so if you're wanting to create
What is Salesforce report feed?
Feed tracking detects changes to tracked record fields and posts them as updates in the What I Follow feed. Users who follow a record, see those updates in their view of What I Follow, with one exception. Updates users make themselves aren't posted to What I Follow. Users can see those updates in their profile feeds.
What is the difference between Chatter and Chatter feed?
Hello, Chatter feeds show you posts and comments you and other people make, as well as record updates across your Salesforce organization. Chatter Answers is a self-service and support community where users can post questions and receive answers and comments from other users or your support agents.
What are Chatter posts?
Sharing lets you quickly copy a public post to your profile or a group. This feature is available in Salesforce Classic and Lightning Experience.
How do I post on Chatter in Salesforce lightning?
0:081:20How to Add Chatter to a Lightning Page in Salesforce - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo from here we'll click the gear icon. And then click edit page and then let's say we want to addMoreSo from here we'll click the gear icon. And then click edit page and then let's say we want to add shatter to this set of tabs. We'll click add tab. Select chatter hit done click on the tab.