Security and access are key aspects of any Salesforce product and Communities are no exception. User access to a community is provided via special community user licenses. Below is a list of all the available license options:
Full Answer
What is a Salesforce community?
Salesforce Communities are brand spaces designed specifically for Salesforce customers to connect with the community outside their org (i.e., employees, partners, and customers) and collaborate with them using relevant data and content. Users can visit the community to find answers to questions or ask for help from another community member.
How do I get access to my Salesforce community?
Security and access are key aspects of any Salesforce product and Communities are no exception. User access to a community is provided via special community user licenses. Below is a list of all the available license options: Custom digital experiences to engage any external stakeholder, including brand engagement and customer loyalty.
What is the difference between Salesforce community and lightning community?
Community is a space for an org to connect with people (i.e. internal users, partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
What are the different types of Salesforce licensing for external users?
Salesforce licensing for external community users comes in basically three main editions: Customer, Partner and Lightning External. Within each edition, there are two types: Member-Based and Login-Based. Tip: think of the three editions as level of access and the types as how often the community will be used.
Are Salesforce communities free?
Salesforce Communities pricing: Customer Community: $2 per login or $5 per member/month. Customer Community Plus: $6 per login or $15 per member/month. Partner Relationship Management: $10 per login or $25 per member/month.
What are community users in Salesforce?
A community license works like a standard Salesforce internal license: external users with a member-based license (that is, a license that is assigned to a specific user) are able to access a community as many times as they want. However, external users do not have access to the internal org.
What are the limitations of Salesforce communities?
Maximum Number of Communities Limit You can Create up to 100 communities in your Salesforce org. Active, inactive, and preview communities, including Force.com sites are also counted in this limit.
What is the difference between customer community and customer community plus?
Customer Community – Business-to-consumer communities with large numbers of external users. Enable customer self-service, extend business processes, and build deeper customer relationships. Customer Community Plus – Business-to-business communities for support and non-sales scenarios, such as eCommerce.
Can community user create account?
Community Users who have the Customer Community Plus license are allowed to create accounts.
How do I enable community users?
Ensure that communities are enabled for your org.From Setup, in the Quick Find box, enter Profiles , then select Profiles.On the Profiles page, click Clone next to the Customer Community Login User, the Customer Community Plus Login User, the Customer Community Plus User, or the Customer Community User profile.More items...
Is Salesforce communities the same as Experience Cloud?
A long-expected announcement finally came from Salesforce last week; Community Cloud has been renamed Experience Cloud (view a demo).
How many communities can create per ORG In Salesforce?
100 communitiesWhile each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities.
What is customer community plus license?
As of Spring '19, Community Hub supports the Customer Community Plus license, which is a community license that grants additional abilities in Salesforce communities such as reports, dashboards, and advanced sharing. Learn more about Communities Users Licenses.
What does community license mean?
Community License means a limited license that may be granted to an individual End-User (defined below), entity, or organization, and that is subject to the significant limitations on use set forth in Section 4.2(l).
What are different types of communities in Salesforce?
An organization can build a community to meet any number of needs, but there are three main community types in Salesforce:Customer communities.Employee communities.Partner communities.
What is the difference between partner community and customer community in Salesforce?
Customer Community – allow your customers (B2B and B2C) engage with both your organisation and other customers via an online portal. Partner Community – give your resellers, distributors, brokers limited access to your Salesforce to pass you leads and work on deals with your sales team.
What is Salesforce community?
In simple terms, you can also say that the Salesforce community is the advanced version of portals. With the help of communities, your users can work collaboratively. It is built on the Salesforce platform and easily integrates with CRM.
How much is Customer Community Plus?
On the other hand, Customer Community Plus is available for $6/ login or $15/ member on a monthly basis. In addition, to the above features in Customer Community Plus, you get below features.
What is a community member based license?
Community member-based license is similar to standard Salesforce internal license. External users who have member-based licenses can have access to a community multiple times. But, they do not have access to internal organizations.
What is a commerce portal?
Commerce portals are for custom digital experience to engage any external users, like brand engagement and customer loyalty. It provides limited access to CRM objects and can be used with personal accounts.
Why is customer community important?
It is useful for business to consumer experiences using large numbers of external users who need access to case objects or knowledge. You can also use the customer community with personal accounts.
What is community development?
Communities are developed such that they can be perfect choices for your partners, customers, vendors, employees, or anyone else.
Can I use an external app license with a personal account?
The external app's license cannot be useful with personal accounts. Channel Account: It is useful for business to business communities and portals that calculate their usage on the basis of numbers of partners instead of numbers of individual users. Each of the above mentioned licenses is available in two ways i.e.:
How many Commerce Portal licenses can an OEM have?
Note: OEM partners have a benefit available to them through which they can distribute up to 100 free Commerce Portal licenses to each of their OEM customers to kick-start their experience cloud use-case.
What is a member license?
Member licenses are meant for active users who log in frequently to the community. Login licenses, however, are meant for users who log in less frequently, usually 3 or fewer times per month. External users associated with the login license consume one log in each time they sign in to a community.
What is community ISV?
Communities are branded spaces for customers, partners, and employees to connect. As an ISV, you can build solutions and apps that enable your customers to create communities that provide better service to their end-users.
Is Commerce Portals a good fit?
Commerce Portals is a good fit if your use case uses only custom objects and does not fit into either a self-service customer community or a partner relationship use case. The one advantage of Lightning External App Starter (Commerce Portals) is that it comes with additional platform capacities like API calls, Data storage, and File storage. The one disadvantage of this license over Customer Community is that Commerce Portals only comes with read-only access to Knowledge.
Is Customer Community Plus the right fit?
If the answer to any of the above is YES, then Customer Community or Customer Community Plus licenses are the right fit. It is also recommended you go over the comparison table of the license capabilities to understand what these licenses do not provide. Please note that the OEM versions of the customer community license will not have access to Cases.
Get insights at your fingertips, lightning fast
The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics.
Experience Cloud
Salesforce's digital experience platform (DXP) is built on the Customer 360. Experience Cloud helps you deliver connected digital experiences — fast. Reinvent the customer experience, engage more customers, and accelerate growth across any industry with data-driven sites, portals, and mobile applications.
What is a member based Salesforce license?
Member-Based – This license type is much like other standard Salesforce license types. It’s generally a higher fixed monthly amount per license, and the user assigned with it can log in as many times as they want to.
What is Salesforce Gold Partner?
As a Salesforce Gold Partner, we love to work with the whole gamut of Salesforce solutions. In particular, many of our technical consultants specialize in Marketing Cloud, Sales Cloud and Communities (among other things).
How many communities can an org have?
While each Org can have up to 100 communities, each with their own unique aliased domain name, the Org itself will have a default domain name that it uses for the base URL for all communities. This is a *.force.com domain like businessname.force.com.
Do you need to include permissions in a change set?
Deploy profiles and permission sets with the components. As with Custom fields and Objects, if you want permissions to come along, you’ll need to include those Profiles in the Change Set or Package, too.
Can a community delete pages?
Here are some things to keep in mind: Deploying a community can delete pages. Usually deployments are additive only, but when deploying the main components of the community, it overrides that structure completely. That means pages removed in sandbox will be removed from production.
What is a community in Salesforce?
Community is a space for an org to connect with people (i.e. internal users , partner users and external users). Lightning Community uses Single Page Application (SPA) as the underlying principle as it runs on the Lightning Component framework. Salesforce org data is shared externally using communities and vice versa.
How can visibility of data in Salesforce communities be controlled?
Visibility of data in communities can be controlled using profiles and permission sets. Multiple communities can be created in a Salesforce org to address different purposes
