Log in to your Salesforce Org and click on the question mark “❓” in the upper right-hand corner of the page; Click “ Get Suppor t”; Click “ Contact Support”;
Full Answer
How do I submit a technical support case in Salesforce?
Every Salesforce.org customer has access to a Standard Success plan. To submit a technical support case, go to the Help and Training portal and click the “Contact Support” link located on the upper right hand side of the home page. Then click the “Open a Case” button.
How do I get help from Salesforce support?
From Salesforce Help click Contact Support. Then click Create a Case. Select the topic you need help with between either product or billing questions. Fill out your case details including all required fields. Click Create Case. To help expedite and improve your support experience, include: A brief summary of the problem.
How long does it take to get technical support from Salesforce?
If those articles don’t answer your question, and you still need to submit the case, click “Submit” and salesforce.com technical support will respond via email within 2 business days. Once you submit a case through the Help and Training portal, salesforce.com uses what they call skills-based routing to ensure cases go to the right experts.
How do I contact Salesforce Marketing Cloud support?
First, make sure you are logged in to your Marketing Cloud account in the top right of your screen. From Salesforce Help click Contact Support. Then click Create a Case. Select the topic you need help with between either product or billing questions. Fill out your case details including all required fields.
How do I create a support case in Salesforce?
Create a CaseLog in to Salesforce Help.Click Contact Support.Click Create a Case on the "Create a Case" tile.Select an "Inquiry Type" from the options available to you: ... Fill in the required Case fields.Add any Case Collaborators to allow people to follow Case progress.Click Create Case.
How do I raise a support request in Salesforce?
Required EditionsLog in to Salesforce, then go to the Help and Training page.At the bottom of the page, click Contact Support.Click Create a Case.Select your support topic, category, and issue. ... See if there's an existing topic that relates to your issue.More items...
What is Salesforce support?
(800) 667-6389Salesforce / Customer service
What is a production organization in Salesforce?
Production org – Sometimes referred to as “production” or “prod”, these orgs Keep your business alive. This is where your employees create pipeline, close deals, and support your customers.
What is case management in Salesforce?
As described in Service Cloud Introduction session, Salesforce Case Management allows us to record, track and solve customer issues by sales, service and support. It includes the ability to create cases either from an email (email to case), from a web form (web to case), or manually.
How do I use administrative assist in Salesforce?
Log an Admin Assist requestLog in to Salesforce, in the top right, click the "?" (Help & Training) Icon | Get Support.Click the Contact Support tab.Click Create a Case.Click Product or Technical Support.On the case creation page, select Product Admin Assist.Select the Topic that matches your case request.More items...
How do I chat with Salesforce support?
Start an Online Chat with SupportLog in to Salesforce Help.Click Contact Support.Click Live Chat.
What is signature support Salesforce?
Signature Support, a feature of the Signature Success Plan, is your on-call SWAT team that keeps your system online. With Signature Support, you get a designated team of experts that knows your Salesforce setup and proactively monitors your system for possible disruptions.
What is contact object in Salesforce?
Contacts in Salesforce store an individual's demographic information, such as phone numbers and email addresses, and are linked to accounts. If a contact is not linked to an account then it is a “private” contact and only viewable by the contact owner or Salesforce administrator.
How many types of production are there in Salesforce?
Production instances They come in 4 different editions, each with different features enabled: Essentials.
What is the difference between sandbox and production?
The main difference between Sandbox and Production is the data that is returned by the APIs. In Sandbox test data is returned while in Production live data is returned. The Sandbox environment enables you to develop and test your application.
What is difference between production and sandbox in Salesforce?
The Production is a live environment where any changes will affect Organization. The Sandbox is the playground for a testing environment where any cahnges will not effect on Oraganation. most of the time sandbox used for training end users, testing coding/classes, and other related deployments.
Help Is On the Way
We want you to be successful. That’s why we’ve highlighted so many resources within the Trailblazer Community. But sometimes you might encounter a roadblock that requires a different kind of support. Let’s review what options you have to troubleshoot issues, and then contact support, if needed.
Navigate the Support Page
On the Salesforce Help Contact Support page, you can visit your existing cases from My Cases (1), update your Profile Settings under the Org Setting dropdown menu (2), confirm your success level (3), and finally create a case (4).
Profile Settings
From the Org Setting dropdown select Profile Settings. Review the information on this page to ensure support can easily contact you. You can also establish your preferences for receiving communications from Salesforce (product announcements, service notifications, and marketing communications).
Success Plan
It’s important to know your company’s success plan because it impacts your access to resources and support availability. Here is a breakdown of support expectations based on your plan.
Troubleshooting
Now that you are familiar with the navigation of the Support and Services page along with resources available based on your support level, let’s focus on troubleshooting steps. If you haven’t found an answer in documentation or the Trailblazer community, visit the Known Issues page to see if the same issue has already been reported.
Create a Case
If your issue is not logged in Known Issues and there are no system issues, it’s time to contact Salesforce support. Please note, we're going to show you the steps to create a case with Salesforce support, so only follow along in Marketing Cloud if you have an active issue.
Severity and Resolution Expectations
When you log a ticket, it’s important to understand the severity and business impact. Let’s review a guide to severity. Depending on your support plan (again, chat with your account executive or admin if you don’t know), you can expect certain service level agreements (SLAs) for your logged tickets.
How to Contact Salesforce Support
There are several ways you can reach out to Salesforce customer support and get immediate help. And the primary one is to get it via the Salesforce Help portal.
How to Call Salesforce Support in APAC Region
Japan Support is available in Japanese language only. For English Support call the APAC customer support number +65 6302 5700.
How to Call Salesforce Support in Japan
This contact option is available only to Premier and Signature customers with a Success Plan. To start a new Chat session, you need to follow these steps:
What Can You Do if the Salesforce Support Team is Out of Reach?
Despite the diversity of ways for getting Salesforce support and resolving issues, it leaves disgruntled customers behind. Customer service is a subject of hot debates on review platforms and, probably, the most frequently mentioned item on Salesforce pros and cons list.
Salesforce Support FAQ
Yes, Salesforce offers various support channels both self-serviced and managed. Among them are the Salesforce help portal, phone support, and online chat. If you need urgent Salesforce support and issue resolution you can reach out to a Salesforce consulting partner.
What are some of the benefits of support ticket systems?
The world has changed; and with it, the nature of customer service. One need only look at the facts to understand the benefits of a good customer service support ticket system. Consider the following:
Salesforce Puts Advanced Ticketing to Work for You
So how does a business get the most out of its ticketing system? When considering various customer service solutions, there are five main characteristics to look for, each of which can be found with Salesforce.
Give your clients the personalised ticket support they need
Salesforce offers each of these features and more, providing not only the best customer support ticket system, but the best solution to customer relationship management across the board.
How to contact Salesforce?
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-667-6389 to discuss exactly what kind of products you’re looking to add and how we can help.
Does the Premier Success Plan include implementation?
For clarity, the Premier Success Plan does not include implementation of the services. The Premier Success Plan is for ongoing support and administration of the services after the services have been implemented.
What is beta in Salesforce?
BETA – This phase involves rolling a feature out publicly for testing. BETA features are normally given limited Support as they are not yet fully functional or finished features. Generally Available (GA) – Once a feature has passed the Pilot and BETA testing phases, it will be formally included in a Salesforce Release.
How long before a release is available in your org?
About 1 month before the release goes live in your org, you can sign up for a pre-release org. Around 3 weeks away, you’ll see the Sandbox preview and be able to earn the release badge on Trailhead. Around 2 weeks out is when you can watch our panel of #AwesomeAdmin experts and product managers on Release Readiness Live.
