Slaesforce FAQ

how to prevent duplicate cases in salesforce

by Emmanuelle Treutel PhD Published 2 years ago Updated 2 years ago
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You could buy an app to prevent dupes, and depending on the size of your org, you might need to find a de-duplicate service for your existing records. The good news is that Salesforce allows you to create your own Duplicate Rules, so you shouldn’t need to spend extra to prevent duplicates going forward. Let’s start with Accounts.

Block sales reps from creating duplicate leads. In the Standard Lead Duplicate Rule, select Block instead of Allow. With the Standard Lead Duplicate Rule set to block duplicates, a rep can click to view duplicates of leads but can't save a new lead.

Full Answer

Why is it important to avoid duplicates in Salesforce?

Creating an environment free of duplicates keeps your sales teams on their A-game, and sales management informed on the quality of their data. Use these resources to learn more about matching rules and duplicate rules.

How do you find duplicates in Salesforce?

Find duplicates across your org by running duplicate jobs. Use reports to share job results with others, and use duplicate record sets to merge the duplicates. Use information about completed jobs to track your progress in reducing duplicate records. Salesforce finds and handles duplicates using a combination of matching rules and duplicate rules.

How can I prevent my sales team from creating duplicate accounts?

Give your sales team the tools they need for maintaining great relationships with customers, and keep your leads, accounts, and contacts clutter free. By activating duplicate rules and the Potential Duplicates component, you can control whether and when sales reps can create duplicate accounts, contacts, and leads.

How do I use matching rules to prevent duplicates?

Before an active matching rule can do anything, you pair it with a duplicate rule. You can include up to three matching rules in each duplicate rule, with one matching rule per object. Maria wants to prevent sales teams from creating duplicates when the Mailing Street field includes variants, such as SW Barnes Ave and Southwest Barnes Avenue.

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How do you prevent duplicate cases?

If the Case is already created with the Email Id....Steps to Prevent Cases DuplicatesClick on "General → Duplication Rules" from the left navigation panel.Enable the toggle to define the criteria.Set the option either to Prevent Duplication automatically or Warn and Flag Duplication for review.

How do I manage duplicate cases in Salesforce?

To manage duplicates that aren't surfaced by a duplicate rule, create a duplicate record set. – On a duplicate record set list view, click New. – Specify a duplicate rule (in the Duplicate Rule field) or a duplicate job (in the Parent field). – In Lightning Experience, in the Related tab, click New.

How do I avoid duplicates in a Salesforce report?

In the Matching Rules section, select the object to compare the records. Then select the matching rule that identifies the duplicates (set up in step 1). Select the field mapping for each matching rule, if needed. These steps will prevent users from entering duplicate data.

How do I bypass duplicates in Salesforce?

For a duplicate rule, when the Alert option is enabled, bypass alerts and save duplicate records by setting this property to true . Prevent duplicate records from being saved by setting this property to false .

How Salesforce detect duplicates?

Salesforce finds and handles duplicates using a combination of matching rules and duplicate rules. Duplicate rules and duplicate jobs specify matching rules that determine how duplicates are identified. Duplicate sets and reports list the duplicates found.

How do you find duplicate cases in Salesforce?

With our app Duplicate Check you easily create a scenario for the 'case' object which identifies a case as duplicate when 'owner'/'creator', 'account' and 'day opened' are similar across cases. Our support will gladly help you setup such a scenario if you run into issues.

Can we remove duplicates in Salesforce reports?

You can't remove the duplicates in the report; the report builder doesn't do distinct so I'd recommend Excel.

Why are there duplicates in my Salesforce report?

Required Editions and User Permissions. A duplicate records report can include the following records. Duplicates created when a rule alerts a user to a possible duplicate, but the user creates the duplicate anyway. (To generate this report, select the Report option in a duplicate rule.)

How do you prevent duplicate records in Salesforce Apex?

Preventing duplicate records in Salesforce based on a single field can be achieved using a Set that can store the values of that specific field from all existing records and compare it with the list of new records that are going to be inserted.

How do I debug a duplicate rule in Salesforce?

0:364:05Troubleshoot Duplicate Rules not Firing | Salesforce Platform - YouTubeYouTubeStart of suggested clipEnd of suggested clipTo navigate to your rules go to setup. Then search duplicate in the quick search box and click onMoreTo navigate to your rules go to setup. Then search duplicate in the quick search box and click on duplicate rules in a brand new org Salesforce's. Standard duplicate rules for accounts contacts.

Why is my duplicate rule not working in Salesforce?

Your duplicate rule is not working because you have blocked the Action On Create and Action On Edit. First, you have to choose to allow from the picklist then check the alert checkboxes shown in below image.

How to create duplicate rules?

Just like a matching rule you can create a duplicate rule first by defining a name and description (optional) after you choose the object the rule is for. Next you can set the record level security. When it’s enforced it will only consider records the current user has visibility to for potential matches.

Why is data important in Salesforce?

Your data is one of the most important aspects to making your Salesforce implementation successful. When data is structured incorrectly, not complete, or simply not visible to the right people, your adoption and usability of the platform decreases dramatically. One of the common issues every customer experiences is duplicate data.

Can you manually merge duplicate records in Salesforce?

You can manually review and manually merge duplicate records in Salesforce. This is viable if you’re overall data set is pretty small. For most companies , this is simply not feasible.

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