Go to Setup and use the Search feature on the top left to search for "Company" and click on "Company Information" On the Company Information page, scroll down to User Licenses 1. The first column shows the type of Salesforce licenses that you have.
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Use Developer Console:
- Open the Developer Console.
- Click Query Editor.
- Copy and paste the following query: Select Name, ID from User where UserPermissionsKnowledgeUser=true.
- Click Execute button to execute the query.
What is Salesforce knowledge only license?
Knowledge only user Salesforce licensesare for users who only need access to Salesforce Knowledge and allows them to access the following tabs: Articles, Article Management, Home, Reports, and custom tabs. The license also includes a profile that grants access to the Articles tab via the “View Articles” user permission.
How do I Find my Salesforce license type?
Salesforce.com License Types Within each edition you also have a number of different licenses that provide access to specific features and functionality. You can view the licenses available to your company and purchase additional licenses by clicking Setup -> Administration Setup -> Company Profile -> Company Information.
How to find licensing information in Salesforce Org using soql?
Our Salesforce Org has lot of license for different kind of application and features installed in Org. These details can easily be checked using Setup-> Company Information. In this post , I will list out detail to find licensing information using SOQL. This object is used to show features which user can access.
How to find out what Salesforce edition you have?
Look at the title of your web browser. Re: How to find out what salesforce edition you have? the reason is that the new versions of Browsers do not have Title Bars anymore. The other gentleman's suggestion in generating cryptic code to determine the version is not practical and user friendly for clients.
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Where can I find knowledge users in Salesforce?
Classic Knowledge User AccessFrom Setup, enter Users in the Quick Find box, then select Users.Click Edit next to the user's name or click New to create a user.If you are creating a user, complete all the required fields.Select the Knowledge User checkbox.Click Save.
How to see how many Salesforce licenses you have?
Company Community To view a list of the active user licenses in your Salesforce, simply click Your Name > Setup > Company Profile > Company Information > User Licenses.
What is knowledge user in Salesforce?
Tip Lightning Knowledge uses user profile permissions or permissions sets to give agents access to authoring actions. In contrast, Knowledge in Salesforce Classic uses public groups and article actions. Some licenses, like the Knowledge Only User license, require the AllowViewKnowledge permission on the user's profile.
What does the knowledge user checkbox do?
The Knowledge User is a feature license, so it's on user basis. To set up the knowledge base for org, you will have to enable the knowledge base through setup. But to have User access to knowledge, you have to check the Knowledge User checkbox on user record.
How do I query a license in Salesforce?
View Your Organization's Feature LicensesFrom Setup, enter Company Information in the Quick Find box, then select Company Information.See the Feature Licenses related list.
How many Salesforce licenses can I have?
Every user must have exactly one user license. You assign user permissions for data access through a profile and optionally one or more permission sets. A permission set is a convenient way to assign users specific settings and permissions to use various tools and functions.
How do I find the knowledge base in Salesforce?
12:0534:38Knowledge Base in Salesforce Lightning - YouTubeYouTubeStart of suggested clipEnd of suggested clipBox we need to publish them. So how to publish it will go back to knowledge tab either you can clickMoreBox we need to publish them. So how to publish it will go back to knowledge tab either you can click on app launcher. And go or you can click on here. And then click on knowledge.
How do I find Salesforce knowledge articles?
Required EditionsSelect Knowledge in the dropdown list next to the global search box. You can also type knowledge at the top of the dropdown list, then select Knowledge.Optionally, click Advanced Search at the bottom of the results list. ... Enter your search terms, up to 100 characters. ... To run the search, press Enter .
What is a knowledge user?
At CIHR, a knowledge user is defined as an individual who is likely to be able to use research results to make informed decisions about health policies, programs and/or practices.
Are knowledge articles are always publicly available for customers?
By default all internal users can read articles. However some licenses like the Knowledge Only User licenses, require the “AllowViewKnowledge” permission on the user's profile.
What is knowledge base in Salesforce?
Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.
How do I publish a knowledge article in Salesforce lightning?
Click the *Knowledge tab [1] at the top and change the list view to Draft Articles [2].Check the box next to all three article titles and then click Publish.Ensure Publish Now is selected.Click Publish.
What is a knowledge only user in Salesforce?
Knowledge Only User. Knowledge only user Salesforce licensesare for users who only need access to Salesforce Knowledge and allows them to access the following tabs: Articles, Article Management, Home, Reports, and custom tabs.
What is Salesforce platform license?
Salesforce platform license is for users who need to access custom or AppExchange apps but not standard CRM functionality. These users have access to core platform functionality such as accounts, contacts, custom tabs, reports, dashboards and documents but are restricted in other ways.
What is a feature license?
A feature license entitles a user to access an additional feature that is not part of user license, such as Marketing or Service Cloud User. Users can be assigned any number of feature licenses.
What is permission set license?
Permission set license is used to assign permissions to use various tools and functions which are not included in User License. We can use permission set licenses to grant access, but not to deny access.
What is Salesforce Knowledge Base?
Salesforce Knowledge gives you the ability to build out a comprehensive Knowledge Base ( KB) inside of Salesforce to service your internal agents, partners and customers. A Knowledge Base is simply a collection of articles with relevant information about your products and services, to encourage a self-service model for your customers ...
What is the knowledge lifecycle?
The Knowledge Lifecycle is cyclical and stresses continuous improvements to content. To support the Knowledge Lifecycle, Lightning Knowledge has version control, which is a new feature from the Classic model.
What is Lightning Knowledge?
The Lightning Knowledge data model is very different from the Classic Knowledge data model, so the access is also fairly different . In Lightning Knowledge, all articles are on a single Salesforce object called Knowledge (Knowledge__kav) by default (you can actually rename if you want, not just relabel!)
Can you approve articles in Salesforce?
As with most Salesforce objects, you can create an approval process for articles. This is invaluable for controlling what content is published, especially if you have a public knowledge base and need to screen content for customer-facing articles.
