The Premier Success Plan includes a training pack that includes access to a combination of instructor-led training seats and on-demand courses per annual subscription term.
Full Answer
Is Premier success the same as Salesforce success?
A: No. Premier Success has been designed to provide a unique combination of success programs, 24x7 global support and unlimited online training to help maximize the ROI on our customers Salesforce investment. Instead, consider how you as the trusted Partner can integrate the services delivered by Premier into your service delivery model.
How often is the Salesforce Premier success catalog updated?
Salesforce.com has 3 releases per year, and the Premier Success online catalog is updated regularly to reflect these changes. Consider including Premier introductory course titles into your training plan as a prerequisite for more formalized training.
Does Premier offer developer support for Salesforce applications?
A: For our customers who are building applications on the Salesforce platform, Premier offers developer support where we will review up to 200 lines of code for salesforce-related error messages and performance issues. The development of code is still the responsibility of the customer or you as the nominated Partner.
How do I get Started with Salesforce expert coaching?
• Log in to the Salesforce Help portal with your Salesforce credentials. • Select Expert Coaching (Accelerator) under the Other Resources header. • Filter by the Premier Catalog and Products to browse available engagements. • Learn more about each session, and click Request to proceed.
What is Premier success Salesforce?
Customer Premier Success Plans Premier Success Plans helps customers maximize their Salesforce investment. Premier customers get exclusive access to Salesforce certified experts, success programs, and enhanced support and training to ensure their success with Salesforce.
Who is the orchestrator of the entire signature success experience?
The Expert on Your Side: Your Technical Account Manager One key difference between Signature Success and other plans is the Technical Account Manager (TAM), an expert assigned to your business to orchestrate the entire Signature experience for you. They will act as your single point of contact, partner, and champion.
How do I access Premier success in Salesforce?
Log in to Salesforce HelpOpen Salesforce Help.Click Log In.Under "Trailblazer.me" click Log In.Select your Salesforce login or another option (Email, Social, etc)Enter your credentials and follow the remaining steps to log in.
What is signature support Salesforce?
Signature Support, a feature of the Signature Success Plan, is your on-call SWAT team that keeps your system online. With Signature Support, you get a designated team of experts that knows your Salesforce setup and proactively monitors your system for possible disruptions.
How do I add a signature to email in Salesforce lightning?
In Lightning Experience Click your profile icon/avatar | then click Settings. Click Email | click My Email Settings. Enter your signature into the 'Email Signature' field. Click Save.
How do I access help and training in Salesforce?
In Salesforce Classic: Click the "Help & Training" link that's available in the top right hand corner or header. Note: If users are setup to Enable the Global Header for Communities the "Help & Training" link is found in the Your Name menu's drop down.
What is Admin Assist Salesforce?
Admin Assist delivers an unlimited number of tasks to help you maintain and update your Salesforce solution. Admin Assist is intended to supplement your Admin resources by providing routine, task-based services. For a complete list of services, please review Admin Assist: Task List.
How do I view designated contacts in Salesforce?
View your Designated Contact PermissionsLog in to Salesforce Help.From the Org picker, select Manage All Orgs.From the list of Orgs, click Get Support for your desired Org. ... Select Org Setting.Beneath your contact information a message will be displayed indicating if you're a Designated Contact.
What is included in a Salesforce standard success plan?
Standard. The Standard success plan provides customers with self-guided resources like demos, online learning methods, and community advice. It is the most basic plan that Salesforce offers and is included in all licenses.
How do I contact Premier Support Salesforce?
However, you can log in to Salesforce Help to open or update Support Cases at any time....AMER.Region or CountryToll Free Phone NumberAvailable LanguagesAMER1-800-667-6389EnglishCanada1-877-282-1987French, English
What is Salesforce SLA?
A service-level agreement (SLA) is a commitment between you and your customer. With Service Cloud, you can manage your service-level agreements with service contracts, entitlements, milestones, and assets. Set Up and Manage Entitlements and Milestones. Give your customers the level of support you've promised them.
What is Premier Success?
A: Premier Success intends to assist customers during their entire lifecycle with Salesforce. Their Premier Success contract should coincide with their license contract. Premier Success is not just for when a problem occurs, or during the customers implementation. Premier Success offers ongoing value in the form of Salesforce release updates, unlimited online training, customizable training templates, best practices, and expert advice – all useful to get the most out of Salesforce no matter what phase of the customer lifecycle.
What is a success plan for Salesforce?
Premier Success Plans helps customers maximize their Salesforce investment. Premier customers get exclusive access to Salesforce certified experts, success programs, and enhanced support and training to ensure their success with Salesforce. Our Premier Success Plan customers report 80% higher ROI compared to our standard success plan customers.
What is Premier Developer Support?
A: For our customers who are building applications on the Salesforce platform, Premier offers developer support where we will review up to 200 lines of code for salesforce-related error messages and performance issues. The development of code is still the responsibility of the customer or you as the nominated Partner. Many of our Partners lean on Premier Developer Support throughout implementation and beyond for best practice and governance advice.
What is Salesforce implementation?
A: Implementation is a one-time event. Premier Success gives our customers the flexibility to train users and project teams on processes, new releases and enhancements over time. Salesforce.com has 3 releases per year, and the Premier Success online catalog is updated regularly to reflect these changes.
What is success program?
Success programs include unlimited access to our Premier webinars, communities and content all aimed at accelerating our customer’s success journey and to help build capabilities to innovate and transform their business.
How long is a CRM license?
A: The minimum contract term is 12 months and subscription should be co-terminus with a customer's license contract. For example, a 3-year license contract for Salesforce CRM should have a 3-year Premier Success Plan contract.
Can you include Premier training in Salesforce?
Premier also offers customizable training templates which we encourage you to leverage for customers with customized instances of Salesforce.
Accelerate your business value with Premier Success
Expert coaching and training to hit the ground running and upskill your team.
Need more from your Success Plan? Choose the right plan to reach your goals
Compare the features of our Standard, Premier, and Signature Success Plans.
Customized Training
Salesforce Training will create customized training content that’s tailored to how your sales teams will engage with Salesforce every day.
Sales Team Workshop Objectives
Your sales team will see how Salesforce Lightning can make them a more effective sales person, and how to be in synch with the organization’s reporting goals.