Contact your admin to enable the email publisher." If you click on Feed Tab and then click "insert article as email", it will work. 1) open a case as a system admin. 2) Click on "Setup" (gear Icon). 4) Highlight the "Tab" component.
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Workaround
- open a case as a system admin.
- Click on "Setup" (gear Icon).
- select "Edit Page"
- Highlight the "Tab" component.
- In the Tab's property, set "Default Tab" as "Feed"
How do I change the publisher layout in Salesforce classic?
To open the group layout to changes, click Quick Actions (1) in the Group Layout palette. Scroll to the Quick Actions in the Salesforce Classic Publisher section, and click override the global publisher layout (2). Now you see the actions that are available in the group publisher, including the Announcement action.
How to add email to Salesforce Mobile and lightning experience?
Make sure buttons for New Task, New Event, Log a Call, and Send an Email (not Send Email) are added to the Salesforce Mobile and Lightning Experience Actions section of the page layout Not really no, Email to Salesforce is for adding emails to your salesforce records.
How to enable reply to and forward emails right from Salesforce?
How to enable Reply to and Forward Emails Right from Salesforce? Can you please tell me how to enable the new email from activity timeline feature in Summer 17? Please let know. The answer will be applicable. From the Setup Home page, type Enhanced Email in the Quick Find box. Click Enhanced Email, click Enable. I already enable this feature.
How to configure email delivery in Salesforce?
Follow the steps shown below. Go to Setup. Configuring Different Email Settings in Salesforce.com Click on setup link as shown above. Now go to Administer=>Email Administration=>Deliverability. Configuring Different Email Settings in Salesforce.com Click on Deliverability tab as shown above.
How do I turn on email action in Salesforce?
Create the Send Email quick action.From Setup, click the Object Manager tab. ... Click New Action.For Action Type, select Send Email.For Standard Label Type field, select a label for this action. ... The Name field is auto-filled. ... In the Description field, describe what this quick action does. ... Click Save.
How do I add an email to a chatter publisher in Salesforce?
Click on Setup. Under Customize, expand Cases by clicking the arrow before it. Under Cases, click on Page Layouts....Click on Setup.Under Email Administration, click on Deliverability.Select All email for the Access level .Click Save.
Can t see email action Salesforce?
If the Email action is not displayed on an object, confirm that the object is activity-enabled. The Email Composer tab must be selected in the Feed for the Reply and Reply-All Email actions to work.
How do I add an email to a feed in Salesforce?
From Setup, click the Object Manager tab. Select Cases, and open the Buttons, Links, and Actions setup page. Click New Action. For Action Type, select Send Email....For Field Name, select one of the following fields:To Recipients.CC Recipients.BCC Recipients.
How do I turn on Chatter in Publisher?
In organizations created after the Winter '14 release, actions in the publisher is enabled automatically.From Setup, enter Chatter Settings in the Quick Find box, then select Chatter Settings.Click Edit.Select Enable Actions in the Publisher . ... Click Save.
How do I add an email to my case feed?
Please go to Setup-->Case--> Email-to-Case Enable Email-To-Case checkbox. Then go to the Case Page layout, you will find the option to add email quick action. In Page Layout - Under Quick action Email is not available.
How do I add a mail button in lightning?
Set access level to 'All email' in LightningClick the gear icon.Click Setup.In the Quick Find box, enter Deliverability.Select All email for access level under 'Access to Send Email (All Email Services.)'
How do I enable case feed?
Enable Case Feed Actions and Feed ItemsFrom Setup, enter Support Settings in the Quick Find box, then select Support Settings.Click Edit.Select Enable Case Feed Actions and Feed Items .Click Save.
How do I open lightning email templates in Salesforce?
Click New Email Template.Enter the template's name.Add a subject. ... If you want, select an item from the Related Entity Type dropdown list. ... If you want, select a letterhead from the Enhanced Letterhead dropdown list.Click Save.Click Edit.In the HTML Value field, compose the email to use as your template.More items...
How do I send an email from a case feed in Salesforce?
Here's how to use the email action:In the feed for the case, click Email. ... If your department uses email templates, choose one for your message.Select a From address. ... The email address of the contact who created the case automatically appears in the To field, as long as the creator is an existing contact.More items...
How do I enable feed tracking in Salesforce?
Let's enable feed tracking for the contact object and add some additional fields to track.From Setup, enter Feed Tracking in the Quick Find box, then select Feed Tracking.From the list of objects, select Contact (1).Select Enable Feed Tracking (2).Select up to 20 fields (3).Click Save.
What is enhanced email in Salesforce?
Enhanced email allows email message records to be created across all object types where emails can be associated. These types include contacts, leads, accounts, opportunities, cases, campaigns, person accounts, and more. With enhanced email, emails are stored as email message records.
How to add global actions to publisher?
From Setup, enter Chatter Settings in the Quick Find box, then select Chatter Settings. Click Edit. In the Actions in the Publisher section, select Enable actions in the publisher. Click Save.
Why are actions important in Salesforce?
Actions are especially useful in the Salesforce app because they make it easy to create and edit records with a simple , mobile-optimized interface. By default, the Chatter publisher includes the standard actions Post, File, Link, Poll, and Question.
How to open group layout in Salesforce?
To open the group layout to changes, click Quick Actions (1) in the Group Layout palette. Scroll to the Quick Actions in the Salesforce Classic Publisher section, and click override the global publisher layout (2) . Now you see the actions that are available in the group publisher, including the Announcement action.
What is productivity action in Salesforce?
Productivity actions are actions that Salesforce defines. They are attached to a limited set of objects. Productivity actions aren’t editable, nor can they be deleted. You can add actions to publisher layouts that appear on global pages, like the Home tab and the Chatter tab.
What is global action in Salesforce?
Use global actions to customize publisher layouts that appear on global pages , like the Home page and the Chatter page. Global actions also appear on publisher layouts in the Salesforce app. You can see them on the action bar and action menu on the Feed and People pages.
