Slaesforce FAQ

how to deactivate duplicate rules in salesforce

by Marquise Beahan Published 2 years ago Updated 2 years ago
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To disable this feature in your Salesforce organization, follow these steps: 1. Log into your Salesforce account as the administrator 2. Go to Setup > Data.com Management > Duplicate Management > Matching Rules 3. Click on 'Deactivate' on the rule that needs to be disabled

To disable this feature in your Salesforce organization, follow these steps:
  1. Log into your Salesforce account as the administrator.
  2. Go to Setup > Data.com Management > Duplicate Management > Matching Rules.
  3. Click on 'Deactivate' on the rule that needs to be disabled.

Full Answer

How to dedupe in Salesforce?

  • What fields and rules you are going to use to match on
  • What fields you need to see when looking at the match report
  • What rules and criteria you are going to use to determine the “winner” (master) in the merge transaction. ...

More items...

How to eliminate duplicate Salesforce Records?

  • Make sure the entire list was put into alphabetical order.
  • Make sure you selected a color to highlight the duplicate records in the “Conditional Formatting” window. ...
  • Make sure that before you click "Format" and "Conditional Formatting" that you first selected the FIRST email address which should be in Column A and Row 2.

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What are Salesforce workflow rules?

Salesforce workflow rules do not only involve setting up an action that is related to the activity and has to be created as and when required. Choose the object to which you want this workflow rule to apply. Automatically: Assignment Rules can add records to a Queue when they are created, based on specific record criteria. ...

How to delete duplicate records in Salesforce?

  • Open a new excel file that is blank
  • Go back to the excel file with the records and right click the column letter of the column that includes the email addresses. ...
  • Go back to the file which includes only email addresses. ...
  • Now click only the first email address in the file and click: Format; then Conditional Formatting. ...

More items...

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How do I stop duplicates in Salesforce?

Block sales reps from creating duplicate leads. In the Standard Lead Duplicate Rule, select Block instead of Allow. With the Standard Lead Duplicate Rule set to block duplicates, a rep can click to view duplicates of leads but can't save a new lead.

How do I change duplicate rules in Salesforce?

From Setup, use the Quick Find box to find Duplicate Rules. To edit a rule, click the rule name, and click Edit. To create a rule, click New Rule, and select the object you want the rule to apply to. Enter the rule details, including a name, description, and record-level security settings.

Can we bypass duplicate rules in Salesforce?

For a duplicate rule, when the Alert option is enabled, bypass alerts and save duplicate records by setting this property to true . Prevent duplicate records from being saved by setting this property to false .

How do I turn off matching rules in Salesforce?

Disable Matching RulesLog into your Salesforce account as the System Administrator.Click. , then click Setup.From Setup, enter Matching Rules in the Quick Find box, then click Matching Rules.Click Deactivate next to the rule that needs to be disabled.Click OK.

What are Salesforce duplicate rules?

A duplicate rule defines what happens when a user views a record with duplicates or starts creating a duplicate record. Salesforce provides standard duplicate rules for business and person accounts, contacts, and leads. You can also create duplicate rules.

What is the difference between matching rules and duplicate rules?

Matching Rules will identify 'what field' and 'how' to match. For example, 'Email Field, Exact Match' or 'Account Name, Fuzzy Match' They don't do anything on their own. Duplicate Rules will use those Matching Rules to control 'when' and 'where' to find duplicates.

How do I bypass duplicates in Salesforce flow?

In your Flow, set the new checkbox to "True" so Duplicate Rules bypass it. Create a Workflow Rule to change the checkbox back to "False". Workflow Rules are exempt from Duplicate Rules and Matching (shrug). After your flow completes and saves the record, call the Workflow Rule to reset the flag to false.

How do I remove duplicate rules?

How do I disable the duplicate records rule?Log into your Salesforce account as the administrator.Go to Setup > Data.com Management > Duplicate Management > Matching Rules.Click on 'Deactivate' on the rule that needs to be disabled.Go to Setup > Data.com Management > Duplicate Management > Duplicate Rules.More items...

What are duplicate and matching rules in Salesforce?

A matching rule defines how duplicate records are identified in duplicate rules and duplicate jobs. Salesforce provides standard matching rules for business and person accounts, contacts, and leads. You can also create custom matching rules.

Are duplicate allowed in Salesforce?

You can allow duplicates by object for the entire organization—not for individual users. If, however, you want to prevent a user or profile from being able to add duplicates, you can create a trigger.

Prevent your users from entering duplicate records

Salesforce natively has tools to help discourage or inhibit users from entering duplicate data across any device. Duplicate management rules in Salesforce help identify potential duplicates records across accounts (business & person), contacts, leads & custom object records.

Identify if there are duplicate records within your org

Now rules have been set up to prevent duplicates from being created; you want to clean up any potential double-ups you already had in the system. We recommend using an app from the Salesforce AppExchange as a quick and easy way to understand the duplicate records within your system.

Clean up any duplicate records

The apps mentioned above all have the functionality to merge and delete duplicate records. There is also the ability to merge records natively within Salesforce.

Speak to the experts

If you find that large volumes of your records are duplicates or finding that the quality of your data is lacking, you should look to engage a data specialist. We recommend reaching out to Database Consultants Australia (DCA) to discuss the state of your data and how you can improve it further.

Rules for Duplicate-Free Data

Matching rules and duplicate rules work together to ensure that your sales teams work with data that’s free of duplicates. Before your reps save new and updated records, matching rules and duplicate rules provide warnings of potential duplicates. You manage matching rules and duplicate rules in Setup.

Activate a Matching Rule

We provide standard matching rules for you. If you established your instance of Salesforce for Winter ’15 or earlier, like Maria, you activate the standard rules you want to use. Maria, however, wants to activate standard rules for only accounts and leads. She has other plans for her contacts, which we cover after this procedure.

Create a Custom Matching Rule for Contacts

For contacts, Maria wants to include fuzzy matching for the Mailing Street field.

Block Duplicates with Fuzzy Mailing Streets

Before an active matching rule can do anything, you pair it with a duplicate rule. You can include up to three matching rules in each duplicate rule, with one matching rule per object.

Report on the Creation of Duplicate Accounts and Leads

Maria doesn’t block reps from creating duplicates for accounts and leads. So Lincoln wants to see the quality of account and lead data and how well the duplicate rules work. To help Lincoln, Maria sets up custom report types.

Resources

Use these resources to learn more about matching rules and duplicate rules.

Hands-on Challenge

You’ll be completing this challenge in your own hands-on org. Click Launch to get started, or click the name of your org to choose a different one.

What Comes Out-of-the-box?

Out of the box, Salesforce provides three matching rules: for Accounts, Contacts, and Leads. These alone are insufficient, because:

1. Account Exact Name

Purpose: To prevent the creation of multiple Accounts with the exact same Account name.

2. Account Name Potential Match

Purpose: to warn users of a potential duplicate where account names differ slightly.

Leads & Contacts (People Duplicates)

Leads and Contacts are a bit more complicated. Sometimes users will say “I want to prevent Lead duplicates.” Or “I want to prevent Contact duplicates.” Both great goals, but still does not solve the total duplicate problem, even in tandem.

3. Lead-to-Lead Email Exact Match

Purpose: To prevent the creation of multiple Leads with the exact same email.

4. Lead-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Leads-to-Contacts with the exact same email.

5. Contact-to-Contact Email Exact Duplicate Rule

Purpose: To prevent the creation of multiple Contacts with the exact same email.

What happens if you pass duplicate prevention rules into Salesforce?

Duplicate prevention rules may result in data loss when information is passed from third-party integrations. For example, if you pass records into Salesforce from a marketing automation system, they can be blocked from being created and the additional intelligence/field data may also be lost.

How many duplicate rules can be deployed on each object?

Here are some limitations that you should be aware of: Only five duplicate rules can be deployed on each object (leads, contacts and accounts). The max rule limitation makes it nearly impossible to have a rule that covers all duplicate scenarios.

What is matching rule in Salesforce?

The functionality relies on two main components: Salesforce Matching Rules: Matching rules are used to determine whether the record that is being created or edited by the user is, in fact, a duplicate.

Can you duplicate records in Salesforce?

If your organization uses Salesforce, chances are that you’ve grappled with duplicate records at some point. With data coming from many sources such as direct user entry, imports using the Salesforce Data Wizard or third-party integrations, it’s pretty difficult to maintain good data hygiene. That being said, there is an out-of-the-box functionality that allows you to de-duplicate directly in Salesforce, the Salesforce Duplicate Management feature.

Can you bypass Salesforce sharing rules?

You can bypass Salesforce sharing rules when activating duplicate rules. In this event the rule may trigger a duplicate alert, but the user will not be able to see and/or edit the duplicate if they do not have access to the record.

Why do matching rules and duplicate rules align?

Matching Rules and Duplicate Rules align together to help your teams work with data that’s duplicate-free. Let’s imagine you create a contact in Salesforce. When you create the contact, the system looks for potential duplicates according to criteria set in a Matching Rule and generates a list of potential duplicates.

Can you pair records within an object?

You can pair records within an object or across two objects with different matching algorithms. For example, Lead and Contact matching algorithms may include exact matches, fuzzy matches like an acronym, initials, or name variants. You can also create custom matching rules to include fuzzy matching for phone numbers.

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