Slaesforce FAQ

how to change case page layout salesforce lightning

by Robin Schmitt Published 2 years ago Updated 2 years ago
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Click on Page Layout Assignment > Edit Assignment > Select the Profile > Select layout from drop down > Save Select different page layout for different profiles A new page layout is hereby created and made in use for a different data view for diverse profiles. Page layouts in Salesforce Lightning experience

Part of a video titled Creating a Custom Case Page Layout in Service Cloud ...
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To add components to this case layout I'm going to go to the large gear icon and click Edit Page. OnMoreTo add components to this case layout I'm going to go to the large gear icon and click Edit Page. On the left hand side you can see a list of the Lightning components you can add to your case layout.

Full Answer

How to create a new page layout in Salesforce Lightning?

Click on Page Layout Assignment > Edit Assignment > Select the Profile > Select layout from drop down > Save Select different page layout for different profiles A new page layout is hereby created and made in use for a different data view for diverse profiles. Page layouts in Salesforce Lightning experience

How do I create a case record page in Lightning?

To create the case record page that meets all the needs of Ada’s team, use the Lightning App Builder. And when you’re done customizing your Lightning page, assign the page to your console app. Click the gear icon and select Service Setup. Enter Lightning App in the Quick Find box, and select Lightning App Builder.

How to customize Salesforce Mobile and lightning experience actions?

Hover over the Salesforce Mobile and Lightning Experience Actions section. Click to customize the predefined actions. Drag Post to the Salesforce Mobile and Lightning Experience Actions section.

How many page layout can be created per object in Salesforce?

One Page layout per object goes mandatory. >>SAVE Save the completed work and return to the previous page. >>QUICK SAVE Save the in-progress work with what all has been completed till the moment and thereby continue working on the same page. What can we do with Page Layouts in Salesforce?

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How do I change page layout in case?

Customize the Contact or Case Record Page LayoutFrom Setup, in Object Manager, click the object whose layout you want to edit.Click Page Layouts, and then click the page layout name.Edit the layout and save your changes.

How do I change the layout page in Salesforce?

From the management settings for the appropriate object, go to Page Layouts. Alternately, if you're using the Enhanced Page Layout Editor, which is enabled by default, you can customize a standard object's page layout by clicking Edit Layout on the object's detail page.

How do I customize a case in Salesforce?

Click Edit on the View Cases Page line.Select the Show View Cases Page box to allow users to view their open and closed cases.Select Add Comments to Cases to allow users to add comments to their cases. ... Select Add Attachments to Cases to allow users to upload files to their cases.More items...

How do I create a case page layout in Salesforce?

How to create a New Case Page Layout in Salesforce LightningOpen Salesforce Lightning!Click on "Setup" icon.Click on "Setup"Click on "Object Manager"5) Click on "Case"6) Click on "Case Page Layouts"Click on "New"Select "Case Layout" from the "Existing Page Layout" drop-down.More items...

How do I view different page layouts in Salesforce?

Another handy tip to access layouts is : open any record for the object you will notice "Edit Layout" link over top right side. This will allwo you to edit the current layout assigned to logged in user's profile, once you are on edit layout page you can access diffrent layout using drop down at top left side of UI.

What is case page layout in Salesforce?

When support agents work with cases in Case Feed, they use the case page layout. To specify the fields, tools, and functionality that support agents see when working with open cases, customize the feed view, detail view, highlights panel in the case page.

How do I create a case in Salesforce lightning?

To create a case:Use Search to find the individual's account and then locate the contact in the Contacts related list. ... Click New in the Cases related list of the contact. ... Enter information for the case. ... To associate the case with an asset in Classic: ... Click Save, or click Save & New to save the case and create another.More items...

How many ways can you create a case in Salesforce?

There are 4 ways to create a case.Part 1 - Create a Case in Salesforce.Part 2 - Create a Case from an email (EGA or non-EGA)Part 3 - Create a Case from an email (non-EGA)Part 4 - Email-to-Case: all emails to an EGA create a case.

What is difference between lightning record page and page layout?

Like a page layout, Lightning pages allow you to add custom items to a page. However, these items, instead of being fields or Visualforce components, are Lightning components, which allow much more flexibility. The structure of a Lightning page adapts for the device it's viewed on.

Where is Case Feed layout in Salesforce?

How you access the Case Feed Settings page depends on what kind of page layout you're working with.For a layout in the Case Page Layouts section, click Edit, and then click Feed View in the page layout editor.For a layout in the Page Layouts for Case Feed Users section, click. and choose Edit feed view .

Create Case Record Page

In order for Ada and her team to be as productive as possible, Ada would like a custom layout for viewing case information. She wants the case record page to be simple and to include all the information she and her team need to access when working on a case, all available in one screen.

Create a Custom Compact Layout

Ada requests specific information be shown in the highlights panel of the service console app. She’d like you to add Account Name, Case Owner, and Date/Time Opened fields related to the case so she and her team can access this information quickly when viewing and managing a case. Do this by creating a custom compact layout for the highlights panel.

Verify Step

You’ll be completing this project in your own hands-on org. Click Launch to get started, or click the name of your org to choose a different one.

Can Maria customize pages?

In addition to page layouts, you can also add and customize components on record pages. Maria doesn’t need that level of customization, but you might. To learn more, check out the Lightning App Builder module.

Is the procedure author page similar to the procedure reader page?

The Procedure - Author and Procedure - Reader page layouts are similar. But the authors page has some different actions and an extra field for internal notes. The Internal Notes field is available only to agents who can author articles. Maria creates the Procedure - Author page layout from the existing Procedure - Reader layout.

Problem Definition

We are struggling to get users to convert to Lightning. They don’t like the way the information is organized in Lightning by default – too much white space and the most important data, i.e., Activities, are not front and center.

Solution

A three-column page layout which has Details on the left, Activities in the middle and Related Lists on the right. This page layout minimizes white space and allocates more space for Activities which are the most important information in the record.

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What is page layout in Salesforce?

Page layouts in Salesforce govern the display of data records for users. Page layouts enable changing elements from a page, removing and adding fields, sections, links, as well as add custom Visualforce code.

How to make a field read only?

1. Add / Remove fields. 2. Set field properties: Make the fields mandatory for certain or all profiles. Make the field read-only. Note: When a field is made mandatory during creation, it stays a mandatory field for all profiles and users, and can’t be manipulated differently in page layouts as well. 3.

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Create Case Record Page

Test It!

  1. Click Ursa Major Solar Service Console app.
  2. Take a look at the layout on your case record page, and make sure everything you added is there.
See more on trailhead.salesforce.com

Create A Custom Compact Layout

  • Ada requests specific information be shown in the highlights panel of the service console app. She’d like you to add Account Name, Case Owner, and Date/Time Opened fields related to the case so she and her team can access this information quickly when viewing and managing a case. Do this by creating a custom compact layout for the highlights panel. 1. Click the gear ico…
See more on trailhead.salesforce.com

Resources

  1. Salesforce Help: Customize Lightning Pages for Lightning Console Apps
  2. Salesforce Help: Lightning App Builder
See more on trailhead.salesforce.com

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