Yes, it has to be iframed, rather than pasted as HTML like the web-to-case form, because AMPScript has to run on a CloudPage both to process and to leverage Marketing Cloud Connect. This solution assumes that you have Salesforce and have configured Marketing Cloud Connect.
Full Answer
Why need to use an iframe tag in Salesforce?
Why need to use an Iframe tag in Salesforce? If you would like to display the document or record outside the URL like YouTube, Google, or any other portal URL, then you need to use the Iframe tag in Aura Component and VisualForce page. Attribute Name Attribute Type Access Frameborder Boolean global
What is Salesforce service cloud and how does it work?
Customer service is an important part of any business and Salesforce Service Cloud creates a nice hub for service reps to organize and respond to cases. Cases can be created a number of ways including manually, email-to-case, and web-to-case.
What is cloudpages?
CloudPages is a Marketing Cloud application used to create and publish targeted marketing content to customers across multiple channels. Use the CloudPages editor to build a collection of content, then optimize your content for distinct mobile, social, and web experiences. Publish content immediately or schedule it to publish later.
What is Visualforce in Salesforce?
VisualForce is the Markup Language (Tag-based language) similar to HTML and XML, developed by Salesforce.com. It contains tags and controllers where tags are also called as Components. VisualForce uses XML as the syntax to create front end design pages and uses APEX as the backend for implementing business logic.
What is sharing tags in Salesforce?
Sharing is caring! Tags in Salesforce are words or short phrases that you can align with your Salesforce records to describe and organize your Salesforce data in a personalized way. You can utilize Salesforce tags to group records from various objects by a standard topic or usage, and then use those tags to search and gather information quickly.
What is VisualForce tag?
VisualForce tags provide developers a more powerful way to build high-quality applications and customize the Salesforce user interface. VisualForce comprises a collection of XML markup tags. These tags are also known as Components.
Does VisualForce have clickjack protection?
If the developer or user uses the Iframe tag on the VisualForce page, then they must check the Unchecked checkbox and then Enable clickjack protection for customer VisualForce pages with headers disabled on the Session Setting from Setup.
What is web to case?
Web-to-case allows admins to generate HTML that they can post on their website so that the end-users can fill out a form and automatically create their own cases. Web-to-case is great for basic customer service requests, but it has its limitations.
Does AMPScript need to be iframed?
Yes, it has to be iframed, rather than pasted as HTML like the web-to-case form, because AMPScript has to run on a CloudPage both to process and to leverage Marketing Cloud Connect. This solution assumes that you have Salesforce and have configured Marketing Cloud Connect.
Can you specify a case owner in Salesforce?
You can specify a Case owner in your code, or rely on assignment rules in Salesforce to do it for you. If your Salesforce org uses Leads, you will need to repeat the LookupRows or RetrieveSalesforceObjects process for the Lead object. If no Contact and no Lead match the email address, then you will create a new Lead.
