Slaesforce FAQ

how to log a bug with salesforc

by Dr. Raphael Toy Published 2 years ago Updated 2 years ago
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On the Salesforce window, search for ‘Debug Logs’ in the search box and select Debug Logs. To set the Debug Log, click on ‘New’. Select the user, start date and expiration date (future date) to set up Debug Log. View Salesforce Debug Logs Let’s see how to view your Salesforce debug logs:

Full Answer

What is Salesforce debug logs?

Salesforce debug logs manages the track of events (transactions) that happens in the Salesforce organization. It contains information about all the transactions that are happening on the Salesforce and keeps track of time, the status of transactions, etc. Salesforce debug logs generates when a user uses Trace Flag.

What is the best logging solution for Salesforce?

Nebula Logger was born. Since then, we’ve put countless hours into the project in an attempt to make it the most robust logging solution for Salesforce. It’s designed for any Salesforce professional (admin, developer, architect, etc.) either implementing or supporting a Salesforce org, and it provides a huge set of features.

What does the Debug log record?

The debug log can record the database operations, system processes, and errors, that might occur when a transaction gets executed, or a unit test is run. Debug logs contain certain key information, which is listed below:

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How do I report a bug in Salesforce?

In the top right of your Salesforce org there is a Help (Help & Training) link. In the pop-up there is a My Cases tab. There you can submit a new Case with type bug.

How do you log a bug?

How to report a bugMake sure you are using the latest versions of the tools. ... Open a bug report from Android Studio by selecting Help > Submit Feedback. ... Describe the exact steps to reproduce. ... Describe what you expected to happen, and what you instead observed.Pick a descriptive summary for the bug.More items...•

How do I check a bug report?

Capture a bug report from a deviceBe sure you have Developer Options enabled.In Developer options, tap Take bug report.Select the type of bug report you want and tap Report. After a moment you get a notification that the bug report is ready (see figure 2).To share the bug report, tap the notification.

How do I report a bug to a team?

This applies to all Teams clients, including desktop, mobile, and web. Once you have your screenshot, visit the UTD Teams Report a Problem form at https://utd.link/teamsproblem. A member of our Microsoft 365 support team will be in touch with you soon to collect additional information and troubleshoot as necessary.

How do I send a bug report?

Create a bug reportOn your Android device, go to Settings.Select Developer options. ... Ensure the Developer options slider is On.Tap Take bug report, (on some devices, you may see Bug report). ... If prompted, select Full report ▸ Report.

How do I report a bug in software?

How to Write a Good Bug Report? Tips and Tricks#1) Bug Number/id.#2) Bug Title.#3) Priority.#4) Platform/Environment.#5) Description.#6) Steps to Reproduce.#7) Expected and Actual Result.#8) Screenshot.

How do you log a defect in software testing?

Step 1: Define the defect. The first step is to define the defect by writing a summary in the defect title and providing a general description of the problem. ... Step 2: Research the root cause. ... Step 3: Add supporting documentation. ... Step 4: Format your report for high readability.

What is bug report shortcut?

This article will show you how to use the built-in bug report shortcut feature on Android devices in order to get log irrespective of build modes(debug/release) when an app is crashed on the device. This is useful for sending logs to an app developer so they can work out reasons for crashes etc.

What are bug reports?

Android bug report The purpose is to get information such as “device logs, stack traces, and other diagnostic information to help you find and fix bugs in your app.” With this function, you can capture bugs directly from devices, emulators, or adb's.

How do I make a bug tracker?

Set up the application.Create the module.Display the projects and bugs.Create an AreaRegistration class.Create the project and bug controllers.Create the bug and the project views.Create the bug tracker layout.Add the ProjectMaster view to the navigation.More items...

How do you write a bug report in Excel?

Bug Summary Report TemplateDefect ID: Enter a unique number for the bug for tracking purposes.Module Name: Enter the name of the module in which the bug was discovered.Release Version: Enter the version of the software in which the bug was detected.Summary: Provide a high-level summary of the bug.More items...•

How do I submit a bug to Microsoft?

MicrosoftOpen the Windows 10 Feedback Hub from the Start menu or by typing “Feedback Hub” into the search field on your desktop's taskbar.Click “Report a Bug” and follow the instructions to send in your issue.

How to set up debug log in Salesforce?

To set the Debug Log, click on ‘New’. Select the user, start date and expiration date (future date) to set up Debug Log.

What is Salesforce debug log?

Salesforce is a widely used CRM tool. It provides one integrated platform for sales, marketing, services and commerce. The Salesforce debug logs can help you to keep track of time, the status of transactions, etc. In this blog, you will learn about Salesforce debug logs, how to create it and how to use it to track issues.

How long are debug logs retained?

System debug logs are retained for 24 hours. Monitoring debug logs are retained for seven days. If you are generating more than 1000 MB of logs files in 15 minutes window, Trace flags will be disabled automatically. You will receive an email with the information so that you can analyze and re-enable it.

What is a log level?

Log Levels are useful to determine the type of information logged when the workflow kicks in. Different log levels will help you to understand the process, status of the job, any internal information about code execution, etc. Below are the log levels listed from the lowest to the highest level.

Is Hevo a reliable ETL solution?

Hevo is a consistent and reliable solution for your ETL process. You can enrich your data and transform it into analysis-ready without writing any code. You can also leverage the extensive logging capabilities of Hevo to understand how your pipeline behaves. Let’s discuss some unbeatable features of Hevo:

Debug Logs in Salesforce

Debug logs in Salesforce are the best source of information to uncover what is actually taking place on the platform. These are the best option to track back events that might have happened in the Org. Specifically, if we are doing root cause analysis for a particular problem, we can trace out the root cause from the debug logs.

Use cases of debug logs

Debug logs can be used by the developers for tracing any errors that might have occurred on the application. For example, the application is not stable or it is impacting the performance of the other components, or it might stop responding after a certain user input because exceptions are not defined.

Limitations of the Debug Log

Debug logs are undoubtedly helpful for monitoring the platform, but it has certain limitations as well.

Setting Up the debug logging

Debug logging can be activated for Apex classes & triggers and normal users. For this, trace flags need to be configured along with the debug levels, in the Developer Console. Each trace flag will contain the following:

Debug Log Details

Analyzing the debug log is an art, and might need prior experience as a developer or administrator. However, if you are aware of the components of the debug logs, at least you will be aware, where to look for what. The components of the debug log are mentioned below:

Key business problem

While I was doing some testing in my sandbox, I encountered an error that I had never seen before. Uh-oh! The feature I was using was custom built by someone who is now long gone. However, it was working just fine in production! At first, I couldn’t tell if it was a “code” problem or an “environment” problem. How would I even figure that out?

Background

My nonprofit organization intervenes in the prison industrial complex by connecting college student volunteers with people who are incarcerated to provide 1:1 or small group tutoring opportunities.

How I solved it

I used the debug log to compare what happens when I load our Scheduling Form, which is a Force.com site that displays volunteer slots and data for determining schedule preferences. This helped me (1) understand what the code does every step of the way and (2) find the problem!

1. Zoom in on the problem

Our Scheduling Form is custom built using Salesforce Sites.

2. Establish parameters for debug log in your sandbox

If you’ve never heard of the debug log, you’re in good company! Neither had I until Jess took me aside for a tutorial. And I had never actually USED one until I started to solve this problem.

3. Rinse and repeat in production

Now that you set up the user trace flag in your sandbox environment, do the same in production!

4. Double, double, toil and trouble!

Now that I have the trace flags set up in the sandbox and production, I need to log in as the “traced user” and follow the same steps in both environments. That way, when I look at the debug logs, I can easily tell why the feature works in production but doesn’t work in the sandbox.

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