Try the following: Go to Settings > App & Notifications > select Salesforce1 > Advanced Settings > Open by default > Open supported links > and change to "Ask everytime". Then restart Scan to Salesforce and try scanning again. When you’re asked to select Chrome or the Salesforce app, choose Chrome and log in to Salesforce in that browser.
- Confirm your login credentials (username and password) are correct. ...
- Reset your Salesforce password.
- Confirm your browser bookmark directs you to the correct login page.
- Confirm your browser does not block Salesforce cookies.
- Review your Salesforce profile permissions.
Why can't I login to my Salesforce account?
Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page. Confirm your browser does not block Salesforce cookies. Review your Salesforce profile permissions. Many login issues are caused when an extra space is added before or after a username or password.
What do I do if I don't have a Salesforce password?
If this is the first time you are logging in to Salesforce and you do not have a password, make sure to follow the verification steps noted in your automated welcome email (Subject: 'Welcome to Salesforce: Verify Your Account'). If you did not receive a welcome email, contact your system administrator.
How can I see the reason for login failure?
Go to Setup -> Manage Users -> Login History as the sys admin and you should be able to see the reason why login failed. I as (sys admin) can get in but all those users that i created is where i'm getting problem.
How do I Reset my Password if my Salesforce password expires?
If your Salesforce administrator expires user passwords on a periodic basis, you’re prompted to change your password at the end of each period. If you have the “User Single Sign-On” permission, only an administrator can reset your password. For help, contact your Salesforce administrator.
Why is login not working Salesforce?
Troubleshoot your Salesforce login Confirm your login credentials (username and password) are correct. Note: Usernames are not Case sensitive. Reset your Salesforce password. Confirm your browser bookmark directs you to the correct login page.
What should the administrator do to identify why the user is unable to login Salesforce?
Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce? (Select all that apply)The Login History related list on the user's record.The user's profile.Manage Users | Login History.Call salesforce.com Support.
Why can't I login as another user in Salesforce?
A Salesforce administrator cannot log in as a user if the user is inactive. If a system administrator in logged in as a user and then logs out as that user, their current session will also be terminated and they may be forced to login again. You cannot login as another user if you're already logged in as a user.
Why can't I reset my Salesforce password?
Click Your Name> Settings> Manage Users > Profiles > Select the desired profile > Password Policies > Disable Require a minimum 1 day password lifetime. Once the issue has been resolved, you may opt to re-enable this feature if desired.
How do I login as admin in Salesforce?
To give Salesforce administrators the ability to log in as other UsersGo to: Salesforce Classic: Setup. Lightning Experience: Gear Icon | Setup.In the Quick Find box, enter Login Access Policies.Select Administrators Can Log in as Any User | Save.
How do I enable login for a user in Salesforce?
0:020:46Enable Administrator to Log in as Any User | Salesforce Developer SupportYouTubeStart of suggested clipEnd of suggested clipOnce in setup type login access policies in the quick find box. In the login access policies sectionMoreOnce in setup type login access policies in the quick find box. In the login access policies section check the box for administrators can log in as any user. Admins can now log in as any user.
How do I login as someone else in Salesforce?
From Setup, enter Users in the Quick Find box, then select Users.Click the Login link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admin can log in as any user.To return to your admin account, select User's Name | Logout.
Can't see administrators can login as any user?
To enable this, go through Setup > Security Controls > Login Access Policies > Administrators Can Log In As Any User > Save. If you don't see this feature, contact Support.
How do I login as a different user?
First, simultaneously press the CTRL + ALT + Delete keys on your keyboard. A new screen is shown, with a few options right in the center. Click or tap "Switch user," and you are taken to the login screen. Choose the user account that you want to use and enter the appropriate login information.
How do I contact Salesforce support?
⚠️ Standard Success Plan Customers: If you have not purchased a Salesforce Success Plan, please note that phone support is only available for Severity Level 1- Business Stopping Issues....AMER.Region or CountryToll Free Phone NumberAvailable LanguagesAMER1-800-667-6389EnglishCanada1-877-282-1987French, English
How do I recover my Salesforce password?
Reset Your Forgotten PasswordOn the login page, click the forgot password link.Enter your username and click Continue. ... Within 24 hours, click the link provided in the email, answer your security question, and click Continue. ... When prompted, enter a new password.
How do I reset my Salesforce account?
Reset a User AccountLog into Account Manager.Click User. The Users page opens, showing a list of accounts.Click Reset next to the user whose account you want to reset. A dialog box opens, asking you to confirm that you want to reset the user's account. ... Click OK. Account Manager resets the user's account.