How do I submit a technical support case in Salesforce?
Every Salesforce.org customer has access to a Standard Success plan. To submit a technical support case, go to the Help and Training portal and click the “Contact Support” link located on the upper right hand side of the home page. Then click the “Open a Case” button.
What is a support ticketing system?
A support ticketing system allows you to efficiently provide service to customers, partners, and internal employees by assigning a ticket (or case number) to every service inquiry. You can use it to track the issue to its resolution whether you are the customer, partner, service agent, manager, or even the CEO.
How do I grant login access to Salesforce support?
Click Grant Account Login Access. In the row for Salesforce.com Support, select an Access Duration of at least one week. Click Save. After granting login access, you're ready to create and submit a case:
How do I create a Salesforce case?
Click Create a Case. On the topic choice page, select Salesforce.org Products, then click Next. Select the relevant Salesforce.org Product, then click Next. Select the type of issue you're having, then click Next.
What are some of the benefits of support ticket systems?
The world has changed; and with it, the nature of customer service. One need only look at the facts to understand the benefits of a good customer service support ticket system. Consider the following:
Salesforce Puts Advanced Ticketing to Work for You
So how does a business get the most out of its ticketing system? When considering various customer service solutions, there are five main characteristics to look for, each of which can be found with Salesforce.
Give your clients the personalised ticket support they need
Salesforce offers each of these features and more, providing not only the best customer support ticket system, but the best solution to customer relationship management across the board.
Overview
At Salesforce support, we're here to help! We provide technical support for all Salesforce products Monday through Friday during global business hours. Premier Support customers have additional access to technical support for platform issues 24 hours a day, seven days a week.
Create a Case
After granting login access, you're ready to create and submit a case:
Can't Log In?
Can't log in? Forgot your username or password, or you're locked out from too many login attempts? To resolve login problems, try the solutions listed in Troubleshoot Login Issues.
True Salesforce Integration
Not just push & pull. We’re on the Salesforce AppExchange, so your customer data is secure.
Track Invitations & Attendance
All the information you need is in your CRM. Manage all your events right from one screen.
Analytics on All Your Ticket Use
TicketManager’s Business Impact Engine measures the effect of your client events and massively increases event ROI.