Yes, it is possible, you can do this by creating a custom chat window. This is explained in the Live Agent Developer guide, see the section title "Customize Chat Windows with Visualforce " Here is a snippet from the code sample provided by Salesforce:
Full Answer
Is Salesforce chat the same as LiveAgent?
Salesforce Chat (formerly “Salesforce Live Agent”) is a native Salesforce tool that enables customer service teams to communicate in real-time with your website users. We have all seen the little 'chat to an agent' buttons on company websites, usually when trying to find a way to contact a support team.
How do I enable LiveAgent in Salesforce?
Step 1 – Enabling Live AgentFrom Setup Classic in Salesforce, in the Quick Find box, search and select Live Agent Settings.Select Enable Live Agent.Click Save.
Does LiveAgent integration with Salesforce?
LiveAgent has a Salesforce integration plugin available for customers. It can help you keep track of your customers, manage cases or add new leads.
How does LiveAgent work in Salesforce?
0:001:26Service Cloud Live Agent Feature Demo - YouTubeYouTubeStart of suggested clipEnd of suggested clipSalesforce live agent chat lets any company deliver a personalized service experience to itsMoreSalesforce live agent chat lets any company deliver a personalized service experience to its customers. Or potential customers by engaging them at just the right moment on any device.
What is capability of live agent in the service Cloud console?
Real Time Monitoring – Live Agent has what is called the “Live Agent Supervisor” page which gives users and managers the ability to monitor all chat users and queues real time.
What does a live agent do?
Live chat agents are employees of the customer service team who answer customer questions and inquiries via live chat. It is one feature of the support software and is used to get the customer a real-time response.
How many chats can an agent handle at once?
An agent without prior chat experience can take only 1-2 active chats simultaneously, while an experienced agent can easily take 4-6 chats. If all your agents are new to chat you may need to lower the number of simultaneous chats they are expected to take.
Does Salesforce have livechat?
Salesforce Live Chat is an embeddable live chat support optimal for businesses with a limited support team. The system can be embedded in your applications or website, which enables your prospects and customers to communicate with your business on the web while currently on your app or site.
Who owns live chat?
After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company.
How do I implement live chat in Salesforce?
Set Up Web Chat in SalesforceLog in to your organization, and if you're in Salesforce Classic, switch to Lightning Experience.Click the Setup gear icon and select Service Setup.Under Recommended Setup, click View All.Enter Chat in the search box and select Chat with Customers.More items...
What is Live Agent chat?
Established in 2006, LiveAgent was the first solution to offer live chat and help desk capabilities. As of 2021, LiveAgent is the best-rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
What is Omni Channel in Salesforce?
Omni-Channel is a flexible, customizable feature, and you can configure it declaratively—that is, without writing code. Use Omni-Channel to manage the priority of work items, which makes it a cinch to route important work items to agents quickly.
Where do you enable chat for an agent?
Enable Chat Agent and CommunitiesClick the setup cog and select Service Setup.Enter Communities in Quick Find, then select Communities Settings.Select Enable Communities.Enter a unique value to be used as your domain name and click Check Availability. ... Click Save.Click OK.
How do I implement live chat in Salesforce?
Set Up Web Chat in SalesforceLog in to your organization, and if you're in Salesforce Classic, switch to Lightning Experience.Click the Setup gear icon and select Service Setup.Under Recommended Setup, click View All.Enter Chat in the search box and select Chat with Customers.More items...
How do I deploy chat buttons in Salesforce?
Create Chat ButtonsFrom Setup, enter Chat Buttons in the Quick Find box, then select Chat Buttons & Invitations.Click New.Select Chat Button from the Type field.Choose the settings for your chat button.Click Save.Copy the button code, and then paste it on each web page where you've deployed Chat.
What is omni channel Salesforce?
Omni-Channel is a flexible, customizable feature, and you can configure it declaratively—that is, without writing code. Use Omni-Channel to manage the priority of work items, which makes it a cinch to route important work items to agents quickly.