Slaesforce FAQ

how to lock a case in salesforce

by Shana Schneider Published 2 years ago Updated 2 years ago
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Create a field checkbox LockCase Create a workflow that runs when case is edited or created with rule criteria set as IsChanged (Status) Update the Lockcase field with either true or false Write a validation rule AND (isClosed,LockCase =TRUE) let us know if you have any question.

Using Record Type & Page Layouts: Create two different record types say “Open” & “Locked” and change the record type of the record using workflow field update or trigger. And then create a separate page layout for the “Locked” record type with all fields marked as 'Read-Only'.Nov 10, 2020

Full Answer

How to lock a record in Salesforce?

Another method to lock a record is utilizing the Approval Process. The locking includes maybe a standard highlight given by Salesforce and the whole record will be locked. Well, the complete reason for the Approval Process isn’t around locking, it is almost how records are affirmed in Salesforce.

What happens when a Salesforce sobject is locked?

Salesforce first locks the record so nobody else can refresh it until the lock is delivered. At the point when a sObject record is locked, no other customer or client is permitted to make refreshes either through code or the Salesforce UI. the locked records won't be changed by another customer during the lock time frame.

How do I create a case in Salesforce?

Fill in the required Case fields. Add any Case Collaborators to allow people to follow Case progress. Click Create Case. Grant Login Access to support by following the appropriate steps for your environment. Include the name and URLs for affected records and objects (such as Contacts, Reports, sections, workflows, etc.).

What is the locking in Salesforce approval process?

The locking includes maybe a standard highlight given by Salesforce and the whole record will be locked. Well, the complete reason for the Approval Process isn’t around locking, it is almost how records are affirmed in Salesforce.

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How do you lock and unlock a record in Salesforce?

go to Setup | Search Automation Settings in the Quick Find box | click on Automation Settings. Then, select Enable record locking and unlocking in Apex.

What is locking in Salesforce?

So when someone “asks” Salesforce to update a record, Salesforce first locks the record so no one else can update it until the lock is released. If someone tries to (asks for an) update the record while it's locked, Salesforce will try up to 10 times to obtain a record lock, before giving up, and throwing an error.

How do I lock an opportunity in Salesforce?

Simple, you just need to setup an Approval Process for an object and set the criteria for the record to enter the approval process (In our example, the criteria is Opportunity stage is 'Negotiation'). Once you set the initial criteria, the Initial Submission Action will include Record Lock. That's it.

How do I lock a report in Salesforce?

Lock Filter in ReportsOpen your desired report in Lightning Experience.Click Edit.From the options on the left, click Filters.Click to Edit the Filter Logic.Click on the locked checkbox.Click Apply.

How do I lock a record in Salesforce SOQL?

To lock records, simply use the FOR UPDATE keywords in your SOQL statements. You do not have to manually commit the records so if your Apex script finishes successfully the changes are automatically committed to the database and the locks are released.

What is granular locking in Salesforce?

By default, the Lightning Platform platform locks the entire group membership table to protect data integrity when Salesforce makes changes to roles and groups. This locking makes it impossible to process group changes in multiple threads to increase throughput on updates.

Who can edit locked records in Salesforce?

Administrators OR... Lets the assigned approver and admins edit the record. Even when a campaign is locked for approval, users can add campaign members to it.

How do you make a field non editable in Salesforce?

How to make field non-editable in Salesforce?Go to the page layout.Click the Field Properties in the page layout.Make it Read-Only.

How do I stop a record lock error in Salesforce?

The more detail records you have, the more likely that these will be edited by users, causing the parent record to be locked....To prevent this, you can do either of the following:Reduce the batch size.Process the records in Serial mode instead of parallel, that way one batch is processed at a time.More items...

Can you lock report filters in Salesforce?

Lock Filters on the Run Page Click Reports, then find your Cases by Status report and click Edit. To open the Filters pane, click Filters. Click the filter Industry equals Energy and select Locked. Click Apply.

What is cross filter in Salesforce?

Use a cross filter to fine-tune your results by including or excluding records from related objects and their fields, without having to write formulas or code. You can apply cross filters by themselves, or in combination with field filters.

What is a matrix report in Salesforce?

Matrix reports are used when two different types of data need to be summarized alongside each other. They're used to check how one data dimension behaves against another one. Matrix reports allows users to group unrelated records by rows and columns.

1. Apex – Lock () and Unlock ()

New Lock() and Unlock() strategies in the System. Approval namespace, lock records by going in record IDs or sObjects. Beforehand, you could set endorsement measure lock and Unlock just through the Salesforce UI.

2. Validation Rule

By using functions PRIORVALUE () and ISCHANGED () to detect any changes happening in record. client will get an error when saving a record. Block the entire record or data, we need to add all the ISCHANGED conditions for all the fields in the validation rule.

3. Using Record Ownership

Alter the proprietor of the record utilizing workflow field upgrade or trigger and make beyond any doubt that the OWD (Association Wide Default) and sharing rules are set up accurately to anticipate upgrades or erases.

4. Approval Process

Another method to lock a record is utilizing the Approval Process. The locking includes maybe a standard highlight given by Salesforce and the whole record will be locked. Well, the complete reason for the Approval Process isn’t around locking, it is almost how records are affirmed in Salesforce.

What happens when you freeze a user?

Once the user is frozen, the Freeze label changes to Unfreeze. This has to be done user by user and can be a good way to proceed if you have just a few users. I’d also recommend that you create 2 users listviews before proceeding: One Listview with the users you need to freeze and who are not frozen yet.

Can you access Salesforce on a SaaS platform?

As part of maintenance operations or release deployments, you could require to prevent all users – or a subset of users – connecting to a Salesforce organization, for a limited period of time. While you could try to find the OFF button in the settings, Salesforce is a SaaS platform and there is no way you can access the application layer ...

Can you freeze more than one Salesforce object?

Note that, depending on the criterias you want to use to filter the users you want to freeze, it can require to extract more than one Salesforce object and combining them using MS Excel for instance, before being able to generate the final file to load.

Option B - Validation Rule - Data Level Security

You could also create a Validation Rule that is fired if any field is Changed (including if they attempt to change your Status == Sent field to dodge the VR), and inform them that they cannot make any changes since the Quote has already been sent.

Option C - Apex - Data Level Security

Option C is to code some custom apex validation rules, but I recommend avoiding this where possible - Validation Rules are easier to maintain by standard Administrators than a custom apex VR would be. However you could also go the Apex route if Option A and B don't fit the needs of your business.

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Apex – Lock

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New Lock() and Unlock() strategies in the System. Approval namespace, lock records by going in record IDs or sObjects. Beforehand, you could set endorsement measure lock and Unlock just through the Salesforce UI. To empower this element, from Setup, then enter Process Automation Settings in the Quick Find box, at that …
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Validation Rule

  • By using functions PRIORVALUE() and ISCHANGED() to detect any changes happening in record. client will get an error when saving a record. Block the entire record or data, we need to add all the ISCHANGED conditions for all the fields in the validation rule. In this way, evenSystem Administrator won’t be able to edit the record, able to indicate for which Profiles this validation r…
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Using Record Ownership

  • Alter the proprietor of the record utilizing workflow field upgrade or trigger and make beyond any doubt that the OWD (Association Wide Default) and sharing rules are set up accurately to anticipate upgrades or erases. Once more this may not be an alternative for you in case you can’t alter the record proprietorsbecause it may have other impacts (e.g. reporting) Check out anothe…
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Approval Process

  • Another method to lock a record is utilizing the Approval Process. The locking includes maybe a standard highlight given by Salesforce and the whole record will be locked. Well, the complete reason for the Approval Process isn’t around locking, it is almost how records are affirmed in Salesforce. An approval processspecifies each step of endorsemen...
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