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how to integrate salesforce with outlook on hosted exchange

by Eryn Nolan Published 2 years ago Updated 2 years ago
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Steps to Integrate Outlook and Salesforce STEP 1 Open your Salesforce Org. Click on Setup Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button.

Full Answer

How to integrate Salesforce with Outlook?

Salesforce to Salesforce Publish Objects with Salesforce to Salesforce Guidelines for Logging Email Attachments in the Gmail Integration Get the Outlook Integration Enable Event Type Selections to Log Events from Outlook or Gmail Turn On the Outlook Integration in Salesforce Get the Gmail Integration Roles Required to Set Up the Outlook Integration

How can I debug the Exchange Server for Salesforce Outlook integration?

To assess the connectivity of the Exchange server and confirm that it is properly configured to communicate with the Outlook Integration add-in, Salesforce has put a Debug Tool together here: Outlook Integration Debug Tool overview. The Exchange server must accept incoming Exchange Web Services (EWS) calls from Salesforce IPs.

How to connect Salesforce with Microsoft Office 365 email client?

Revenue Grid allows you to connect Salesforce with the three most popular email clients: Office 365, Outlook, and Gmail. Step 1: Go to Microsoft store, find and install Revenue Inbox for Salesforce Add-In. Step 2: Work with Revenue Grid logon.

Do end users need access to the Salesforce store in outlook?

While Outlook end users do not necessarily need access to the Store and do not have to add the Salesforce add-in to their Outlook themselves, the Exchange admin can provide the experience on their behalf. Find details about deployment options at Access the Outlook Integration .

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Can you integrate Outlook and Salesforce?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emails and events to Salesforce records.

How do I enable integration in Outlook Salesforce?

From Setup, in the Quick Find box, enter Outlook , and then select Outlook Integration and Sync.Enable Let users access Salesforce records from Outlook.If reps use Outlook on the web, in the Microsoft Outlook Web App Domain section, add the domains that you want to allow access to Salesforce.

How do I connect Microsoft Exchange to Salesforce?

From Setup, in the Quick Find box, enter Microsoft Exchange Connections , and then select Microsoft Exchange Connections. Click New, and then enter the connection details. We recommend that you verify the connection. Enter a Microsoft Exchange email and password, and then click Verify.

How do I add Salesforce plugin to Outlook?

Installing the Salesforce Outlook Add-in (Mac)Find Salesforce in the add-in in the list and check the box in the Turn On column.Wait about 15 to 20 seconds and then open Microsoft Outlook.The Salesforce add-in should appear on your Outlook ribbon.

Is Salesforce Outlook integration free?

The Outlook email Salesforce integration is free. This option helps track customer actions and operating on Salesforce deals exactly in Outlook.

What is the difference between Salesforce for Outlook and Outlook integration?

The Outlook integration lets users work with Salesforce records and certain Salesforce features while in their Outlook email or calendar. This integration is meant to replace the Salesforce for Outlook side panel and even offers more features that Salesforce for Outlook does not.

How do I add Salesforce to Outlook 365?

Go to your Salesforce and log in. Select Setup from the drop-down menu. In the Fast Find Box, type Outlook and then select Outlook Integration and Sync. Then click on the Outlook Integration and Lightning Sync buttons to enable it.

Why is Outlook not connecting to the Exchange Server?

Cause: Items from an Exchange account are stored in the Outlook cache. If this cache becomes corrupted, it may cause synchronization problems with the Exchange server. Solution: Empty the cache in Outlook so that Outlook can download all the items from your Microsoft Exchange account again.

How do I use Microsoft Exchange with Outlook?

0:352:06Exchange online for Outlook for Windows - YouTubeYouTubeStart of suggested clipEnd of suggested clipOpen mail select show profiles. The mail screen will open select add name the profile somethingMoreOpen mail select show profiles. The mail screen will open select add name the profile something distinct such as ex0. And click ok.

How do I set up Salesforce Lightning for Outlook?

Step 1: Enable Outlook integration in Salesforce. ... Step 2: Configure your Outlook domains. ... Step 3: Add the Salesforce app to Outlook. ... Step 4: Log into Salesforce through the Outlook app. ... Step 5: Start using the Salesforce app in Outlook. ... Step 6: Turn on Enhanced Email. ... Step 7: Log an email conversation.More items...•

Does Salesforce work with Outlook?

The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications,while keeping Salesforce data up to date. The integration provides Salesforce data directly within Outlook, and the ability to log emailsand events to Salesforce records. Add Einstein Activity Capture to automate email and event logging and to sync contacts and calendarevents between Salesforce and Outlook. To learn more about other products available, see Salesforce Help.

Can Salesforce be integrated with Outlook?

The integration between Salesforce and Microsoft® Outlook® requires both server-side setup and ashort client-side setup procedure. Review the system requirements and ensure that your emailserver is set up to communicate with the integration. Turn on the integration and push the Salesforceadd-in to your Outlook users.

Why integrate Salesforce with Outlook?

For example, using Outlook, salespeople can send emails to communicate with potential clients, store client data, and make appointments.

Why is Salesforce installed in Outlook?

Installing Salesforce for Outlook will help salespeople access and manage Outlook data and Salesforce records in one single place. This makes it easier for them to create target email communications to prospects, which eventually drives more leads and sales. With Revenue Grid, companies can quickly connect Salesforce with Outlook and avoid all the hassles when using Salesforce for Outlook application.

How to install Salesforce on Google Chrome?

To install Salesforce for Gmail, all you need to do is add the Revenue Grid for Salesforce Extension to your Google Chrome. Sign in to Gmail and grant Revenue Grid permission to work with your Gmail and Google Calendar data. Then, authorize the Revenue Grid Chrome Extension to access your Salesforce data.

How to sync Salesforce with Office 365?

Then, open the Sidebar in Microsoft Outlook and log in to the Revenue Grid for Salesforce add-in. Follow the instructions as stated to connect Salesforce with Office 365 and choose which data you want to sync.

What email clients does Revenue Grid work with?

Revenue Grid allows you to connect Salesforce with the three most popular email clients: Office 365, Outlook, and Gmail.

When will Salesforce stop serving Outlook?

Salesforce for Outlook hasn’t supported new users since Winter 2019. The application will stop serving existing users starting in June 2021 and ending with full retirement in June 2023.

Does Salesforce sync with Outlook?

Another worthy note is that Salesforce Outlook Integration doesn’t sync some types of data, for example, opportunities, calls, and meetings. That means you still have to switch between Salesforce and Outlook to get that information.

How to install Salesforce on Outlook?

Click on beside Setup your User Name and Select My Settings. Search Outlook in quick find box and Select Salesforce for Outlook. Now Scroll down bottom of the page and Download Salesforce for Outlook using Download (Version) button. If Microsoft Outlook is Open, Close It. Now Install setup file on your computer.

How to sync Salesforce email with Outlook?

STEP 1. Open your Salesforce Org. Click on Setup. Search Outlook in quick find box and Select Outlook Integration and Sync. Then enable Outlook Integration and Lightning Sync button. Enable Use Enhanced Email with Outlook and Click Active and Notify Reps. Click on Edit button.

What is Outlook email?

Microsoft outlook, or simply Outlook, is a personal information manager from Microsoft, that allows users to send and receive email on their computer . It provides many functionalities to manage various types of personal data like calendar appointments and similar entries, tasks, contacts, notes, and events.

Is Salesforce integration with Outlook?

In the competitive time of businesses, sales representatives of any company spend their 50% of effort and time on minimal task like maintaining data, transferring data, data entry, in two different places and coming back to Salesforce for managing emails and inbox to gather and access all the respective information about leads, prospects, and opportunities. To increase productivity of Sales representatives, Salesforce integration with Outlook is the best solution for managing the sales more effectively.

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