Policy work guided by principles. At Salesforce, we are guided by our four core values: trust, customer success, innovation, and equality. Five additional Ethical and Humane Use Guiding Principles build upon these values and underline our ethical use policies and Ethics by Design work.
What is Salesforce’s ethical use policy?
This is foundational to our ability to create ethical use policies that ensure the ethical use of our products and services and reflect our commitment to building trust with our customers and users. Policy work guided by principles. At Salesforce, we are guided by our four core values: trust, customer success, innovation, and equality.
What are the main services provided by Salesforce?
Salesforce's main services are tools for case, task and issue management. It also gives customers tracking abilities for their raised cases and conversation features for social networking Web sites, provides analytical tools and other services including email alert, Google search, and access to customers' entitlement and contracts.
What is the new privacy statement for Salesforce?
Salesforce Privacy Statement, effective as of May 24, 2019. At Salesforce, trust is our #1 value. This Salesforce Privacy Statement ("Privacy Statement") describes our privacy practices for the activities set out in this Privacy Statement.
Is Salesforce a good fit for your business?
Link Copied! It always pays to read the fine print—especially when it comes to Salesforce contracts. While Salesforce remains the most well-known name in CRM software, their billing practices, one-sided contracts, and minimal user support can make them a bad fit for small businesses.
Does Salesforce have access to customer data?
Salesforce.com uses a variety of methods to ensure that your data is safe, secure, and available only to registered users in your organization. Your data is secure with salesforce.com. Your data will be completely inaccessible to your competitors.
Is Salesforce a data controller or processor?
Salesforce is the controller of your Personal Data and is responsible for its processing, unless expressly specified otherwise in our full Privacy Statement. For the avoidance of doubt, our Privacy Statement does not apply to the extent we process Personal Data in the role of a processor on behalf of our customers.
Is Salesforce ethical?
The Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices, has recognized Salesforce as one of the 2022 World's Most Ethical Companies.
Does Salesforce store cookies?
Salesforce does not use cookies to store other confidential user and session information, but instead implements more advanced security methods based on dynamic data and encoded session IDs.
How is Salesforce GDPR compliant?
Is Salesforce GDPR Compliant? Short Answer – Absolutely. As a designated processor of customer data, Salesforce provides comprehensive controls to handle data requests and securely manage data for all these business processes throughout the customer lifecycle.
How is Salesforce data protected?
Salesforce.com utilizes some of the most advanced technology for Internet security available today. When you access our site using a supported web browser, Secure Socket Layer (SSL) technology protects your information using both server authentication and data encryption.
Is Salesforce unethical?
Ethisphere Institute Names Salesforce Among its World's Most Ethical Companies. Salesforce has been named to the World's Most Ethical Companies list for the twelfth time. With a strategic focus on building responsible technology, Salesforce places heavy emphasis on ethics within its business model — and beyond.
Is Salesforce ADA compliant?
Salesforce is committed to providing on-demand enterprise applications accessible to all individuals, including users working with assistive devices, such as speech recognition software and screen readers. Important Accessibility features in Salesforce Classic are no longer maintained or enhanced.
What company is the most ethical?
24 Most Ethical Companies of 2022Aflac Incorporated - 16 Times Honoree. Based In: Columbus, Georgia. ... Ecolab - 16 Times Honoree. ... International Paper - 16 Times Honoree. ... Kao Corporation - 16 Times Honoree. ... Milliken & Company - 16 Times Honoree. ... PepsiCo - 16 Times Honoree. ... Accenture - 15 Times Honoree. ... Cummins - 15 Times Honoree.More items...•
Does salesforce sell my data?
As a business covered by the CCPA, we do not sell Personal Data.
Is Salesforce secure?
Salesforce has security built into every layer of the Platform. The infrastructure layer comes with replication, backup, and disaster recovery planning. Network services have encryption in transit and advanced threat detection. Our application services implement identity, authentication, and user permissions.
What is Salesforce cookies?
Experience Cloud uses cookies to improve functionality and accelerate processing times. By saving a user's settings, cookies can enhance the user's experience and the performance of the Experience Cloud site.
What are Organization-wide defaults and sharing rules?
Organization-wide defaults and sharing rules determine what data is private and what data is shared with other users. These settings come in handy when working across a large team with varying data security needs
What is permission set?
Permission sets grant access to objects outside of profiles. They are helpful when specific users need access to objects outside of their profiles. They help grant access to objects on an as-needed basis.
Is Salesforce willing to discuss terms of contract?
In essence: negotiate, negotiate, negotiate. The good news here is that Salesforce is willing to discuss some terms of the contract, upfront at least. But once you’ve signed, you’re at the mercy of Salesforce’s legal team.
Does Salesforce have a warranty?
There are no warranties —express, impli ed, or otherwise.
Can you change seat count in Salesforce?
Salesforce won’t let you change your seat-count during a term. Salesforce has a complex pricing system that changes based on the functions made available and the number of users accessing the software, which gives their sales reps plenty of leverage to upsell you.
Does Salesforce have a solution?
Salesforce seems to have a solution to almost every business need, from sales and marketing to finance. Such a huge line of products is a lot for any sales representative to know inside and out, though you certainly hope they do. Being sold the right solution at the right size for your business is the very least of what a customer should expect from a company.
Does Salesforce include developers?
Your subscription price doesn’t include the cost for developers. It’s common to customize a Salesforce product into the exact solution your business needs to execute certain tasks. Salesforce typically farms out this customization process to third-party developers, which can quickly overtake your budget.
Can Salesforce integrations be cancelled?
Your integrations could be canceled at any time. For some teams, software integrations are invaluable. It may even be the case that a business chooses Salesforce over a competitor because of how Salesforce integrates with certain third-party tools that are essential to the operation of their business.
Is Salesforce a bad CRM?
It always pays to read the fine print—especially when it comes to Salesforce contracts. While Salesforce remains the most well-known name in CRM software, their billing practices, one-sided contracts, and minimal user support can make them a bad fit for small businesses. Many Salesforce customers have encountered substantial financial hardships ...
How many apps are there in Salesforce?
The marketplace, known as the Salesforce AppExchange, launched in 2006. Since then, the number of apps available has only grown. Today, there are over 5000 apps, from Asana to the Lightning Knowledge dashboard. At least 300 of these apps are mobile-ready, too, with an increasing focus on mobility for the future.
How many cloud tiers does Salesforce have?
For a start, generally speaking, Salesforce comes in four different tiers, as you can see below. It’s also important to note the four different clouds available, too: Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. Each of these “clouds” is catered towards its target area.
Is Salesforce easy to use?
Ease of use: Salesforce is straightforward and intuitive, so you can spend more time focusing on business than wondering how to handle the software. You can also log in from multiple devices, including a dedicated mobile app, and view and update customers’ data with ease.
Can you customize Salesforce?
Customization options: You can completely customize Salesforce the way you want and need it to be. You perform this with either point-and-click tools or via code for more in-depth customization. You can also add custom fields and tabs, email templates, enhanced reports and dashboards, and automated task management.
Is MuleSoft a paid program?
The big picture again is that MuleSoft is more than capable software that can easily stand tall among the competition, but it’s a paid extra. You’re paying for high-quality products that excel in their respective areas. For some, the price might be a dealbreaker, but for others, a non-issue.
Does Salesforce have add ons?
Salesforce has few problems when it comes to add-ons. In fact, users will have access to one of the largest third-party app marketplaces in the world of CRM. That means integrating essential apps like Zendesk and QuickBooks is a complete breeze. The marketplace, known as the Salesforce AppExchange, launched in 2006.
Why did Salesforce reject donations?
The not-for-profit organization Refugee and Immigrant Center for Education and Legal Services (RAICES) rejected a US$250,000 philanthropic donation from Salesforce because the company has contracts with U.S. Customs and Border Protection. The executive director of Raices, Jonathan Ryan, tweeted that "When it comes to supporting oppressive, inhumane, and illegal policies, we want to be clear: the only right action is to stop" in reference to the rejected donation. Salesforce CEO Marc Benioff responded in an official statement that the company's employees "don't work with CBP regarding separation of families. CBP is a customer & follows our TOS. We don't have an agreement with ICE. I'm Proud of the Men & Women who protect & serve our country every day & I'm Proud of our Ohana ."
When did Salesforce buy Slack?
On December 1, 2020, it was announced that Salesforce would acquire Slack for $27.7 billion. In February 2021, Salesforce announced that CFO Mark Hawkins would be retiring from his position after six years of working for the company, retaining however a position as CFO emeritus until October.
How much revenue does Salesforce have in 2019?
For the fiscal year 2019, Salesforce reported revenue of US$13.28 billion, an increase of 26% year-over-year and 26% in constant currency. The CRM giant reported subscription and support revenues of US$12.41 billion, an increase of 27% year-over-year.
What are the tabs in Salesforce?
Salesforce users can configure their CRM application. In the system, there are tabs such as "Contacts," "Reports," and "Accounts." Each tab contains associated information. Configuration can be done on each tab by adding user-defined custom fields.
Is Salesforce a tax avoidance company?
Tax avoidance. In December 2019, the Institute on Taxation and Economic Policy found that Salesforce was one of 91 companies who "paid an effective federal tax rate of 0% or less" in 2018, as a result of the Tax Cuts and Jobs Act of 2017.
Does Salesforce use Solaris?
The company uses the Momentum platform from Message Systems to allow its customers to send large amounts of email.
Is Salesforce a Facebook analytics company?
In October 2017, Salesforce launched a Facebook Analytics tool for business-to-business marketers. In September 2018, Salesforce partnered with Apple intended on improving apps for businesses. In February 2020, co-chief executive officer Keith Block stepped down from his position in the company.
