1: Write a Trigger before insert for the case , here you check if the subject has key words like automatic reply or OOR and if found then do not create a case for such emails. This will avoid any new cases being created after the 1st one, no email will be sent back to the sender as no new case was created and this will stop the loop.
Full Answer
How does Salesforce detect email looping?
Salesforce has set measures to detect an email loop from an external email system. This is set in place to prevent a continual loop that could cause a large amount of erroneous inbound messages into a Salesforce.com organization. The 'Email to Case' looping algorithm looks at Subject, Sender, and Body to detect looping.
How do I send an email to a case in Salesforce?
Just send us an email [email protected] ”. When you set up Email-to-case, you can take those emails and turn them automatically to Case records in Salesforce, send auto-replies, distribute them to your support team, and take other automated actions.
What is the 'email to case' looping algorithm?
This is set in place to prevent a continual loop that could cause a large amount of erroneous inbound messages into a Salesforce.com organization. The 'Email to Case' looping algorithm looks at Subject, Sender, and Body to detect looping.
Why is the 'email to case' process stuck in an endless loop?
If a customer has the 'Email To Case ' process setup with an auto-response rule they may run into instances where the system gets into an endless loop. If the return email address for the Case submitter is an email account that does not accept incoming emails causing a bounce back, this loop will occur.
How do I stop my email from looping?
To avoid message loops, you can add appropriate tags to allow the system to recognize the message and stop the loop running. This can also be done manually if someone has access to the box.
How do I stop mail to case in Salesforce?
Email notifications assign a task to the case owner to respond to the new email. Responding to the email closes the task. To disable email notifications at any time, deselect this setting.
How do I stop spam emails in case Salesforce?
Email to Case SpamClick on Setup | Create | Workflows & Approvals | Workflow Rules.Click on New Rule.Select Case as the Workflow Object.Name your Rule and give it a description.Evaluation Criteria should be set as created.More items...•
What is email loop Salesforce?
Salesforce has set measures to detect an email loop from an external email system. This is set in place to prevent a continual loop that could cause a large amount of erroneous inbound messages into a Salesforce.com organization.
What is the difference between email to case and on demand email to case?
On Demand Email-to-Case automatically converts emails to cases, without you having to download and install an agent behind your network's firewall. Simply Configure your email system to forward case submissions to the email services address provided to you by Salesforce.
How is email to case configured in Salesforce?
From Setup, enter Email-to-Case in the Quick Find box, then select Email-to-Case. Click Edit. Select Enable Email-to-Case, and click Save. Select Enable On-Demand Service and click Save.
How do I filter emails in Salesforce?
From Setup, in the Quick Find box, enter Email Domain Filters , and then select Email Domain Filters. Select Create Email Domain Filter. Configure these settings. Restricts the email relay to send emails based on the listed sender domains.
Why do Salesforce emails go to spam?
Emails sent from Salesforce are classified as spoofing or SPAM messages because Salesforce's email server is used to send messages to your domain address. Classification may be based on the outbound email settings as well as strength of the recipient's spam email settings.
Can you block emails in Salesforce?
You can block chats from troublesome customers right from the Salesforce console. For example, if a customer is using abusive language or sending spam messages, you can block that user from starting a new chat.
What is email-to-case functionality in Salesforce?
Email-to-Case's on-demand service keeps email traffic outside your network's firewall and refuses emails larger than 25 MB. You can specify how Salesforce handles incoming emails that come from unauthorized senders or exceed your org's daily processing limits. A simple guided flow walks you through setup.
What are the capabilities of email-to-case?
Email-to-case is an out of the box Salesforce feature that allows your end customers to send an email to an alias, then have that email turned it to a support case, send auto-replies, distribute them to your support team, and take other automated actions.
Is email-to-case available in Sales Cloud?
This capability is available in Sales and Service Cloud. Either one you are licensed with, you will be able to take advantage of Email-to-Case. Email-to-Case is simple for most Users to comprehend. Email-to-Case helps your company efficiently resolve and correspond with customer inquiries via email.
How does case sorting work?
Case sorting works on a set of rules you build and will sort in the order you provide. So, it helps to think of your most important cases first, and then sort in that order.
Can you send an email to a Salesforce alias?
When a customer sends an email to your support alias, they are likely going to expect a reply. You might even be required to provide one, depending on how your SLAs are worded. Salesforce has a section in the Support Settings where you can add an email template for all auto-replies to cases.
