In the App Launcher, find and select Shifts. In either the schedule or table view, click Mass Shift Update. Select Assign Shifts.
Full Answer
Is it hard to change company settings in Salesforce?
Whether your intentions are good, bad, or morally murky (hey, we don’t judge), securing counterfeit passports, facial reconstructive surgery, and a back story is tricky. Changing your company settings in Salesforce is far easier. Your company settings are the collection of information about your organization.
Why is Salesforce not recognizing my new mobile number?
New mobile number gets saved in the system. But, for the new number, Salesforce is not sending any one time pin via SMS. So, it means that, Salesforce is not recognizing the new mobile number right ?? Thanks ! I would suggest you remove the mobile number completely from the user profile.
How do I Map my existing Salesforce users to telephony provider users?
Map Your Existing Salesforce Users to Telephony Provider Users Set Up Agent Statuses and Capacity Contract Line Item Fields Create Presence Configurations Routing Configuration Settings Create Presence Statuses Add the Omni-Channel Widget to the Classic Console Map Your Salesforce Queues to Telephony Provider Queues
How to upgrade the case feed in Salesforce classic?
In Salesforce Classic Case Feed Upgrade Process Enable Case Feed Create Permission Sets Assign Permission Set Assign Custom Profile Configure the Case Feed Page Layout Convert Page Layouts
Create Shift Templates to Create Shifts Faster
Shift templates automatically fill in the important information for the shift like the start and end times and the job profile and status. This enables shift schedulers to be more efficient.
Assign the Right Agents to the Right Shift
The Mass Update tool looks at Ursa Major Solar’s scheduling rules and scheduling objectives to determine who is appropriate for the shift. Then it assigns all the shifts to agents who meet the criteria. Let’s look at how Rachel uses Mass Shift Update.
Compare Shift Requirements Against Scheduled Shifts
Rachel returns to her Omni-Channel plan and refreshes it. The plan still shows the required number of shifts in the black line. But now there are two more important data points. The light blue bar represents available shifts, both assigned and unassigned. The dark blue bar represents assigned shifts only.
