Slaesforce FAQ

can we create activities using workflow in salesforce

by Stefanie Stoltenberg Sr. Published 3 years ago Updated 2 years ago
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The first thing you can do with a workflow action is create and assign a task. The task can be assigned to a specified user or role in the system, or to the owner of the record that triggers the workflow. You can also specify the task's due date, relative to either the trigger date or a date field on the record.Mar 20, 2014

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What can we do with workflow in Salesforce?

Workflow lets you automate standard internal procedures and processes to save time across your org. A workflow rule is the main container for a set of workflow instructions. These instructions can always be summed up in an if/then statement.

What actions are possible using workflow?

There are four different Rule Actions allowed in Workflow Rules:Create a Task.Send an Email Alert.Send an Outbound Message.Update a Record.

Can we create a record using workflow in Salesforce?

In addition to everything a workflow can do (except for sending outbound messages), you can: Create a record (not just Tasks!) Update related records. Launch a Quick Action.

How do I create a workflow active in Salesforce?

To activate a workflow rule, click Activate on the workflow rule detail page. Click Deactivate to prevent a rule from triggering or if you want to edit the time-dependent actions and time triggers that are associated with the rule. You can deactivate a workflow rule at any time.

Can we create a task using workflow?

The first thing you can do with a workflow action is create and assign a task. The task can be assigned to a specified user or role in the system, or to the owner of the record that triggers the workflow. You can also specify the task's due date, relative to either the trigger date or a date field on the record.

What is the difference between flow and workflow in Salesforce?

A flow is an application that automates a business process by collecting data and doing something in your Salesforce org or an external system. Unlike workflow rules, which always execute behind the scenes, flows can provide screens to guide users through your business process. Flows aren't tied to any one object.

What is the difference between workflow and process builder and flow?

Unlike workflow rules, which always execute behind the scenes, flows can provide screens to guide users through your business process. Flows aren't tied to any one object. They can look up, create, update, and delete records for multiple objects. You build flows using Flow Builder, which is a point-and-click tool.

What is the main difference between workflow and process builder?

Process Builder, a newer tool for admins, is capable of performing everything Workflow does and more with the exception of sending outbound messages (messages to another system). While Workflow is able to update some fields, Process Builder is capable of updating any field that has any related record.

What is the difference between workflow and process?

A workflow consists of repeatable activities necessary to complete a task. A process refers to all of the elements necessary to accomplish a larger organizational goal. The general consensus is that workflows account for granular details up to small-scale objectives while processes refer to more comprehensive outcomes.

Can you automate tasks in Salesforce?

In Salesforce, workflows let you automate internal processes and procedures to save your users time.

What are the limitations of workflow rules?

Salesforce limits the number of total and active rules in your org, the number of time triggers and actions per rule....Required Editions.Per-Org LimitValueTime triggers per workflow rule110Immediate actions per workflow rule140Time-dependent actions per time trigger40Workflow time triggers per hour1,0005 more rows

What are the types of workflow in Salesforce?

Workflows in SalesforceImmediate Actions: These actions are executed immediately when the criteria for a rule is met.Time-Triggered Actions: These actions execute at a specific time which is specified when creating this type of action. ... Email Alert: ... Field Update: ... Tasks: ... Outbound Message:

Create a Flow

The last business rule functionality to implement before testing your application is a rule to set the Out-of-State checkbox field on the Travel Approval object if out-of-state travel has been chosen. Salesforce offers workflow capabilities that provide a declarative, drag-and-drop design environment to build our business process logic.

Get Started with Flow Builder

You may have heard several terms used interchangeably when referring to flows. As a reminder, the official terms are:

Add a Decision Element

From the left-hand toolbox column, drag a Decision element onto the flow builder screen.

Create an Action for the Flow Using Update Records Elements

From the left-hand column, the flow toolbox, drag an Update Records element onto the flow screen.

Follow Up When a Platinum Contract Case Closes

This example assumes that a Contract Type custom picklist is used to identify the contract level on cases and that the picklist contains the Platinum value.

Assign Credit Check for a New Customer

This example assumes that a New Customer custom field is on opportunities.

Notify Account Owner About New, High-Priority Cases

This example assumes that a Service Level Agreement custom picklist called SLA identifies the agreement level on accounts and contains the Platinum value.

Set a Default Entitlement for Each New Case

This example assumes that an active, autolaunched flow looks up the relevant entitlement based on the account, asset, or contact associated with the new case and updates the case with the entitlement name.

Notify Sales VP About Cases Filed for Top Accounts

This workflow rule is for sales VP who want to know about cases filed for top accounts. Top accounts are determined by size and revenue.

Set Default Opportunity Name

The opportunity naming convention for some companies is Account Name: Opportunity Name. To automate the default name of each opportunity in your org, create the following workflow rule.

Set Target Resolution Date for Cases

This example sets a case resolution date based on the value of a field on the associated account. It uses a custom picklist field on accounts called Support Level, which has three values: Basic, Standard, and Premium. It also has a custom date field on cases called Target Resolution Date.

How to activate workflow rule?

Activate Workflow Rule. Make sure to Active a workflow Rule before start unit testing. To activate a workflow rule, click Activate on the workflow rule detail page. Click Deactivate to prevent a rule from triggering or if you want to edit the time-dependent actions and time triggers that are associated with the rule.

What is workflow rule?

A workflow rule is the main container for a set of workflow instructions. These instructions can always be summed up in an if/then statement. For Example: If you have symptoms of Coronavirus then stay at home. Workflow rules can be broken into two main components. Criteria: the “if” part of the “if/then” statement.

What does "deactivated" mean in workflow?

The rule is deactivated but has pending actions in the workflow queue. Specify the number of days or hours before or after a date that’s relevant to the record, such as the date the record was created. If the workflow rule is still active and valid when this time occurs, the time trigger fires the workflow action.

What are the two parts of a workflow rule?

Workflow rules can be broken into two main components. Criteria: the “if” part of the “if/then” statement. In other words, what must be true of the record for the workflow rule to execute the associated actions. Actions: the “then” part of the “if/then” statement. In other words, what to do when the record meets the criteria.

When does a workflow rule execute a time dependent action?

Time-dependent actions are executed at a specific time, such as 10 days before a record’s close date. When that specific time passes, the workflow rule re-evaluates the record to make sure that it still meets the rule criteria. If the record does, the workflow rule executes those actions.

Can you add time dependent actions to a workflow?

Save your changes. You cannot add time-dependent actions to the rule When you select ‘created, and every time it’s edited’ option during the workflow creation, In workflow Criteria, You can use merge fields for directly related objects in workflow rule formulas. Happy Learning. Stay home and Stay Safe.

Can you delete a workflow rule?

You can’t delete a workflow rule that has pending actions in the workflow queue. Wait until pending actions are processed, or use the workflow queue to cancel the pending actions.

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