Only group owners, group managers, and users with the “Modify All Data” permission can post and delete group announcements. On the group page, click Announcement in the publisher. Enter your announcement.
How to enable community in Salesforce?
To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities. See the below screen for reference.
How can I promote my company in the Salesforce community?
Create a monthly or quarterly “newsletter”: Provide updates on the Admin team, seasonal releases from Salesforce, or maybe some FAQ’s about your specific business processes in Salesforce. This is also a great place to add any highlights from Dreamforce or your local user group meetings.
How to add members to your Salesforce community?
To add members to your Salesforce communities go to Setup -> Build -> customize -> Community -> manage community -> and edit your community and click on Members and add profiles or permission sets you want give access to community. See the below screen for reference.
Do You Know Your Salesforce admin communication style?
As a Salesforce Admin, knowing your own communication style is critically important, as you are the bridge between the users and the technology. Do you prefer verbal in-person training? Do you get too verbose in emails? (Guilty!) Or maybe you prefer emails because you get nervous in person.
How to enable community in Salesforce?
To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities.
What is Salesforce community?
Salesforce Communities are very useful for employees, customers and partners to connect in one place. We can create and customize communities according to our requirement. Communities was released in summer’ 13 release. You can collaborate and communicate with people outside of your company who are key to business.
Posting Announcements in Salesforce Chatter Groups
This is the second email were we will be highlighting Salesforce features that will launch with Spring ’14. If you missed our first email you can view it here. But to keep our promise of sending you an email highlighting some upcoming features we thought you might enjoy the new announcements feature in Chatter.
Highlight important announcements in Chatter
The life of a Chatter wall is about 3 hours. So if you post an important announcement at 7am it may not be seen by many of your colleagues unless they search for it. In Spring ’14 you will have the ability to post announcements in Chatter. We feel that this will help in the overall adoption of Chatter because email was always the safe fallback.
Cesar Castro
As customer communities continue to evolve, companies are embracing the benefits they can bring beyond peer-to-peer support forums, such as product ideas and brand advocacy. When establishing a community as part of your digital customer service, it’s a given that you’ll hire staff dedicated to the day-to-day management. But don’t stop there.
1. Identify the key internal roles important to your community
Encourage your employees to swoop in from any department and take on specialized roles in the customer community. These range from customer support to feedback and more.
2. Create a training or enablement plan
Because you’re engaging the customers in a public, social environment, your words are your biggest strength, and it’s not the same as emailing or talking one-on-one. Written communication with customers in an online community calls for a specific tone and style, especially when discussions are visible to the public and can be found in the future.
3. Line up executive sponsorship
Executive commitment is critical for the long-term success of your community. When executives step in, they signal to employees that the community is a worthy and important venture.
4. Make it fun to join
To rally employees and recognize their contributions, take a page from gaming and apps by making the experience rewarding.
