Slaesforce FAQ

how to create salesforce documentation for customization

by Haley Johnson Published 2 years ago Updated 2 years ago
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To create a document template: Go to the App Launcher, and open Document Template Designer. Click New. The Start New Template window opens. Enter a Name for the template, for example Sales Quote Template (1).

Full Answer

What is documentation in Salesforce?

Documentation – the What and the Why. Documentation is more than the list of what metadata you added in a new release in Salesforce. We need to add why we added it as this gives greater insight into how it is used. In the OrgConfessions, #1 business analysis is business process maps and requirements that explain why you made the changes.

How do I add document management capabilities to Salesforce?

True document management capabilities, such as approval processes, can only be added using the Process Builder or Flows (and your own logic!). Salesforce allows you to connect storage systems such as Google Drive, OneDrive, Box, or other services via the Salesforce Files Connect function. However, this tool has various limitations.

How do I become the owner of a Salesforce CRM content document?

The Salesforce CRM Content app must be enabled. The user who is becoming the owner of the document must have a Salesforce CRM Content feature license. The user is the current owner, or has either the “Modify All Data” or "Manage Salesforce CRM Content” permission enabled.

How to add documentation to Salesforce metadata items?

Add or link the documentation to the Salesforce metadata items in the Data Dictionary. At the heart of this is the WHAT (Org Data Dictionary) which lists all the metadata items. Attached to each metadata items are the HOW (process maps, data models) and the WHY (documentation and requirements).

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How do I write documents in Salesforce?

5 Documentation Strategies to Improve Your Salesforce OrgWrite Down Description/Help Text. My top tip is to create description text or help text. ... Create Data Dictionaries. ... Build Process Maps. ... Implement Change Logs. ... Organize Information in Knowledge and Chatter.

How do I access document objects in Salesforce?

Clicking on the Documents tab displays the documents home page. Note If the Documents tab is not visible, you can customize your display to show it. Under Find a Document, enter keywords to search for a document. In the Document Folders section, select a folder to view all the documents contained in that folder.

How can I improve my Salesforce org?

7 Ways to Instantly Improve Your Salesforce OrgKeep Custom Fields Under Control. ... Provide Continuous Training. ... Collect Feedback. ... Restrict Report Creation. ... Improve Efficiency with Apex and Workflows. ... Make the Most of Validation Rules. ... Organize Reports and Dashboards Logically.

How do I get Salesforce org?

Log in to the Environment Hub, and then select Create Org. Choose an org purpose. Developer Edition orgs for building and packaging apps. Trial versions of standard Salesforce orgs for testing and demos.

What is Salesforce documentation?

Metadata Documentation Salesforce advocates developing a “Data Dictionary” for all metadata items so you can track business purpose, requests but also links to other supporting documentation such as requirements, user stories, business process steps, specifications, screenshots, notes, wireframes and videos.

What is a content document in Salesforce?

Content Document Represents a document that has been uploaded to a library in Salesforce CRM Content or Salesforce Files. This object is available in API versions 17.0 and later for Salesforce CRM Content. This object is available in API version 21.0 and later for Salesforce Files.

How do I become a good Salesforce administrator?

A Salesforce administrator should be able to constantly communicate with their team about problems, updates, and processes. The admin needs to communicate with employees, managers, users, and with other teams of the organization.

What is Salesforce optimization?

Salesforce optimization involves taking a look at how your business is currently using the CRM, where you're benefiting and where your pain points reside. Most organizations we work with are using 10-20% of what Salesforce can do. And many don't realize the power of what is possible.

How do I gather requirements in Salesforce?

Useful Questions For Gathering Salesforce RequirementsCompany – Let them introduce the company.Structure – Understand how the organisation is structured.Goals – Understand what the overall project goals are.Achievements – What is the project trying to achieve.More items...•

What is the difference between Salesforce org and Salesforce com?

The major difference between the two is that while Salesforce.com caters to businesses, Salesforce.org focuses on nonprofit organizations, higher education and K12 education. The products offered by Salesforce.org are also different and more focused on the specific types of organizations they serve.

What is Apex in Salesforce?

Apex enables developers to access the Salesforce platform back-end database and client-server interfaces to create third-party SaaS applications. Apex includes an application programming interface (API) that Salesforce developers can use to access user data on the platform.

How many types of orgs are there in Salesforce?

Types of org There are two broad categories of org: Production instances. Development instances.

Why Do I Need Document Management in Salesforce?

As previously mentioned, the plethora of different systems within a company means documents can be created in many places. By using a document management system (DMS), users ensure consistent access to all documents across different user groups and systems.

Native Document Features in Salesforce

Salesforce already has a number of different areas in which documents can be managed. These include:

Third-party Salesforce Document Solutions

Salesforce already offers users a number of ways to work with documents. However, organizing your document storage or arranging access for external parties is often difficult. That’s why there are a number of third-party plugins that make it much easier to manage documents than in the standard edition of Salesforce.

Which Solution Should I Choose?

The question you need to ask yourself now is this: what do I want to achieve with document management in Salesforce? If the goal is simply to store the files somewhere else to reduce the need for storage in Salesforce (or something very similar), then the S3 storage apps offered by some providers will suffice.

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Why document?

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Every change you make has a risk that it will break something in your Org. The impact analysis of every change with an undocumented Org is a huge time suck. Or you simply do no analysis and just hope (by the way, hope is not a strategy). I love the excitement of deleting a field and waiting for the screams Said no-one…EVER …
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Documentation – The What and The Why

  • Documentation is more than the list of what metadata you added in a new release in Salesforce. We need to add why we added it as this gives greater insight into how it is used. In the OrgConfessions, #1 business analysisis business process maps and requirements that explain why you made the changes. The only reason for documentation is so when you come back to it i…
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Why Now?

  • Why don’t we document? 3 reasons. No time. Not a priority. No business case. Let’s deal with each of them:
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Documentation Approach

  • The challenge we hear all the time, is “My Org is such a hot mess. I have no idea where to start”. We have this simple 3-step approach that is practical, achievable and helps you make measurable progress. It is described in detail in the free ebook Chaos to Control elements.cloud/chaos Look at the lifecycle of an object that you are struggling with. You probably have a very clear view of you…
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Build Strong Documentation Habits

  • The quickest and easiest time to add documentation is “in the moment”. It is fresh in your mind, you remember the rationale- the why. “I will do it later” “There is no ‘Later’” Nike said it best back in 1988. “Just Do It.” Take the example of a validation rule. It takes 30 mins to build, validate and test. It could take 2 hours to work that out 3 months later. Adding documentation takes 5 minute…
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Quick Wins

  • There are some quick wins that can give you a huge return in a few hours, and can build the business case for a more robust approach and tools. We wrote a book called Rapid Resultswhich sets it out in more detail. The book suggests 3 areas: 1. Remove fields from page layouts:Simplify page layouts which will speed up page load times, engage end-users and reduce data entry error…
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Elements.cloud Catalyst

  • What Admins and Consultants have been searching for is a simple, easily implemented and repeatable approach for clean up and documentation. It also needs to work no matter the size or complexity of Org structure. And it must be broader than Salesforce. We’ve spent the last 4 years building Elements Catalyst to provide a robust tool that support all the Org documentation issue…
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Learning Objectives

About Document Templates

Embedded Tokens

Work with Document Template Designer

  • After you create a .docx or .pptx template, the next step is to upload it to Document Template Designer. Here, you define the document template and test it out. To create a document template: 1. Go to the App Launcher, and open Document Template Designer. 2. Click New. The Start New Template window opens. 3. Enter a Name for the template, for examp...
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Data Mapping in Document Generation

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