Slaesforce FAQ

how to document salesforce

by Kailee Schmeler Published 2 years ago Updated 2 years ago
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Document Salesforce Upload

  • table of content. Document object is used to upload Salesforce API attachment to a folder Type “Tool” and Click on Force...
  • From there you can access the URL address to include in the HTML of the template. Before diving into further details...
  • This document will teach you how to generate, email, and edit documents in Salesforce Classic. Step 2:...

5 Documentation Strategies to Improve Your Salesforce Org
  1. Write Down Description/Help Text. My top tip is to create description text or help text. ...
  2. Create Data Dictionaries. ...
  3. Build Process Maps. ...
  4. Implement Change Logs. ...
  5. Organize Information in Knowledge and Chatter.
Mar 9, 2020

Full Answer

How do I upload a document to Salesforce?

  • Double check your setup using the “Mapped fields” and “Unmapped fields” count.
  • Click “Start Import”
  • Your . csv file will now successfully import to Salesforce.

How to organize documents with Salesforce files?

  • Viewer: Salesforce’s default viewer allows users to preview documents. ...
  • Download: The files can be downloaded.
  • Share: Documents can be shared with internal Salesforce employees.
  • Public link: Generating a public link allows the user to share a document with people outside Salesforce.
  • Upload new version: Users can upload a new version of the document.

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How to show SharePoint documents in Salesforce?

Steps to Set Up the Salesforce SharePoint Integration

  1. Initiate the Salesforce Files Connect Tool. To start your Salesforce SharePoint Integration, log in to your Salesforce account, and in the Quick Search box type Files Connect and ...
  2. Grant Permissions to Salesforce Files Connect Tool. On the Salesforce homepage go to the Quick Search box and type Permission Set. ...
  3. Establish the Authentication Provider. ...

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How would you like to contact Salesforce?

How would you like to contact Salesforce? Request a call. Give us some info so the right person can get back to you. First name Enter your first name. Last name Enter your last name. Job title Please enter your title. Email Enter a valid email address. Phone Enter a valid phone ...

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How do I use a document in Salesforce?

To upload new document in salesforce go to all Tabs | Documents | New.Enter Details like document name.Unique name will be auto generated based on document name.Select the folder to which the document is to be stored.Enter description.Now browse for the file to upload.Click on Save button.

How do I get to my documents in Salesforce?

Clicking on the Documents tab displays the documents home page....Note If the Documents tab is not visible, you can customize your display to show it.Under Find a Document, enter keywords to search for a document.In the Document Folders section, select a folder to view all the documents contained in that folder.More items...

What is content document in Salesforce?

Content Document Represents a document that has been uploaded to a library in Salesforce CRM Content or Salesforce Files. This object is available in API versions 17.0 and later for Salesforce CRM Content. This object is available in API version 21.0 and later for Salesforce Files.

What is Document Object Model in Salesforce?

The Document Object Model (DOM) is the language-independent model for representing and interacting with objects in HTML and XML documents.

Where do I put documents in Salesforce?

To upload files to a library, select the library and then click Add Files. Files you upload to a library inherit the sharing settings of that library. You can also add files to Salesforce by: Attaching a file to a Chatter post.

Does Salesforce have a document library?

Each document that is stored in the document library resides in a folder. The folder's attributes determine the accessibility of the folder and the documents within it.

Can I store documents in Salesforce?

You can store documents and images on the Documents tab without attaching them to records. You can then use these items in your Salesforce org, such as when creating an email template. Searching returns a list of documents that match all your search terms.

What is notes and attachments in Salesforce?

In Salesforce, Notes and attachments are used to enter some comments or add external documents along with the Salesforce records. Notes in Salesforce provide the functionality to enter some text which are not mentioned in other fields. Attachments on the other hand, are external documents attached to a record.

How do I add a contents document in Salesforce?

Refer to the field's 'Description' details in the guide linked above.Open Data Loader and click Insert.Select the Show all Salesforce objects box.Select ContentDocumentLink.Browse to your CSV file.Click Create or Edit a Map then select Auto-Match fields to columns.Click OK | Next | Finish.

What is DOM in SFDC?

The DOM (DOM (Document Object Model) is just a model of the document. It could be a HTML/XHTML documents or XML document. The DOM only describes a structure of objects and it representation and accessibility. Document Object Model.

Where are Salesforce files stored?

Files Home is the central location of your files in Salesforce. See all files that you've stored privately, view files that are shared with you, and share files with others.

What is XML DOM document?

The XML Document Object Model (DOM) class is an in-memory representation of an XML document. The DOM allows you to programmatically read, manipulate, and modify an XML document. The XmlReader class also reads XML; however, it provides non-cached, forward-only, read-only access.

Help Text

This text shows up for any end user that mouses over the “i” (or the “?” in Classic) next to a field.

Descriptions

The Description should provide more detailed information than the Help Text. Thankfully, you get 1,000 characters to do so. Help Text should say what a field does, while the Description should say how it does it; this may include notes about which teams / departments use the field, and how it’s included in automations.

Inline Comments

If you’ve spent any time looking at good Apex code, you will have seen that developers provide inline comments to explain how their code works. This is a great example from the Education Data Architecture, or EDA (formerly HEDA) team.

Why Do I Need Document Management in Salesforce?

As previously mentioned, the plethora of different systems within a company means documents can be created in many places. By using a document management system (DMS), users ensure consistent access to all documents across different user groups and systems.

Native Document Features in Salesforce

Salesforce already has a number of different areas in which documents can be managed. These include:

Third-party Salesforce Document Solutions

Salesforce already offers users a number of ways to work with documents. However, organizing your document storage or arranging access for external parties is often difficult. That’s why there are a number of third-party plugins that make it much easier to manage documents than in the standard edition of Salesforce.

Which Solution Should I Choose?

The question you need to ask yourself now is this: what do I want to achieve with document management in Salesforce? If the goal is simply to store the files somewhere else to reduce the need for storage in Salesforce (or something very similar), then the S3 storage apps offered by some providers will suffice.

But, how should we even begin?

I know this can seem like a daunting task, especially if you are working out of a complex mature org. You are probably looking at hundreds of custom objects, thousands of custom fields, automations, and page layouts and thinking to yourself “How am I ever going to document all of this?”

What form should Documentation take?

There is no definitive answer to this question.

Documentation is a living thing

Lastly, documentation is a LIVING document and is only as good as how often it’s maintained.

Get Documentation Template sent to your email

Ps. Our app oAtlas was designed to make Documentation easy and accessible right in your Salesforce org.

What does it mean to document a process?

Documentation also means knowing what you need and when you need it so that you never purchase products or services that are unnecessary or that you aren’t ready to use.

What is a well documented org?

A well-documented org means that users know how to find and enter information and admins have a clear understanding of how the org operates.

What is process mapping?

Mapping a process means visually describing the flow and order of any given work process. With a data dictionary, you document all the individual elements of our org, while with a process map, we can illustrate how those individual elements work together to accomplish something.

Can you map processes in Salesforce?

Any processes that occur more than once in your organization should be mapped, even if all or a part of the process happens outside of Salesforce. There are many process mapping tools available; however you can also simply use a pen and paper to get the job done.

Why use description field?

The description field should be used to document the story or purpose behind every field. In some cases, this may seem redundant as the field label adequately describes the purpose, but for the sake of clarity, expand on the usage with the description field.

What to consider when building a system content?

Here are a few things to consider when building your system content. Be clear and concise. You should be able to hand the document to anyone outside of your organization, and they should be able to successfully read, understand and execute what you have documented. Keep it Updated.

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Leading Through Change

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Why document?

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Every change you make has a risk that it will break something in your Org. The impact analysis of every change with an undocumented Org is a huge time suck. Or you simply do no analysis and just hope (by the way, hope is not a strategy). I love the excitement of deleting a field and waiting for the screams Said no-one…EVER …
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Documentation – The What and The Why

  • Documentation is more than the list of what metadata you added in a new release in Salesforce. We need to add why we added it as this gives greater insight into how it is used. In the OrgConfessions, #1 business analysisis business process maps and requirements that explain why you made the changes. The only reason for documentation is so when you come back to it i…
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Why Now?

  • Why don’t we document? 3 reasons. No time. Not a priority. No business case. Let’s deal with each of them:
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Documentation Approach

  • The challenge we hear all the time, is “My Org is such a hot mess. I have no idea where to start”. We have this simple 3-step approach that is practical, achievable and helps you make measurable progress. It is described in detail in the free ebook Chaos to Control elements.cloud/chaos Look at the lifecycle of an object that you are struggling with. You probably have a very clear view of you…
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Build Strong Documentation Habits

  • The quickest and easiest time to add documentation is “in the moment”. It is fresh in your mind, you remember the rationale- the why. “I will do it later” “There is no ‘Later’” Nike said it best back in 1988. “Just Do It.” Take the example of a validation rule. It takes 30 mins to build, validate and test. It could take 2 hours to work that out 3 months later. Adding documentation takes 5 minute…
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Quick Wins

  • There are some quick wins that can give you a huge return in a few hours, and can build the business case for a more robust approach and tools. We wrote a book called Rapid Resultswhich sets it out in more detail. The book suggests 3 areas: 1. Remove fields from page layouts:Simplify page layouts which will speed up page load times, engage end-users and reduce data entry error…
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Elements.cloud Catalyst

  • What Admins and Consultants have been searching for is a simple, easily implemented and repeatable approach for clean up and documentation. It also needs to work no matter the size or complexity of Org structure. And it must be broader than Salesforce. We’ve spent the last 4 years building Elements Catalyst to provide a robust tool that support all the Org documentation issue…
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