Slaesforce FAQ

can marketo convert salesforce leads

by Mortimer Sipes Published 2 years ago Updated 2 years ago
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By default conversions in SFDC, converting a lead to contact should not be creating new leads in Marketo

Marketo

Marketo, Inc. is an American software company that provides Marketing Automation software focused on account-based marketing, including email, mobile, social, digital ads, web management, and analytics. It sells products for industries including healthcare, technology, finan…

. Please refer to SFDC Sync: Converting a Lead into a Contact in Salesforce - Marketo Docs - Product Documentation for the 3 different scenarios and the end results on the conversion process.

Marketo unfortunately cannot convert the Lead into an existing Account, because it can't determine automatically which Account to convert the Lead into. Thus, I don't recommend using this Flow Action, as it will create duplicate Accounts.Feb 28, 2016

Full Answer

Can I read data from Salesforce to Marketo?

Some data “objects” from Salesforce can be read and edited (bi-directional) from Marketo, while others can only be read (one-directional). An object is kind of like a tab on a spreadsheet – a bucket that holds data (examples include Accounts, Leads, etc.).

Why is Marketo (marketing) breaking my Salesforce sync?

This is probably the second most-common issue that we see – Marketo (marketing) doesn’t know the picklist values that Salesforce has defined for a given field. If we are not passing along the right data, the sync is going to continue to break.

How often are leads updated in Marketo?

Lead updates also happen every 5 (or so) minutes. That is, when you update a field value on a lead in Marketo, it’s checked against the System Mod date/time stamp (the record of when a field change was made) every time to see which record – the Marketo record or the Salesforce record – was updated more recently.

Are Marketo program/SFDC campaign syncs more API-call efficient?

So, Marketo program/SFDC campaign syncs are more API-call efficient, but you run into queueing bottlenecks faster, which means there isn’t a slam dunk solution for everyone as to how best to optimize the system. This type of sync is also more prone to silent errors – syncs not happening with no error logged.

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What fields does Marketo use?

To add fields to Salesforce, you first need to create fields such as “Score”, “Acquisition Program”, “Acquisition date”, etc.

How to search for manage users in Salesforce?

Search for manage users in the type bar and select the users’ option. Click on new user and provide all the necessary details. Select the Salesforce user license, and click on save.

How does Hevo Activate work?

Hevo Activate helps you directly transfer data from Marketo and various other sources to CRMs such as Salesforce, various SaaS applications, data warehouses and a lot more, in a completely hassle-free & automated manner for free. Hevo Activate is fully-managed and completely automates the process of not only loading data from your desired source but also enriching the data and transforming it into an analysis-ready form without having to write a single line of code. Its fault-tolerant architecture ensures that the data is handled in a secure, consistent manner with zero data loss.

Can Marketo be integrated with Salesforce?

Integrating Marketo to Salesforce, using the in-built Marketo CRM Sync functionality is one such way. Marketo CRM Sync allows users to connect with Salesforce by creating a Salesforce sync user with specific permissions and then use the security token to establish the connection.

Does Marketo sync with Salesforce?

Marketo allows users to integrate their data from Marketo to CRMs such Salesforce, using its Marketo CRM Sync functionality. This method requires to create Salesforce sync user profile, provide permissions for both fields and profile and successfully connect using the security token.

API Call Efficiency between Marketo and Salesforce

The speed/efficiency of the sync depends on what kind of flow step you are using, or how you are looking to sync data. In terms of your choices for an initial lead sync, the following is true:

Timeliness of the Marketo to Salesforce sync

In addition to efficiency, you also have to worry about timeliness, which means when the sync is happening, how often, and how quickly.

What does this actually mean, then?

Again, there’s no single answer, but here are a few tips for certain common situations:

So, what is up with the Marketo to Salesforce sync?!?

Marketo to Salesforce sync problems could be any of the above.

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