Slaesforce FAQ

how to enable chatter answers in salesforce

by Ciara Bayer II Published 2 years ago Updated 2 years ago
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How do I enable Chatter feed in Salesforce? Step 1: Go to Setup > Customize > Chatter > Chatter Settings. Step 2: Click on Edit button. Step 3: Click Enable checkbox, and change the settings according to your need and Save. Click to see full answer.

Chatter Answers in Salesforce
  1. Go to Setup --> Build --> Customize --> Chatter Answers --> Settings.
  2. Click "Edit" button.
  3. Select "Enable" check box.
  4. Click "Save" button.

Full Answer

What is the benefit of using Salesforce Chatter?

  • Salesforce Chatter can increase employee productivity by 33%.
  • Salesforce Chattercan increase sales productivity by 32%.
  • Real time information can be delivered to user’s E-mail.
  • We can share information, create groups, comment, like, tag and so on using Salesforce chatter.
  • It increases manager visibility.
  • Salesforce Chatter improves responsiveness.

More items...

How to find companies that use Salesforce?

Salesforce CRM Customers List. At eSalesData, you can find all the information that you’ll need to extend your marketing operations to Salesforce CRM user groups all over the world. eSalesData comprises of complete user information of major technology markets across the regions of The USA, North America, South America, UK, Europe, ASIA, New Zealand and Australia.

How to use custom setting in Salesforce?

Custom Settings Methods

  • Usage. Custom settings methods are all instance methods, that is, they are called by and operate on a specific instance of a custom setting.
  • Custom Setting Examples. The following example uses a list custom setting called Games. ...
  • Hierarchy Custom Setting Examples. ...
  • Country and State Code Custom Settings Example. ...

What is chatter feed in Salesforce?

Salesforce Chatter Feed is an interface wherein you and other Chatter users in your org can view profiles, updates, status messages, topic detail pages, on record detail pages, objects, and groups. Posts of people you follow on Chatter, as well as your own posts, can be seen on your Chatter feed.

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How do I enable Chatter in Salesforce?

Step 1: Go to Setup > Customize > Chatter > Chatter Settings. Step 2: Click on Edit button. Step 3: Click Enable checkbox, and change the settings according to your need and Save.

What is chatter answers in Salesforce?

Chatter Answers is a self-service and support community where users can post questions and receive answers and comments from other users or your support agents. Chatter Answers brings together Case, Questions and Answers, and Salesforce Knowledge articles in a unified experience.

How do I turn on Chatter opportunity?

In order to show those action in Chatter component on the Opportunity record page, You need to add those action in page layout in the Salesforce Mobile and Lightning Experience Actions section. Once you added those action, make sure you have the chatter component added in Lightning page for that object record.

What is chatter questions in Salesforce?

With Chatter Questions, users can ask questions in their Chatter feed, in groups, and in records. Select Question from the Chatter publisher's action menu, or click the Question tab. After a question is asked, moderators and the person who asked the question can select a best answer.

What is question to case in Salesforce?

Question-to-Case lets moderators create cases from questions in Chatter, which makes it easier to track and resolve your customers' issues. Question-to-Case is available in your Salesforce org and Salesforce mobile web, as well as in Experience Cloud sites where Chatter Questions is enabled.

Is Chatter available in community?

To get access to Chatter, Files and Content in Communities, the Community members should have access to Questions, Knowledge, Data Categories and also have the User permission “Salesforce CRM Content” checked on their User detail page and should also be a member of those relevant libraries.

How do I use Chatter in Salesforce?

4:4322:40Chatter Overview And Demo | Chatter In Salesforce | Simplilearn - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd you can get this as well from your home page so if you click on the Home tab you can see if yourMoreAnd you can get this as well from your home page so if you click on the Home tab you can see if your chatter feed is open you can see the chatter feed. There. About enabling chatter in Salesforce.

How do I use Chatter feed in Salesforce?

We enable them under Setup on the Chatter Settings page before we create our groups.From Setup, enter Chatter Settings in the Quick Find box.Click Chatter Settings then Edit.Select Allow Records in Groups (1) and Enable Unlisted Groups (2), then click Save.

How do I add a chatter tab in Salesforce?

0:081:20How to Add Chatter to a Lightning Page in Salesforce - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo from here we'll click the gear icon. And then click edit page and then let's say we want to addMoreSo from here we'll click the gear icon. And then click edit page and then let's say we want to add shatter to this set of tabs. We'll click add tab. Select chatter hit done click on the tab.

How do I create a Chatter Free user in Salesforce?

How to create a Chatter Free user in SalesforceClick "Quick Find" box and type "Users"Select "User License" as "Chatter Free"Enter the Email ID of the user in the "Email" and "Username" fields.Click on the "Save" button.

Salesforce Chatter Features

Salesforce Chatter offers many features to boost collaboration between users. Chatter’s functionality mirrors that of a social media platform, with tagging, @mentioning, and more.

What is a Chatter Feed?

A Chatter Feed is a list of published posts. Chatter Feeds can be accessed from either:

Chatter Groups

Chatter Groups allow particular sets of users to collaborate on Salesforce. Groups have three visibility settings:

Chatter Email Digest

When you join a Chatter Group or decide to “Follow” a colleague, you will receive email notifications on their Chatter activity.

Chatter Feed Tracking

Chatter Feed Tracking on a record will display polls, posts, comments, and record updates. For record updates to appear, feed tracking must be enabled.

Attach Files

When a file is attached to a record, it is also added to the Notes and Attachment related list and stored in Files.

Salesforce Topics

You can create and add topics in Salesforce to Chatter posts or records; topics are added by including a Chatter post hashtag.

Find answers fast

Collect answers to common questions and structure them so employees quickly find the information they need. Highlight recent questions on topics like internal processes, projects, products, or any subject you may need.

Customer Community Forum from Salesforce

Use the customer community forum feature in Salesforce Chatter enterprise social network solution to set up an internal FAQ section. This is one of the many useful features of Chatter office collaboration software that can help improve the efficiency of your company.

Customer Community Forum from Salesforce

Use the customer community forum feature in Salesforce Chatter enterprise social network solution to set up an internal FAQ section. This is one of the many useful features of Chatter office collaboration software that can help improve the efficiency of your company.

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