To do that, open the Salesforce plugin and click on the Chat transcript settings button. Click on the Change button and enter the name of the Object to which you would like to pass transcripts. Then, select the Transcript fields that you would like to map to each Salesforce field and confirm changes by clicking on Save button.
Full Answer
How do I enable chat transcripts in Salesforce?
From Setup in Salesforce Classic, enter Chat Settings in the Quick Find box, then select Chat Settings. 2. Select Enable Chat.
How do I report a chat transcript in Salesforce?
1 Create a custom report type using Chat Sessions /chat transcript as the primary object. 2 Create a new Chat report using the Report Builder in Salesforce . 3 Customize your report to include the columns of information you want . 4 Save or run the report.
How do I save a live chat transcript?
To do that, follow these steps:Go to Settings > Chat settings > Transcript forwarding.Enter an email address (you can enter more than one, by separating them with a comma).Click on Save changes to finalize.
Are live chats recorded?
What is a live chat transcript? A live chat transcript is created after a chat session. It's a copy of the conversation between the agent and customer, providing a valuable record of every detail of the interaction.
How do I download a chat transcript in Salesforce?
1. In the Chat Deployment, enable "Allow Visitors to Save Transcripts". 2. Visitors can use Save Chat Transcript to save the Chat Transcript.
What is a chat transcript?
A chat transcript is a record of a chat between a customer and an agent.
How do I delete a chat transcript event in Salesforce?
Chat Transcript Events object captures events that occur over the lifetime of a chat. The record owner and the User above them in them in the role hierarchy will be able to delete the 'Chat Transcript Event,' provided the User has Read/Write permission on the 'Chat Transcript' record.
How do I get transcripts from Apple chat?
Question: Q: Copy of online support from Apple Answer: A: If you've requested it, you will receive a transcript of your chat with Apple Support via email. From there, you can print the email out. Alternatively, you can request a copy of your Apple ID data and find a transcript of your chat there.
Does Best Buy have live chat?
Online ChatBest Buy / Customer service chat
Does Microsoft record party chat?
Audio from Xbox Party Chat is not recorded. Only messages sent directly (outside of parties) are recorded, as they can be abused.
How can I see chat while streaming?
0:569:54How to See Your Chat While Streaming With OBS StudioYouTubeStart of suggested clipEnd of suggested clipYou can just go to view then to docs. And then right here you will see your chat. Then when it'sMoreYou can just go to view then to docs. And then right here you will see your chat. Then when it's part of the interface. You can just click on this icon.
How do you replay a live chat on YouTube?
0:001:21How To Fix 🛠️ Why did my live chat replay disappear? - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo in your editor you go up to these three dots you hit revert back to original. Go ahead and checkMoreSo in your editor you go up to these three dots you hit revert back to original. Go ahead and check it again revert back to original.