Slaesforce FAQ

can you delete cases from salesforce

by Vito Gottlieb DDS Published 2 years ago Updated 2 years ago
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To delete a case, click Del next to the case on the cases list page, or click Delete on the case detail page. The Del link and Delete button do not display for users who do not have the “Delete” permission on cases. The deleted case is moved to the Recycle Bin.

Full Answer

How to mass delete records in Salesforce?

With those caveats out of the way, let’s move on to the juicy details of how to mass delete records in Salesforce. Step 1– Click “Your Name” -> Setup -> Data Management -> Mass Delete Records. Step 2– Choose the record type you wish to delete.

Why can’t I delete records with associate cases or partner accounts?

If you are not set as an Admin, you may not have the ability to delete records with associates cases or partner accounts. With those caveats out of the way, let’s move on to the juicy details of how to mass delete records in Salesforce.

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How do I delete a case in Salesforce lightning?

How to delete a Case under Accounts in Salesforce LightningWelcome. ... Click on "Accounts"Select any Account from below list.Select the drop down next to the Case which you want to delete. ... Click on "Delete"Click on "Delete" to confirm.A Case under Accounts has been deleted successfully!

How do I delete all cases in Salesforce?

0:021:27Open Salesforce lightning. Click on deer icon. Setup it opens in a new tab enter mass in theMoreOpen Salesforce lightning. Click on deer icon. Setup it opens in a new tab enter mass in the quickfind. Click on mass delete records. Click on mass delete.

How do you delete a bulk case in Salesforce?

From Setup, enter Mass Delete Records in the Quick Find box, then select Mass Delete Records and click the link for the type of record to delete. Review the information that is deleted with the records. Specify conditions that the selected items must match, for example, “State equals California.”

How do I close a case in Salesforce?

Click Close Case on a case's detail page, Cls on the Cases related list, or Save & Close while editing a case. If enabled by your administrator, you can select Closed from Status on a case's edit page and click Save without completing any more steps. Update Status , Case Reason , or any other fields as necessary.

How do I purge data in Salesforce?

Navigate to Setup. Enter Delete into the 'Quick Find' box and select Mass Delete Records from the results. Select a type of Record that you wish to delete, such as Accounts. Review the notes which state the records that will be deleted.

What is hard delete in Salesforce?

A Salesforce Bulk Delete or Bulk Hard Delete activity deletes a large number of existing records in a Salesforce endpoint and is intended to be used as a target to consume data in an operation.

How do I delete more than 50000 records in Salesforce?

To delete more than 50,000 records, you can use the DataLoader program....This file can now be used to delete those records from the org:Tab Data - click on Delete;Eventually enter again in your org;choose the From File radio button;Map the field;Delete all!

How do I delete more than 10000 records in Salesforce?

A single transaction can only update up to 10,000 records. This is a global governor limit, not specific to flows. You cannot work around it, and you will have to split it into multiple transactions. Your best bet would be to use a batch Apex class if you wanted to delete this many records.

How do I close multiple cases in Salesforce?

Select records Select a list view, but not the default "Recently Viewed", then select multiple case records. Click the "Mass Close Case" button, you will be presented to enter a reason to close the case, this will update the Status and Internal Comments field for all Cases selected.

Why can't I close a case in Salesforce?

How: To show closed statuses in the Case Status Field picklist, go to Support Settings and select Show Closed Statuses in Case Status Field. To hide closed statuses, deselect Show Closed Statuses in Case Status Field. By default, the setting is disabled, so closed statuses are hidden.

What does it mean to close a case?

Phrase. case closed. Expressing finality, that that preceding material is meant as final, not subject to amendation or variation. quotations ▼ Used other than figuratively or idiomatically: A case is closed; specifically, a police investigation or similar is resolved.

How do I close a case in Salesforce Mobile?

How to Close a Case from Salesforce1 mobile app?Go to Buttons, Links, and Actions under Case.Click "New Action".Enter and select the details. ... Drag and Drop the fields and click "Save" button.Click New under Predefined Values.Select as per the below image and click "Save" button.Go the Case page layout.Edit it.More items...

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