Slaesforce FAQ

can't login salesforce

by Madelyn Weimann Published 2 years ago Updated 2 years ago
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If you still can't log in, contact your Salesforce administrator. For Example: if a user is allowed to Login between 9:00 AM - 6:00 PM (Monday - Friday) then - The User will not be able to log in to Salesforce for Android and iOS outside 9:00 AM - 6:00 PM (Monday - Friday).

Troubleshoot your Salesforce login
Confirm your login credentials (username and password) are correct. Note: Usernames are not Case sensitive. Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page.

Full Answer

How to access Salesforce?

Manage Access to Salesforce Classic

  • Encourage users to stay in Lightning Experience by automatically switching them out of Salesforce Classic on a daily or weekly schedule. ...
  • Start cutting the chord to Salesforce Classic. ...
  • When you’re ready for everyone to dive into Lightning Experience without looking back, turn off Salesforce Classic access altogether. ...

How to log into Salesforce?

To log in to your production Salesforce site:

  • Start the app by tapping the Salesforce icon on your home screen. You see the login page.
  • Enter your username and password.
  • Tap Log In .

What issues does Salesforce solve for its customers?

What does Salesforce do?

  • Leverage Customer Information to Increase Sales. ...
  • Gives You a Bird’s Eye View of Sales Pipeline. ...
  • Gauge and Determine Sales Opportunities. ...
  • Improves Your Marketing Pipeline. ...
  • Develop More Effective Sales Cycles. ...
  • Makes Teams More Efficient. ...
  • Reduce Conflicts on Sales Channels. ...
  • Boosts Lead Nurturing. ...
  • Provides Tools for Field Personnel. ...

More items...

How to solve Salesforce flow errors?

  • The status on the Result record may not have been updated as success or failed after the job execution, hence, the flow step is still in progress. ...
  • Make sure the step prior to updating the Result record has not failed. ...
  • Variable names are case sensitive. ...

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What should the administrator do to identify why the user is unable to login Salesforce?

Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)The Login History related list on the user's record.The user's profile.Manage Users | Login History.Call salesforce.com Support.

Why can't I login as another user in Salesforce?

A Salesforce administrator cannot log in as a user if the user is inactive. If a system administrator in logged in as a user and then logs out as that user, their current session will also be terminated and they may be forced to login again. You cannot login as another user if you're already logged in as a user.

How do I enable login in Salesforce?

0:020:46Enable Administrator to Log in as Any User | Salesforce Developer SupportYouTubeStart of suggested clipEnd of suggested clipOnce in setup type login access policies in the quick find box. In the login access policies sectionMoreOnce in setup type login access policies in the quick find box. In the login access policies section check the box for administrators can log in as any user. Admins can now log in as any user.

Why can't I reset my Salesforce password?

Click Your Name> Settings> Manage Users > Profiles > Select the desired profile > Password Policies > Disable Require a minimum 1 day password lifetime. Once the issue has been resolved, you may opt to re-enable this feature if desired.

How do I login as another user in Salesforce?

From Setup, enter Users in the Quick Find box, then select Users.Click the Login link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admin can log in as any user.To return to your admin account, select User's Name | Logout.

Can't see administrators can login as any user?

To enable this, go through Setup > Security Controls > Login Access Policies > Administrators Can Log In As Any User > Save. If you don't see this feature, contact Support.

How do I login as user?

AnswerHold 'Shift' and right-click on your browser icon on the Desktop/Windows Start Menu.Select 'Run as different user'.Enter the login credentials of the user you wish to use.Access Cognos with that browser window and you will be logged in as that user.

How do I log into Salesforce lightning?

Click—On the Salesforce login page, look for the lightning bolt next to your Lightning Login–enabled username, and click your username. If the login page asks for both username and password, you can enter your username, skip the password field, and click Log In.

What permission is required to login as another user in Salesforce?

Yes, it is possible using Delegated Administration. Go to Setup>Security Controls>Delegated Administration and create a new Delegated Group and check the checkbox "Enable Group for Login Access". Then, add the users as delegated administrators.

How do I recover my Salesforce password?

Reset Your Forgotten PasswordOn the login page, click the forgot password link.Enter your username and click Continue. ... Within 24 hours, click the link provided in the email, answer your security question, and click Continue. ... When prompted, enter a new password.

How do I reset my Salesforce account?

Reset a User AccountLog into Account Manager.Click User. The Users page opens, showing a list of accounts.Click Reset next to the user whose account you want to reset. A dialog box opens, asking you to confirm that you want to reset the user's account. ... Click OK. Account Manager resets the user's account.

How can I reset my Salesforce password without email?

In Lightning Experience Click the gear icon | Setup | Administration | Users | Users. Click the User's name. Click Reset Password. Click OK on the pop-up message that appears.

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