Slaesforce FAQ

can i send email through salesforce

by Carrie Lehner Published 2 years ago Updated 2 years ago
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You can send emails from Salesforce via your Gmail or Office 365 accounts in the Salesforce Lightning Experience. To the recipients, your emails will look as if they have arrived from Gmail or Office 365.Mar 4, 2020

How do I send mass emails from Salesforce?

  • Gmail and Office 365 handle deliverability and compliance.
  • The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses.
  • Emails sent through workflows and triggers are still sent through Salesforce.
  • Bounce management isn’t supported when you send through external email accounts.

More items...

How to send emails from Salesforce?

There are 5 items:

  • Key Size: It’s a security thing. In this instance bigger is better! ...
  • Selector: Type “sf1” (you can type other things, just my recommended tip is to avoid using a full stop!)
  • Alternate Selector: Type “sf2” (as above)
  • Domain: The domain name from which you are sending out emails (e.g. ...
  • Domain Match: If you send email from the “main” domain (e.g. ...
  • Press “Save”

How to send mass emails in Salesforce Lightning?

  • Go to ‘Setup’ and Enter ‘Permission Sets’ in Quick Find box
  • Choose any one of the standard Permission Set
  • Then scroll down to ‘System Section’
  • And click ‘System Permissions’
  • Click ‘Edit’ button in permission set page
  • Check the checkbox for ‘Allow sending of List Emails’ to enable list email
  • Click ‘Save’ button

How do I create an email template in Salesforce?

  • To edit or delete your email templates, click Setup in the drop-down menu below your username. ...
  • You can use your email template by going to a contact page, scrolling down to the bottom and clicking the "Send an Email" button under "HTML Email Status." Click "Select ...
  • You can also mass email contacts with your template. ...

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What are the ways to send an email in Salesforce?

Send Email in Salesforce ClassicOn the Activity History related list of a record, click Send an Email.To change formatting type, click Switch to Text-Only or Switch to HTML.To use a predefined email template, click Select Template.Complete the fields.Click Send.

How do I enable sending emails in Salesforce?

In Setup > Manage users > Profiles - Click the profile to which the user is associated to. Once you are in Under General User Permissions check for Send Email option.

How do I send an external email from Salesforce?

From Setup, in the Quick Find box, enter Send through External Email Services , and then select Send through External Email Services. Select either Send through Gmail or Send through Office 365. From Setup, enter Deliverability in the Quick Find box, then select Deliverability under Email.

How do I compose an email in Salesforce?

Click the Activity tab and then click Email. Tip If you prefer to compose from a window, click the arrow button to pop out your email. While the composer window is active, you can scroll the record page to view details and other information or navigate anywhere else in Salesforce.

What is Salesforce email?

If you configure Email to Salesforce to associate emails to matching leads or contacts, Salesforce searches the To and CC fields for the email addresses of your leads or contacts. If any leads or contacts are found, Salesforce saves the email to the Activity History related list on the appropriate record.

How do I connect Salesforce to Outlook?

Steps to Integrate Outlook and SalesforceOpen your Salesforce Org.Click on Setup.Search Outlook in quick find box and Select Outlook Integration and Sync. ... Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.Click on Edit button.More items...•

Is Salesforce inbox free?

Salesforce Inbox is a productivity tool to integrate Salesforce with emails, such as Outlook and Gmail. It is available with additional cost, except your company already purchased additional products that include Inbox. Inbox work in Core Salesforce platform which is Sales Cloud, Service Cloud, and Lightning Platform.

How do I add an email account to Salesforce?

To be able to use Email to Salesforce, start by configuring it....Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...

How do I send an email from Salesforce lightning?

Send Email from a Record in Lightning ExperienceOpen the record from which you want to send the email.Click the Activity tab and then click Email. ... Write your email. ... Add attachments if you need to.To add multiple attachments from your computer, drag the files into the body of the email.Preview and send.

How do I send an email from Salesforce to Gmail?

From Setup, in the Quick Find box, enter Send through External Email Services , and then select Send through External Email Services. Select either Send through Gmail or Send through Office 365. From Setup, enter Deliverability in the Quick Find box, then select Deliverability under Email.

What is Salesforce send?

The Salesforce email send interaction, or send definition, includes Sales or Service Cloud reports and objects as options for sending. It sends tracking data from Marketing Cloud to Sales or Service Cloud. A Salesforce send definition is an activity option in Automation Studio and can be added to an automation.

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