Slaesforce FAQ

can't log into salesforce through login screen

by Cedrick Macejkovic Published 3 years ago Updated 2 years ago
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Follow the steps below: 1- Right click on the Salesforce for Outlook red or gray icon in the System tray at the bottom right corner of your screen and click on Settings 2- By default you can login to your Production org. So simply enter your Salesforce username and password and click on Log in to Salesforce.

Troubleshoot your Salesforce login
  1. Confirm your login credentials (username and password) are correct. ...
  2. Reset your Salesforce password.
  3. Confirm your browser bookmark directs you to the correct login page.
  4. Confirm your browser does not block Salesforce cookies.
  5. Review your Salesforce profile permissions.

Full Answer

Why can't I login to my Salesforce account?

Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page. Confirm your browser does not block Salesforce cookies. Review your Salesforce profile permissions. Many login issues are caused when an extra space is added before or after a username or password.

How do I log in to Salesforce for the first time?

Logging in for the First Time 1 When your system administrator creates an account, you will receive a welcome email from Salesforce. 2 Click the link provided in the email. 3 You will be asked to change your password and provide a security question and answer. More ...

What do I do if I don't have a Salesforce password?

If this is the first time you are logging in to Salesforce and you do not have a password, make sure to follow the verification steps noted in your automated welcome email (Subject: 'Welcome to Salesforce: Verify Your Account'). If you did not receive a welcome email, contact your system administrator.

How to login to Salesforce with a custom domain name?

Use Custom Domain To go to your company's login page, enter the custom domain name. Custom Domain https://domain.my.salesforce.com ContinueBack Not a customer? Try for Free Log In with a Different Username © 2021 salesforce.com, inc. All rights reserved. | Privacy

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Why can't I log into Salesforce?

Troubleshoot your Salesforce login Confirm your login credentials (username and password) are correct. Note: Usernames are not Case sensitive. Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page.

What should the administrator do to identify why the user is unable to login Salesforce?

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)The Login History related list on the user's record.The user's profile.Manage Users | Login History.Call salesforce.com Support.

Why can't I login as another user in Salesforce?

A Salesforce administrator cannot log in as a user if the user is inactive. If a system administrator in logged in as a user and then logs out as that user, their current session will also be terminated and they may be forced to login again. You cannot login as another user if you're already logged in as a user.

How do I login to a Salesforce user?

From Setup, enter Users in the Quick Find box, then select Users.Click the Login link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admin can log in as any user.To return to your admin account, select User's Name | Logout.

How do I enable login in Salesforce?

0:020:46Once in setup type login access policies in the quick find box. In the login access policies sectionMoreOnce in setup type login access policies in the quick find box. In the login access policies section check the box for administrators can log in as any user. Admins can now log in as any user.

How do I login as admin in Salesforce?

To give Salesforce administrators the ability to log in as other UsersGo to: Salesforce Classic: Setup. Lightning Experience: Gear Icon | Setup.In the Quick Find box, enter Login Access Policies.Select Administrators Can Log in as Any User | Save.

How do I login as a different user?

First, simultaneously press the CTRL + ALT + Delete keys on your keyboard. A new screen is shown, with a few options right in the center. Click or tap "Switch user," and you are taken to the login screen. Choose the user account that you want to use and enter the appropriate login information.

Can't see administrators can login as any user?

To enable this, go through Setup > Security Controls > Login Access Policies > Administrators Can Log In As Any User > Save. If you don't see this feature, contact Support.

How do I login as user?

AnswerHold 'Shift' and right-click on your browser icon on the Desktop/Windows Start Menu.Select 'Run as different user'.Enter the login credentials of the user you wish to use.Access Cognos with that browser window and you will be logged in as that user.

How do I log into Salesforce lightning?

Click—On the Salesforce login page, look for the lightning bolt next to your Lightning Login–enabled username, and click your username. If the login page asks for both username and password, you can enter your username, skip the password field, and click Log In.

What are the login types in Salesforce?

LoginType is the type of login, for example, Application, OAuth, or SAML. Label is Login Type. Please refer below link. Moreover, also please refer below link which explains in detail each of the login types means in the Login History page.

How do I change the login page in Salesforce?

0:402:16To do so let's go into our personal.org. And let's go into the setup. In the quick find let's lookMoreTo do so let's go into our personal.org. And let's go into the setup. In the quick find let's look for my domain. Let's scroll down to where it says authentication configuration and let's click edit.

Review your Salesforce login instance

There are several instances of Salesforce and you could be trying to log in to the wrong one. Make sure that you're logging in to the correct instance (Production, Sandbox, or custom "My Domain" login if your company uses Single Sign-On) and try again. If you're not sure which one you're using, see our help article about switching login servers.

Make sure your User Profile has access to Salesforce for Android and iOS

It's also possible that your system administrator hasn't enabled access to Salesforce for Android and iOS for your User Profile. If you're using the correct log in credentials on the correct instance and still can't access the app, contact your Salesforce administrator so they can review your permissions.

Make sure your User Profile is 'API Enabled'

Even if you're using the correct credentials, correct instance, and have access enabled, you'll still have problems if your User Profile isn't 'API Enabled.' Ask your administrator to confirm that your User Profile has the 'API Enabled' setting activated.

Make sure you're within allowed Login Hours

If a user has Login Hours restriction enabled on their profile, the user will not be able to log in to Salesforce for Android or iOS outside the allowed hours. This also applies even if the user was already logged in with a valid session.

Logging in for the First Time

When your system administrator creates an account, you will receive a welcome email from Salesforce.

Accessing Salesforce at Home or From a New Computer

When you are accessing the CRM from a computer that you have not previously logged into your Salesforce org from, you will be required to go through an activation process.

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