How to check the status of email in Salesforce?
It's only for the past 30 days and you would have to manually check it. From the email log page: "Email logs describe all emails sent through salesforce.com and can be used to help identify the status of an email delivery.
What happens when a customer replies to a Salesforce email?
When a customer replies to an email that has the Thread ID the Salesforce will identify the case via the Thread ID, the Case Owner will be sent a notification, and the Email will be added to the Email Related List. To add the Related List to the Case Layout:
How do I know if an email was sent successfully?
When the checkbox is checked and send email button is clicked an field gets updated which triggers a workflow to fire and send an email alert. These search results are from a custom object and would like some way to identify that the email was sent successfully.
What are email logs in Salesforce?
From the email log page: "Email logs describe all emails sent through salesforce.com and can be used to help identify the status of an email delivery.
How do I track email responses in Salesforce?
In Lightning Experience, email tracking applies to all emails and list emails sent through Salesforce, Office 365, Gmail, Email Relay, and Einstein Activity Capture. From Setup, enter Activity Settings in the Quick Find box, then select Activity Settings. Select Enable Email Tracking. Click Submit.
How do I see all emails sent?
View sent emailClick Sent Items in the folder list. Tip: If you don't see the Sent Items folder, click the arrow (>) on the left of your account folder to expand the list of folders.Select the message you want to view. You can search email quickly by using the search option.
How do I know if my email has been received?
How To Check If Someone Has Read Your Email on GmailOpen your Gmail account.Click on Compose.Write your email like you normally would.Select More Options at the bottom right.Tick the Request Read Receipt option.Send your email.
How do you tell if a sent email has been read?
Send a read receipt with an emailIn Gmail, compose your message.At the bottom of the Compose window, click More. Request read receipt. If you don't see this setting, it means you either don't have a work or school account. ... Click Send. You'll get a notification email when your message is opened.