how to post announcements to community salesforce

How do you add an announcement in Salesforce?

On the group page, click Announcement in the publisher. Enter your announcement. The character limit is 5,000, and you can include links or mention users and groups. Because of space constraints, approximately 137 characters of the announcement appears on the group page.

How do I post to a chatter group in Salesforce?

Enter a name for this action. This text appears on the canvas and helps you differentiate this action from others in your process. ... In the Post to field, select Chatter Group.For Group , search for the Chatter group whose feed you want to post to.Fill out the message that you want to post. ... Save the action.

How do I send an email to a chatter group in Salesforce?

Use the email address associated with your Salesforce user account.To launch a blank email to the group using your local email client, go to the group detail page, and click Post by email below the group description.Enter your message in the email body, including attachments if needed, and send the email.

How do you mention a public group in chatter?

When you write a post, enter @ followed by the first few letters of the person or group name.Select the person or group from the list of matches. The list includes all matches for. People, typically users you interact with the most. Chatter Public groups. ... To post your update, click Share.

Who proofreads announcements in Salesforce?

All of your announcements should be proofread by a few people: yourself, a power user, and someone who is the opposite of a power user, or maybe the person who requested the change. These people will help you fine tune your own communication style over time, which will, in turn, help your end users get the most out of Salesforce.

What is help bubble in Salesforce?

Help Bubbles are one of the most neglected features of Salesforce. But they have a pretty small character limit, and you might want to put some examples for your users. Setting a default value in your text fields can clearly show to your users what type of data you expect to see, and when it needs to be filled out.

Posting Announcements in Salesforce Chatter Groups

This is the second email were we will be highlighting Salesforce features that will launch with Spring ’14. If you missed our first email you can view it here. But to keep our promise of sending you an email highlighting some upcoming features we thought you might enjoy the new announcements feature in Chatter.

Highlight important announcements in Chatter

The life of a Chatter wall is about 3 hours. So if you post an important announcement at 7am it may not be seen by many of your colleagues unless they search for it. In Spring ’14 you will have the ability to post announcements in Chatter. We feel that this will help in the overall adoption of Chatter because email was always the safe fallback.

Cesar Castro

As customer communities continue to evolve, companies are embracing the benefits they can bring beyond peer-to-peer support forums, such as product ideas and brand advocacy. When establishing a community as part of your digital customer service, it’s a given that you’ll hire staff dedicated to the day-to-day management. But don’t stop there.

1. Identify the key internal roles important to your community

Encourage your employees to swoop in from any department and take on specialized roles in the customer community. These range from customer support to feedback and more.

2. Create a training or enablement plan

Because you’re engaging the customers in a public, social environment, your words are your biggest strength, and it’s not the same as emailing or talking one-on-one. Written communication with customers in an online community calls for a specific tone and style, especially when discussions are visible to the public and can be found in the future.

3. Line up executive sponsorship

Executive commitment is critical for the long-term success of your community. When executives step in, they signal to employees that the community is a worthy and important venture.

4. Make it fun to join

To rally employees and recognize their contributions, take a page from gaming and apps by making the experience rewarding.

How to post a question in Lightning Experience?

Enter your question and details, then press Ctrl+Enter (Windows and macOS) or command+Enter (macOS only).

What happens if someone posts to your profile and your post disappears?

If you post to someone’s profile and your post disappears, remember All Updates. If the filter Posts by This User is selected, a friendly post from you is filtered out. Simply change the filter to All Updates, and you’re back in business.

Why is it important to post a question?

The question publisher boosts the visibility of your question by giving it a distinct, bold format. You can post just the question, or you can add details to it. Only your question is bold.

How to open chatter in a group?

In a private group, the poll’s available to members of the group. In a public group, anyone can take the poll. To open the Chatter page, click the Chatter tab. If the Chatter tab isn’t visible, from the App Launcher ( ), search for and select Chatter. In the publisher, click the Poll tab.

Browse and Post Ideas on the IdeaExchange

Jose is excited to see if anyone else has the same idea about finding a way to immediately celebrate closing a successful opportunity in Salesforce. Taking Linda’s advice, he visits the IdeaExchange by navigating to ideas.salesforce.com.

Post a Well-Crafted Idea

You’ve thought of a great idea and now it’s time to share it with others. To excite the community and attract the attention of Salesforce product managers, it’s important to post a well-crafted idea.

Support an Idea by Upvoting

Using the IdeaExchange, you can explore ideas by category or browse trending or popular ideas across categories from the homepage.

Enrich an Idea with a Comment

As you’ve learned, one of the benefits of crowdsourcing is the popcorn effect where one idea sparks another. By commenting on an idea, you can:

Quiz

1 How can the following idea description be improved? When I log in to Service Cloud, I want the background color to turn red when there are too many open cases.