Follow the below steps: 1. Make sure you’ve allowed the network access needed for News to work. 2. From Setup, enter Account Settings in the Quick Find box, then select Account Settings. 3. Select Enable News.
Full Answer
How do I enable News in Salesforce?
From Setup, enter Account Settings in the Quick Find box, then select Account Settings. 3. Select Enable News. 4. Make sure the News component is on your page layouts. Please refer to the below links which might help you further with the above requirement. I hope it helps you.
How do I set up knowledge in Salesforce Lightning?
From Service Setup, click the Home tab. Click View All and then search for and select Knowledge Setup. Click Start. Ensure your name is selected as a Lightning Knowledge Author. Click Next, Next, then Finish. You can create record types to distinguish types of Knowledge articles and custom fields to store different types of information.
Should you enable Salesforce knowledge topics?
Without enabling Salesforce Knowledge topics, articles can’t be displayed outside of your org. This meets Category 1 Biking’s needs nicely, as they want to center conversations and knowledge articles around common topics. Over time, they want to give the community more control in determining those topics.
How do I create a new record type in Lightning?
Click Start. Ensure your name is selected as a Lightning Knowledge Author. Click Next, Next, then Finish. You can create record types to distinguish types of Knowledge articles and custom fields to store different types of information. Category 1 Biking is starting with a simple FAQ record type.
How do I enable news in Salesforce?
From Setup, enter Account Settings in the Quick Find box, then select Account Settings. Select Enable News. Make sure that the News component is on your page layouts. Important For default account, contact, and lead pages, the News component appears within a separate News Tab.
What is the news feature in Salesforce?
Get instant access to relevant, timely news about customers, partners, competitors, and industries you work with. The News component includes articles from the past 30 days, and is available on business accounts, contacts, leads, and the Home page. Articles come from reputable, English-language news sources.
How does the news component work in Salesforce?
Only available in Salesforce Lightning Experience, the News Component allows users to see news articles from the past 30 days. This can be displayed on the Account, Contact, and Lead detail pages, as well as on the homepage.
What can be developed using the Lightning component framework?
The Lightning Component framework is a UI framework for developing web apps for mobile and desktop devices. It's a modern framework for building single-page applications with dynamic, responsive user interfaces for Lightning Platform apps. It uses JavaScript on the client side and Apex on the server side.
Knowledge Is Power
Having a quality supply of knowledge articles on your self-serve site can do wonders for case deflection, customer satisfaction, and agent productivity. Currently the hard-working support agents at Category 1 Biking rely on FAQs taped to office walls and cash registers. Time to upload those FAQs to a site!
Configure Lightning Knowledge
You can create record types to distinguish types of Knowledge articles and custom fields to store different types of information. Category 1 Biking is starting with a simple FAQ record type. Since you used the Knowledge Setup guide, the FAQ record type has been created for you by default. To view the new record type:
Enable Topics for Objects
There are many ways to organize content. With topics, you can classify and search Knowledge articles by assigning specific topic areas. Without enabling Salesforce Knowledge topics, articles can’t be displayed outside of your org.
Create Knowledge Articles
Now that you have your basic setup in place for knowledge, create a few sample articles for Category 1 Biking.
