Slaesforce FAQ

how to delete something in knowledge salesforce

by Magdalen Gibson Published 2 years ago Updated 2 years ago
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I found this in the documentation To create, update, or delete a Knowledge article version, use the call on ArticleType_kav, where ArticleType is the name of the article’s type. For example, to delete use ArticleType_kav.delete (). (see http://www.salesforce.com/us/developer/docs/api/Content/sforce_api_objects_knowledgearticleversion.htm)

Delete an Article Type
  1. From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
  2. Next to the article type, click Del.
  3. Confirm that you want to delete the article type.

Full Answer

How do I delete a knowledge article?

Deleting a knowledge articleClick the Knowledge Articles tab.In the Article ID column, click the ID of the knowledge article that you want to delete.Click Delete.To confirm deleting the knowledge article, click OK.(Optional) To cancel deletion of the knowledge article, click Cancel.

How do I edit a knowledge article in Salesforce?

To set up or edit your knowledge base, from Setup, enter Knowledge Settings in the Quick Find box, select Knowledge Settings, then click Edit. Enables agents to edit articles without going to the Article Management tab. Agents can click Edit to open the article edit page.

How do I delete a data category in Salesforce?

Delete a Data CategoryFrom Setup, enter Data Category in the Quick Find box, then select Data Category Setup.Click a category group name.Click a category name. ... Press DELETE, or choose Delete Category from the Actions drop-down list.Click OK in the confirmation dialog box.More items...

How do I delete an article?

StepsBecome an administrator. ... Go to the article that you want to delete. ... Decide if it's necessary to delete the article. ... At the top of the article, under the "More" dropdown, click on the "Delete" button.Select the reason that you want to delete the page. ... Click on "Delete page" to delete the article.

How do you edit a knowledge article?

Editing Published Knowledge Articles As a fulfiller, you can edit a knowledge article by clicking the Edit button at the top of any article. You must be logged in to the fulfiller view of ServiceNow for this option to be available.

Can we edit published article in Salesforce?

You can create or edit an article from the Knowledge tab or Article Management tab. If you're creating an article, you may need to select the article type and language.

How do I delete data in Salesforce?

Delete RecordsFind and open the record you want to delete.Click Delete.

How do I unpublish a Knowledge article in Salesforce?

Delete an Article TypeFrom Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.Next to the article type, click Del.Confirm that you want to delete the article type.

How do I delete a record in data loader?

Required Editions and User PermissionsOpen the Data Loader.Click Insert, Update, Upsert, Delete, or Hard Delete. ... Enter your Salesforce username and password. ... Choose an object. ... To select your CSV file, click Browse. ... Click Next.More items...

How do you delete a saved article in the Times?

Advertisement. To remove all your article history, simply click on the “Delete all articles” button on the bottom-right of the screen.

How do I delete an article from Poppulo?

In the Articles drop-down, choose All Articles. Use the checkboxes to choose the Articles you wish to delete, then select the Delete button. A Confirmation window with your selected Articles will appear. Select Delete to delete the Articles.

How do you remove unwanted information from the internet?

How to delete yourself from the InternetDelete your online accounts.Remove yourself from data broker sites.Shut down your email accounts.Use a VPN.

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I don't think it's stack overflow or the trailmix whatever community. Is there some other forum like maybe a salesforce sub sub reddit?

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I got a message saying I can't see fields. I say which ones? Then I get an answer I don't know. What requests from the Cloud Gods have you gotten recently?

Special Access Rules

Knowledge must be enabled in your org. A user must have the View Articles permission enabled. Salesforce Knowledge users, unlike customer and partner users, must also be granted the Knowledge User feature license.

Usage

Use this object to query or retrieve articles. KnowledgeArticle can be used in a SOQL clause, but doesn’t provide access to the fields from the article. Provides read-only access to an article and the ability to delete the master article.

Usage for SOQL with KnowledgeArticle

To expose the migrated_to_from_id column on KnowledgeArticle and KnowledgeArticleVersion to the sObject API: expose MigratedToFromArticle in KnowledgeArticle.

1. Knowledge Basics for Salesforce Classic

Enable Knowledge: A prerequisite for accessing Knowledge is to assign a Knowledge User license to yourself. -> To activate Salesforce Knowledge, go to Setup, type Knowledge in the Quick Find box, and click Knowledge Settings. Next, confirm your want to enable Salesforce Knowledge by clicking Enable Knowledge.

2. Knowledge Basics for Lightning Experience

Lightning Knowledge has a new feature than the Classic model, which is version control. Each article will be assigned a Version number, and if you need to make changes to an already published piece, you modify it as a new version and then publish it as new.

3. Step by Step Guide for Knowledge Implementation

Configure Knowledge Settings: Under Knowledge, Knowledge Settings, Click Edit and enable Lightning Knowledge.

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