Slaesforce FAQ

how to integrate shoretel with salesforce

by Erick Mann II Published 2 years ago Updated 2 years ago
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In the ShoreTel Sky Salesforce screen, click the Add button, which opens the Add ShoreTel Sky for Salesforce Users wizard displaying a list of all inactive users in the Select Users panel. Search for the desired user (s) and select the check box (es) next each desired user's name.

Activate and Add Service
  1. Navigate to Phone System > Add-on Features.
  2. In the Add-on Features screen that appears, click the Activate button next to ShoreTel Sky for Salesforce.

Full Answer

What is shareshoretel for Salesforce?

ShoreTel for Salesforce makes it one-click easy to call a lead, opportunity or customer.

How do I contact ShoreTel Sky?

shoretel.com and shoretelsky.com +1 (800) 425-9385 Toll Free +1 (408) 331-3300 Tel. +1 (408) 331-3333 Fax for ShoreTel +1 (646) 230-5000 Tel. +1 (646) 230-5001 Fax for ShoreTel Sky EMEA +800 408 33133 Freephone +44 (1628) 826300 Tel. ASIA PACIFIC +61 (0)2 9959 8000 Tel. Copyright © 2014 ShoreTel. All rights reserved.

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What is Shoretel UC?

ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.

What is Salesforce CRM?

Salesforce is the world’s leading CRM with over 100,000 business clients. Their trademark easy to use software consistently get better adoption rates, and more effective collaboration, mobilization, and revenue growth...

What is Tenfold CRM?

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce, allowing them to work together, and streamline the customer experience.

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