To delete published article you need to archive the article. Then from Archived Articles list, choose the article to delete. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
- From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
- Next to the article type, click Del.
- Confirm that you want to delete the article type.
How do I delete a published article?
To delete published article you need to archive the article. Then from Archived Articles list, choose the article to delete. Show activity on this post. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
What happens when I delete a document in Salesforce?
When you delete a document, Salesforce stores it in the Recycle Bin. You can restore the document to your document library within that time by clicking Undelete from the Recycle Bin. You can delete any document in your personal folder and folders with “Public Folder Access” set to “Read/Write.”
How to get the master version of an article in Salesforce?
Get a List of Salesforce Site and Experience Cloud Site URLs for an Online Article Publish the Master Version of an Article Restore an Archived Version of an Article Retrieve Article Metadata Retrieve Knowledge Language Settings Retrieve a Version of an Article Search for Metadata Elements of a Master Version
What fields available on Salesforce Knowledge Reports?
Fields Available on Salesforce Knowledge Reports Chat Session Reports Report on Partners Report on Relationship Groups Enable the Account Owner Report Report on File Search Activity Report on Chatter Top 100 Feed Item Views with Interaction Count... Related Articles and Questions Reports Community Case Deflection from Discussions and Articles
Can we delete published article in Salesforce?
You can delete articles and translations on the Article Management tab or the detail page of the article or translation. Deleting permanently removes articles from the knowledge base. You can delete draft articles, draft translations of articles, or archived articles, but not published articles or translations.
How do I delete an article?
StepsBecome an administrator. ... Go to the article that you want to delete. ... Decide if it's necessary to delete the article. ... At the top of the article, under the "More" dropdown, click on the "Delete" button.Select the reason that you want to delete the page. ... Click on "Delete page" to delete the article.
How do I delete a knowledge article?
Deleting a knowledge articleClick the Knowledge Articles tab.In the Article ID column, click the ID of the knowledge article that you want to delete.Click Delete.To confirm deleting the knowledge article, click OK.(Optional) To cancel deletion of the knowledge article, click Cancel.
How do I edit a published article in Salesforce?
Update the ArticleFrom the Service app, click the Knowledge Tab.From the dropdown, select the Published Articles List View.Click the How to Clean and Maintain Your Solar Panel article.Click the Versions tab. ... Click the Edit as Draft button at the top of the page, then click Edit as Draft again.More items...
How do I delete an article from Poppulo?
In the Articles drop-down, choose All Articles. Use the checkboxes to choose the Articles you wish to delete, then select the Delete button. A Confirmation window with your selected Articles will appear. Select Delete to delete the Articles.
How do I request a website to be removed?
Methods to Remove Negative Content From the InternetRemove the Negative Content at Its Source. ... Obtain a Court Order to Remove Content. ... Send a Cease and Desist Letter. ... Make an Editorial Request. ... Send a DMCA Takedown Notice. ... Submit a De-indexing Request to Search Engines For Terms of Service Violations.More items...•
How do I delete a published knowledge article in Salesforce lightning?
Delete an Article TypeFrom Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.Next to the article type, click Del.Confirm that you want to delete the article type.
How do I archive a knowledge article in Salesforce?
Mass archive articles in Lightning Experience UILog in to Salesforce.Go to the 'Knowledge' tab.Go to the 'Published Article' list view.Select the articles you would like to archive.Click the drop down arrow icon.Select Archive.
How do I delete a translation in Salesforce?
To delete a translation, replace the value in the label's target tag with <> . When the Bilingual file is imported, the label reverts to its original value. A translated value for the data in the record's Name field is required to translate data in other fields for that record.
How do I manage knowledge articles in Salesforce?
Select Manage Salesforce Knowledge. 3. Click on App Permissions....You also need to make sure that the Tabs are visible as necessary:From Setup, enter Profiles in the Quick Find box, then select Profiles.Select a User profile.Click Edit.Set the visibility of the necessary tabs to Default On.Click Save.
How do you edit a knowledge article?
Editing Published Knowledge Articles As a fulfiller, you can edit a knowledge article by clicking the Edit button at the top of any article. You must be logged in to the fulfiller view of ServiceNow for this option to be available.
How do I change the properties of an article in Salesforce?
To set up or edit your knowledge base, from Setup, enter Knowledge Settings in the Quick Find box, select Knowledge Settings, then click Edit. Enables agents to edit articles without going to the Article Management tab. Agents can click Edit to open the article edit page.