Remove the Case Field and drag Public and Comment into the Action’s Page Layout. Make sure you require the Comment field. It will give you a small popup warning you about not having the Case field on the Layout, but you can ignore it and move on.
Full Answer
How to add or edit a case comment on a case?
If user wants to add or edit CaseComment, he must have “Edit” or “Create” permission on cases. also you may consider use Chatter function on the Case object instead of CaseComment. These people need to belong to a profile that has the Edit Case Comments permission (under General User Permissions on the profile). Good luck!
How to block unwanted chat customers in Salesforce?
Add the Supervisor Panel to the Salesforce Console Block Unwanted Chat Customers Compare Live Agent and Omni-Channel Routing for Chats Attach Records to Chat Transcripts
How to upgrade the case feed in Salesforce classic?
In Salesforce Classic Case Feed Upgrade Process Enable Case Feed Create Permission Sets Assign Permission Set Assign Custom Profile Configure the Case Feed Page Layout Convert Page Layouts
How to track messaging users in Salesforce messaging?
Track Messaging Users in Salesforce Messaging Limitations and Considerations Chat Button Settings Set Visibility for the Supervisor Tab Through Profiles Messaging Capabilities in Salesforce Classic versus Lightning...
How do I delete a case comment in Salesforce?
To stop sharing a comment, select Make Private.Click Del to delete an existing comment.Click Make Public or Make Private to change the public status of a comment on the Customer Portal or Self-Service portal. Case comments marked Public display as private messages from customer support in Chatter Answers.
Can you delete a comment on Salesforce?
You can delete any comment that you create. You can delete any comment on any post that you create, no matter who wrote the comment. On a record that you own, you can delete any post or comment from the feed.
Can you edit case comments in Salesforce?
You can create and edit case comments on Case Detail pages. You can create and edit case comments on the Case Edit page.
How do I delete a case in Salesforce lightning?
How to delete a Case under Accounts in Salesforce LightningWelcome. ... Click on "Accounts"Select any Account from below list.Select the drop down next to the Case which you want to delete. ... Click on "Delete"Click on "Delete" to confirm.A Case under Accounts has been deleted successfully!
What is case comment in Salesforce?
The Case Comments component in Experience Builder shows a list of all the comments that a customer and an agent have added to the case. The comments are visible as related records. Note This component was retired in all Salesforce orgs in the Summer '19 release.
How do I edit a comment in Salesforce?
An email is sent to the case owner whenever a case comment is created....Click New on the Cases tab to create a case, or select an existing case and click Edit.Type your comments in Internal Comments .Optionally, select Send Customer Notification to email the contact on the case of your new public comment.Click Save.
How do I see case comments in Salesforce?
To see the remaining case comments, use the API.Select the Case Comments component in the page you're configuring.In the property editor, configure properties for the component: Property. Details. Case ID. Leave the default query string for the unless you plan to customize the component and add your own query string.
What is a case comment?
A case comment is your opinion about how a particular court decided a particular case. A case comment lays out, reflects on, and critiques a court's decision and tells the reader what you think about the decision.
How do I add case comments?
From Setup, click the Object Manager tab. ... Click New Action.For Action Type, select Create a Record.For Target Object, select Case Comment.For Standard Label Type, select None. ... Click Save.To choose the fields users see, customize the action's layout, and click Save.More items...
How do I bulk delete cases in Salesforce?
From Setup, enter Mass Delete Records in the Quick Find box, then select Mass Delete Records and click the link for the type of record to delete. Review the information that is deleted with the records. Specify conditions that the selected items must match, for example, “State equals California.”
How do you mass delete cases?
0:021:27How to Delete Mass Cases in Salesforce Lightning ... - YouTubeYouTubeStart of suggested clipEnd of suggested clipOpen Salesforce lightning. Click on deer icon. Setup it opens in a new tab enter mass in theMoreOpen Salesforce lightning. Click on deer icon. Setup it opens in a new tab enter mass in the quickfind. Click on mass delete records. Click on mass delete.
How do I delete a case in Service Cloud?
How to delete a Case in Service Cloud LightningOpen Service Cloud Lightning!Click on "Show Navigation Menu" Click on "Cases"Tick any Case from the check box that you want to Delete.Click on the dropdown icon.Click on "Delete"Click on "Delete"