Based on the configuration, Salesforce adds the email to the Activity History related list of the record whose email address matches the recipient’s email address or the My Unresolved Items page. From the My Unresolved Items page, you can manually assign the email to a record.
Full Answer
Can exchange emails be used to record in Salesforce?
It can also be setup to manually select emails to record in Salesforce or to automate the logging of all inbound and outbound emails. Exchange integration also supports mobile devices, meaning that the emails you send out on the road from your phone can also be recorded in Salesforce.
How do I assign an email to a Salesforce record?
From the My Unresolved Items page, you can manually assign the email to a record. Emails that are not yet assigned will also appear in your open task list. Login to your Salesforce account and click on Setup. Search Email to salesforce and click on the Edit button.
How to send emails from Salesforce workflow?
When sending Salesforce emails from workflow, you can also choose the template to use. Either you can use the current users email address, or if you have setup organisation wide email addresses you could select one of those.
What is Salesforce email and how do I enable it?
Once Salesforce Email is enabled, users can access the My Salesforce Email page to view their unique Salesforce email and customize their settings. When sending an email from an external email application, use Email to Salesforce to automatically associate that email with your leads, contacts, opportunities, and other specific Salesforce records.
How are emails stored in Salesforce?
Emails and attachments are stored in objects in the org, they both count towards the storage limit. It's up to you to delete/archive attachments in order to manage their storage capacity. Salesforce doesn't delete attachments, emails, or any other data from customer orgs.
How do I record emails in Salesforce?
Select an email and click the Record to Salesforce button in the top left corner of the Outlook Ribbon. Tip: There are four other ways to access the Record window for LinkPoint Connect. Right click an email in the inbox and select Record to Salesforce from the menu.
Does Salesforce Inbox automatically log emails?
If a contact already exists in your Salesforce instance, emails should be logged automatically to that contact without being prompted each time.
Does Salesforce integrate with email?
The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.
How do I save emails in Salesforce?
3. Besides using the Save button, emails saving can be performed in 4 more easy ways3.1. By assigning the Salesforce email category. ... 3.2. By moving the email to the Salesforce Emails custom folder. ... 3.3. Using the “Quick Save to Salesforce” button. ... 3.4. Using the “Quick Save” button on records headers in the Sidebar.
How do I access emails in Salesforce?
Set Up Email to SalesforceFrom your personal settings, enter Email to Salesforce in the Quick Find box, then select My Email to Salesforce.Enter your own email address in My Acceptable Email Addresses . ... Under Email Associations, select options as needed.More items...
Where are emails logged in Salesforce?
When you log an outbound email, it's logged to the selected Salesforce records as Sent. Outbound emails include emails logged from the Sent folder, the Log Email on Send option, or from the Reminder to Log pane.
How long are emails kept in Salesforce?
Automatically captured emails and activities are retained for 24 months by default. You can adjust the retention period to be as short as 30 days and as long as 5 years. After the selected timeframe, all data is deleted from storage and isn't available in the Activity Time Line or dashboards.
How do I see logged emails in Salesforce?
How to Get the Email Logs in SalesforceFrom Setup, enter Email Log Files in the Quick Find box, then select Email Log Files.Click Request an Email Log.Email Logs.Email Log Request.Log Data Options.Fill all the details and click “Submit Request” button.You can download it from your email.
Does Salesforce Essentials integrate with Gmail?
Native Integrations Lightning for Gmail: Bring your Salesforce contacts, accounts, records, and opportunities into your email and calendar. Update existing and create new Salesforce records without toggling between applications (available for Salesforce Essentials today)
What are the three email integration features does Salesforce have?
An Inbox license unlocks Inbox features in the Outlook integration, Gmail integration, and Lightning Experience and also provides access to the Inbox mobile app. See the features available in each environment and explore ways to extend the Outlook or Gmail integration with Inbox.
What is the difference between Salesforce for Outlook and Outlook integration?
The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.
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What can be synchronized in Salesforce?
Contacts, Events and Tasks can be synchronized and categories can be used to determine which records will synch. It can also be setup to manually select emails to record in Salesforce or to automate the logging of all inbound and outbound emails.
What does setting a reply email address mean?
Setting a reply email address means that it will go to that email address, and not to Salesforce. Workflows rules can be setup to send emails. Workflow emails work the same way as sending an email manually from a record, except that when defining the email alert, you can choose which from address to use.
Does Salesforce have a terminal server?
Each user determines what synchs individually. Salesforce for Outlook doesn’t support terminal servers, such as Citrix.
Does Salesforce support Citrix?
Salesforce for Outlook doesn’t support terminal servers, such as Citrix. Citrix Supported Outlook Integration. If you are in a Citrix environment, then you will need to look for an alternative to Saleforce for Outlook, as it isn’t supported.
How to submit a case to salesforce?
Submitted a case by sending an email to the email-to-case email address that I have forwarding to salesforce.
Do you add outgoing emails to Case?
Yes Incoming replies and outgoing emails of Case will be added to related list of Case.
A Step-By-Step Guide To Email To Salesforce
If you are looking for an effective way to link external email in Outlook or Gmail to Salesforce record, then you have come to the right place. In this blog, we will show how to quickly step up the email to the Salesforce feature and get the email reply in Salesforce under the same contact form you’ve sent the email.
Email To Salesforce Process
When sending an email from an external email application, use Email to Salesforce to automatically associate that email with your leads, contacts, opportunities, and other specific Salesforce records. When composing, forwarding, or replying to an email, type the custom email address into Salesforce in the BCC field (or any other recipient field).
Steps To Set Up Email To Salesforce
Click on the save button and copy the email address highlighted in the screenshot below.
Considerations For Using Email To Salesforce
The maximum no. of email addresses that Email to Salesforce can match is 50. Email to Salesforce processes only the first 50 unique addresses in the email if the combined number of addresses in the To and CC fields exceeds the limit.