Slaesforce FAQ

how to change service rocket settings in salesforce

by Eliezer Lemke Published 2 years ago Updated 2 years ago

1. Login to the source organization. 2. Navigate to Create an Outbound Change Set in Setup. 3. Click New to create a new change set.

Full Answer

Accessing the configuration settings

Go to > Apps, and then in the sidebar, under Salesforce, choose Connections.

Available Salesforce Objects

Objects and fields selected here are visible to end users through various connector features in Jira.

Jira Notification Settings

These settings allow configuration of notifications, when a comment for Jira users is made in a Salesforce Case.

Connection Settings

If disabled, connection will be in read-only mode. This setting has the highest precedence and overrides other settings.

Attachment Settings

For more information about file attachments, view Working with attachments.

Query Optimization

If enabled, this option can help improve performance by fine-tuning the JQL query that retrieves Salesforce and Jira associations, where it will be limited to projects with active binding. This option is disabled by default because the issue usually only affects projects with a very large number of Jira issues (around 5,000 or more).

Default Presets

These settings allow admins to set defaults for what happens when a user creates or associates a Jira Issue/Salesforce Object.

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