First, make sure you are logged in to your Marketing Cloud account in the top right of your screen. From Salesforce Help click Contact Support. Then click Create a Case. Select the topic you need help with between either product or billing questions.
Full Answer
How to contact Salesforce support?
Support for Additional Products
- Heroku and Commerce Cloud - Support for other Salesforce Products
- Salesforce Anywhere - How to Log a Support Case, Salesforce Anywhere (Quip)
- Slack - Support for Slack App
- Social Studio - Contact Social Studio customer support
What is Salesforce Premier success plan?
With the Premier success plan, the user will get:
- 24×7 phone support
- Developer support
- Expert coaching sessions
What are the pros and cons of Salesforce?
- Low risk: Low acquiring cost and low-risk management as an organization tool.
- Salesforce database helps in organizing and digitizing company sales records.
- Allows customization of profiles for individual customers, and gives quick access to individual records.
How do I implement Salesforce?
- It allows editing templates and controlling any changes made within a document.
- You can send signature requests to multiple individuals, adding their roles and request expiration dates.
- There are numerous features for adding initials. You can draw, type or capture them with a camera.
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How do I access Premier Salesforce support?
Salesforce Help (help.salesforce.com) is gives you access to our library of Help and Training resources, Premier features, and Salesforce Support.Log in to Salesforce Help.Select an Org (requires login)Contact Support (requires login)My Cases (requires login)Support Settings (requires login)Homepage.More items...
What is Premier success Salesforce?
Customer Premier Success Plans Premier Success Plans helps customers maximize their Salesforce investment. Premier customers get exclusive access to Salesforce certified experts, success programs, and enhanced support and training to ensure their success with Salesforce.
What is a developer support case?
Notes: Developer Support is provided to Customers' Designated Contacts responsible for developing, troubleshooting, and deploying code within Customer's organization.
What does Salesforce support do?
Salesforce support and evolution services cover 24/7 system monitoring, user help desk, functionality upgrade, etc. As a Salesforce partner, ScienceSoft provides entire administration and development support of Salesforce solutions to ensure their stable performance and quick enhancement when needed.
How do I log a support case in Salesforce?
Here are the new steps:Log in to Salesforce Help.Click Contact Support.Click Create a Case on the "Create a Case" tile.Select an "Inquiry Type" from the options available to you: ... Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.
Is Salesforce a premium?
Salesforce is a CRM platform that I have a lot of experience with. I find it's a strong solution for many companies, but not for every company. It comes with a price premium that should be considered in the context of measurable value and ROI.
How do I contact Salesforce support?
(800) 667-6389Salesforce / Customer service
What is developer support plan?
The Developer Support plan offers resources for customers testing or doing early development on Amazon Web Services , as well as any customers who: Want access to guidance and technical support.
What is signature support salesforce?
Signature Support, a feature of the Signature Success Plan, is your on-call SWAT team that keeps your system online. With Signature Support, you get a designated team of experts that knows your Salesforce setup and proactively monitors your system for possible disruptions.
Why you need a Salesforce partner?
A good Salesforce partner provides system training and ongoing support, making the system more user-friendly. If we can show your employees how to use the system, reducing the time they have to spend figuring it out for themselves, they'll be more likely to jump right in.
What is Admin Assist Salesforce?
Admin Assist delivers an unlimited number of tasks to help you maintain and update your Salesforce solution. Admin Assist is intended to supplement your Admin resources by providing routine, task-based services. For a complete list of services, please review Admin Assist: Task List.
What is Sfdc in Salesforce?
SFDC:- SFDC stands for Salesforce.com. It is a distributed computing and social venture software-as-a-service (SaaS) supplier situated in San Francisco. It was established in March 1999, to a limited extent by previous Oracle executive Marc Benioff. is the most popular cloud-based CRM today.
Create and Manage Support Cases Online via Salesforce Help
For full steps and details to create and manage Support Cases online through Salesforce Help, see our “ Submit or update a Case with Salesforce Support ” article.
Japan
Japan Support is available in Japanese language only. For English Support call the APAC Support number +65 6302 5700.
How to contact Salesforce?
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.
Does the Premier Success Plan include implementation?
For clarity, the Premier Success Plan does not include implementation of the services. The Premier Success Plan is for ongoing support and administration of the services after the services have been implemented.
Contacts
When utilizing Salesforce’s own Premier Success and Success+ plans, your company is granted access to designated Salesforce professionals who work with both your team and Salesforce. The professionals handle inquiries with support, cases, and troubleshooting.
Salesforce Education & Training
Salesforce’s Success and Success+ plans both come with an online education knowledge base with plenty of information on Salesforce for your team. Additionally, the platform also provides extensive and free training materials for customers to aid in training and Salesforce certification.