June 15, 2020 at 6:48 am You can set up an email relay for Salesforce-generated email by configuring Salesforce to automatically route email through your company's Simple Mail Transfer Protocol (SMTP) server. If your company sends email from more than one email domain, you can configure an email relay for each domain.
What is the use of email relay in Salesforce?
- Consult with Office 365 support for more information about this scenario.
- To learn more, please review How to set up a multifunction device or application to send email using Office 365.
- To learn more, please review Send Email Through Email Relay.
- Review Enable Email Relay notes for available SMTP authentication method.
How do I send emails directly into Salesforce?
- Gmail and Office 365 handle deliverability and compliance.
- The emails your reps send through Salesforce come from their Gmail or Office 365 email addresses.
- Emails sent through workflows and triggers are still sent through Salesforce.
- Bounce management isn’t supported when you send through external email accounts.
How do I Turn on Email deliverability in Salesforce?
- Save the settings
- Wait 48 hours (this is important) for those settings to percolate through the internet
- Pop back into Salesforce’s DKIM Keys screen and click on the relevant “selector” (see pink highlight on screenshot below)
- Press “Activate”
- All done!
- Ok… one thing extra. Sending from multiple domains? You will need to set up one per domain.
How to customize email link in Salesforce?
- Label: Google Info
- Name: Google_Info
- The custom button opens a link to http://google.com?q= {!Contact.Name} (where {!Contact.Name} is the current contact's name)
- Add the custom button to the Contact Layout page layout
What SMTP does Salesforce use?
Select one of these options: Auth Plain— Salesforce uses PLAIN SASL mechanism for SMTP authentication. It's the default choice when you enable SMTP Auth. Auth Login— Salesforce uses LOGIN SASL mechanism for SMTP authentication.
How do I enable Email Relay in Salesforce?
To set up an email relay:From Setup,in the Quick Find box, enter Email Relays , and select Email Relays.Select Create Email Relay.Configure these settings. Setting. Description. Host. ... Save the page.Set up an email domain filter. Important You must set up an email domain filter for email relay to work.
What is a relay in email?
What is an SMTP mail relay? SMTP mail relay is the process of transferring an email from one server to another for delivery. For example, if you work for Company A and send an email to someone at Company B, you connect to your company's SMTP server. Then, it delivers your email to Company B's server.
What is email domain filter in Salesforce?
An email domain filter determines whether an email relay is restricted to specific domains. You can create multiple domain filters and set their priority order using the EmailDomainFilter object in the SOAP API. An email domain filter must be set up for email relay to work.
How do I stop emails from going to spam in Salesforce?
Tips for Preventing Emails going to SpamCheck your email lists for dormant accounts. ... Use a recognizable sender name and a high-quality subject line. ... Check your email sender reputation. ... Verify your email lists and make it easy to opt-out. ... Avoid potentially “spammy” content.More items...•
What is email to case in Salesforce how you implement it?
Email-to-case feature in Salesforce enables you to convert the emails received at your support email address into cases. You can then inject these emails-turned-cases in your organization's customer support queue and follow a systematic approach to track & resolve it.
When should I use an SMTP relay service?
An SMTP relay provider can help businesses and organizations deliver large volumes of email without getting them mislabeled as spam or running up against small sending limits.
Does Gmail allow SMTP relay?
On your device or in your app, connect to smtp-relay.gmail.com on one of these ports: 25, 465, or 587.
Is SMTP relay safe?
In simple terms, what is SMTP relay means is an SMTP relay is a process of transferring an email from one server to another over the Internet. The SMTP servers are protected by usernames and passwords to avoid unauthorized use. Unfortunately, when these servers are not protected, then they are called open relays.
How do I set up an Email Relay?
To set up an email relay:From Setup,in the Quick Find box, enter Email Relays , and select Email Relays.Select Create Email Relay.Configure these settings. Setting. Description. Host. ... Save the page.Set up an email domain filter. Important You must set up an email domain filter for email relay to work.
What is DKIM key in Salesforce?
Use the DKIM (DomainKeys Identified Mail) key feature to let Salesforce sign outbound email sent on your company's behalf. These signatures give recipients confidence that the email was handled in a way that's consistent with your company.
Why do Salesforce emails go to spam?
Emails sent from Salesforce are classified as spoofing or SPAM messages because Salesforce's email server is used to send messages to your domain address. Classification may be based on the outbound email settings as well as strength of the recipient's spam email settings.
Housekeeping steps for successfully setting up Email Relay
Setting correct Deliverability settings and email relay so as to prevent modification of envelope From address of the email sent and the return-path. Any change in the email headers affects email delivery to the email server. The following 2 settings in the email deliverability must be disabled:
How to Secure Email Relay
Have your email relay whitelist only the IPs you want to relay mail for (ours and any others)
Advantages of Email Relay
Apply existing content filters to scan messages for data and content not approved for company email.
Why enable Email Relay?
Route all email through your own email servers to avoid the appearance of 'email spoofing' forgeries.
To request 'Email Relay' feature
Have a System Administrator Create a Case with Salesforce Customer Support.
Learn more before you activate Email Relay
Learn more before you activate Email Relay on your Exchange server in Salesforce.com IP Addresses and Domains to allow.
Why enable Email Relay?
Route all email through your own email servers to avoid the appearance of 'email spoofing' forgeries.
To request 'Email Relay' feature
Have a System Administrator Create a Case with Salesforce Customer Support.
Learn more before you activate Email Relay
Learn more before you activate Email Relay on your Exchange server in Salesforce.com IP Addresses and Domains to allow.