Are Salesforce employees ready to return to the office?
Salesforce first started to reopen its offices in South Korea, Hong Kong, and China last year, but at first, employees were reluctant to return. "They weren't ready. They would come in one day a week or not at all," said Hyder. But as more time has passed, workers are becoming more comfortable with being in the office.
What happens when a Salesforce process is closed?
This means if you tell Salesforce to exit the process when its closed, it won’t be able to enter it again. So for starters you will need two closed statuses, one for an inbetweeny temporary stage (Solution Provided or similar) which may close automatically after a month or so, and one that means its closed for good.
What is a Salesforce release?
A Salesforce Release is how Salesforce delivers new features and functionality to our customers. They occur three times per year (Spring, Summer, Winter timed with the northern hemisphere seasons), and new features are often based on input from the Trailblazer Community via a prioritization process.
Is Salesforce reopening offices in South Korea?
Salesforce first started to reopen its offices in South Korea, Hong Kong, and China last year, but at first, employees were reluctant to return. "They weren't ready.
How many employees does Salesforce have?
Salesforce, a global enterprise software company with more than 56,000 employees, is already getting a glimpse of what the future of work might look like. The company has reopened 22 offices around the world, including spaces in Sydney, Hong Kong, South Korea and Israel. This month, it plans to reopen its headquarters in San Francisco, ...
Is Salesforce open in China?
Salesforce first started to reopen its offices in South Korea, Hong Kong, and China last year, but at first, employees were reluctant to return. "They weren't ready. They would come in one day a week or not at all," said Hyder. But as more time has passed, workers are becoming more comfortable with being in the office.
Introduction
I’ve implemented and been associated with a few Salesforce Org’s that treat dealing with reopening closed cases very differently. In my experience there is no right answer, it all depends on how you deal with your cases internally and your business processes.
Do nothing
As the title describes you can simply do nothing. For one reason or the other it might be too complicated to automate anything, you might not track SLA’s or you might be so small it doesn’t matter.
Open a new case
So another simple solution that can be very effective which can also use automation to ease the situation. I’ve seen this solution quite a bit and it seems to work in quite a few business examples so I will detail how it works here. If a case has been closed and a customer responds via a Service Cloud email it will attach itself to the case.
Reopen a case properly
This is where it gets fun/complicated/interesting. If you want to be clever about it you can still interact with the customer on the same case, while tracking stats and making sure we stay within the Entitlement Process as well.
What is beta in Salesforce?
BETA – This phase involves rolling a feature out publicly for testing. BETA features are normally given limited Support as they are not yet fully functional or finished features. Generally Available (GA) – Once a feature has passed the Pilot and BETA testing phases, it will be formally included in a Salesforce Release.
How long before a release is available in your org?
About 1 month before the release goes live in your org, you can sign up for a pre-release org. Around 3 weeks away, you’ll see the Sandbox preview and be able to earn the release badge on Trailhead. Around 2 weeks out is when you can watch our panel of #AwesomeAdmin experts and product managers on Release Readiness Live.
The Constant Churn: Writing, Deploying, and Maintaining Code
One area to focus on is reducing the need for custom Apex code. An Admin’s internal business customers need data translated into valuable information. This means time and energy are expended developing insights and creating reports that drive the business forward.
Connect the Dots: Rolling Up Child-Parent Data
Many businesses need to aggregate data from child records on a parent record to, for example, see the sum or average of closed Won Opportunities on a Custom Object, such as Industry. Or to choose the first or last child record, and then display a key piece of text, such as the first Campaign that triggered a response at an Account.
Maintain and Automate: Looking Up Child-Parent Relationships
Salesforce lookup fields are used to relate different records to each other. They’re great for showing relevant data all in the same place. And as a company’s database grows, so does its need for linking the data via lookups. This means customization and Apex code are often required from Admins and Developers.
Admin Helpers, Better Together: Rollups and Lookups
When Admins and Developers employ the right solutions for Salesforce data optimization, their work gets easier to manage, their internal customers become more productive, and their companies reinvent themselves - becoming more nimble and able to navigate change.
Conclusion
Leveraging the innovative solutions found on the AppExchange can allow Salesforce Admins and Developers to streamline productivity, and begin to work smarter, not harder.
