Thenm enter ‘language’ Quick Find box (Step 1). Select Language Settings (Step 2), and then select Enable End-User Languages (Step 3). In the Available Languages table, choose the language you want to use, click Add (Step 4), and save the changes (Step 5). Being further in Setup, in the search engine, enter Company Information and then click Edit.
What is the default language of Salesforce community?
Salesforce multi language knowledge & customer community. The knowledge base uses two languages (English UK, Italian), where the default language of the knowledge base is English Uk. Those articles, should be consumed by the users on the community. We expect articles in only English, only Italian, or both.
How do I change the default language and currency in Salesforce?
Click on Setup | Administration Setup | Company Profile | Company Information | Edit and change the Default Language, Default Locale, and Currency Locale. All new users will inherit these Language and Locale settings. change to a different language for Salesforce
What is Salesforce multi language knowledge&customer community?
Salesforce multi language knowledge & customer community. i give you a description of the context. we are building a community and a knowledge base solution for a customer. The knowledge base uses two languages (English UK, Italian), where the default language of the knowledge base is English Uk.
What is Salesforce knowledge?
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base (KB) inside of Salesforce to service your internal agents, partners and customers.
How do I change the language in Salesforce?
In Salesforce Classic: Setup | Personal Setup | My Personal Information | Edit....Select your preferred language from the Language dropdown.You may also want to modify your Locale setting to control the formatting of numbers, dates, and phone numbers.Click Save.
How do I change the knowledge in Salesforce?
To set up or edit your knowledge base, from Setup, enter Knowledge Settings in the Quick Find box, select Knowledge Settings, then click Edit. Enables agents to edit articles without going to the Article Management tab. Agents can click Edit to open the article edit page.
Where are Salesforce knowledge settings?
Enable Salesforce KnowledgeFrom Setup, in the Quick Find box, enter Knowledge , and then select Knowledge Settings.Confirm that you understand the impact of enabling Salesforce Knowledge and click Enable Salesforce Knowledge and click OK in the dialog box.To select your general settings, click Edit.More items...
How do I translate a knowledge article in Salesforce?
Click the Object Manager tab and select the Knowledge object. Select a page layout from the Page Layout list. For example, a page layout that has already been created for translated articles. From Mobile and Lightning Actions, drag Publish, Edit, Delete, Assign, and Submit for Translation actions onto the page.
How do you edit knowledge articles?
Editing Published Knowledge Articles As a fulfiller, you can edit a knowledge article by clicking the Edit button at the top of any article. You must be logged in to the fulfiller view of ServiceNow for this option to be available.
How do I enable knowledge in Salesforce lightning?
Enable Lightning KnowledgeFrom Setup, enter Knowledge in the Quick Find box and click Knowledge Settings.On the Knowledge Settings page, click Edit.Select Enable Lightning Knowledge. Note To enable Lightning Knowledge, you must have one article type. ... Enable any other Knowledge settings that you want.Click Save.
How do I enable knowledge in Salesforce Classic?
The Knowledge User checkbox is in the second column of the User Detail section. To enable Salesforce Knowledge, from Setup, enter Knowledge in the Quick Find box, then select Knowledge Settings. Confirm that you want to enable Salesforce Knowledge and click Enable Knowledge.
What are the two features of knowledge in Salesforce?
One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access.
What is Salesforce knowledge base?
Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.
Does Salesforce support multiple languages?
Salesforce offers three levels of language support: fully supported languages, end-user languages, and platform-only languages. For fully supported languages, Salesforce features and user interface (UI) text appear in the chosen language.
How does translation workbench work in Salesforce?
Translation Workbench allows you to specify languages for translation, assign translators, and manage your translations through the workbench or bulk translation. Add languages for translation, assign translators for each language, and activate or deactivate a language's translations.
How do I archive a Salesforce Knowledge article?
Mass archive articles in Lightning Experience UILog in to Salesforce.Go to the 'Knowledge' tab.Go to the 'Published Article' list view.Select the articles you would like to archive.Click the drop down arrow icon.Select Archive.
What is a picklist in Salesforce?
In Salesforce, picklists are essentially a drop-down menu from which users can select a single value from a list. For example, you might have a form that includes a picklist where customers can select their country.
Can you translate templates into languages?
With Translation Studio, you can translate these templates into whatever languages your customers speak.
Can you chat with a customer in Translation Studio?
With Translation Studio, you can communicate with any customer in any language via live chat.
What is Salesforce Knowledge Base?
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base ( KB) inside of Salesforce to service your internal agents, partners and customers. A Knowledge Base is simply a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers ...
What is the knowledge lifecycle?
The Knowledge Lifecycle is cyclical and stresses continuous improvements to content. To support the Knowledge Lifecycle, Lightning Knowledge has version control, which is a new feature from the Classic model.
What is Lightning Knowledge?
The Lightning Knowledge data model is very different from the Classic Knowledge data model, so the access is also fairly different . In Lightning Knowledge, all articles are on a single Salesforce object called Knowledge (Knowledge__kav) by default (you can actually rename if you want, not just relabel!)
Can you approve articles in Salesforce?
As with most Salesforce objects, you can create an approval process for articles. This is invaluable for controlling what content is published, especially if you have a public knowledge base and need to screen content for customer-facing articles.