Slaesforce FAQ

how to pull ticket history into salesforce report

by Alexie Emmerich Published 2 years ago Updated 2 years ago
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To begin pulling a report in Salesforce, click the reports tab located on the blue bar at the top of the screen. If you do not see “reports” listed on the blue tab, click the “+” button at the end and scroll through the list of objects to find “reports.” Next, click “New Report” and then choose the report type you wish to pull.

Full Answer

How do I track and display field history in Salesforce?

You can select certain fields to track and display the field history in the History related list of an object. Field history data is retained for up to 18 months through your org, and up to 24 months via the API. Field history tracking data doesn’t count against your Salesforce org’s data storage limits.

How do I pull a report in Salesforce?

To begin pulling a report in Salesforce, click the reports tab located on the blue bar at the top of the screen. If you do not see “reports” listed on the blue tab, click the “+” button at the end and scroll through the list of objects to find “reports.” Next, click “New Report” and then choose the report type you wish to pull.

Why are my custom objects'history reports showing up in Salesforce?

If you've enabled reporting on your custom objects, their history reports will show up as well. If you're familiar with Salesforce reporting generally, it's not too hard to build a report that gives you a log of changes for a given record.

Which changes are always tracked in Salesforce?

Certain changes, such as case escalations, are always tracked. Salesforce stores an object’s tracked field history in an associated object called StandardObjectNameHistory or CustomObjectName__History. For example, AccountHistory represents the history of changes to the values of an Account record’s fields.

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How do I create a history tracking report in Salesforce?

Enabling field history tracking For standard objects (e.g. Lead, Account, Contact, etc), click "Set History Tracking" when viewing Fields & Relationships for a given object in Object Manager. On the next screen select "Enable {ObjectName} History" and then select the field you want to track.

How do I view record history in Salesforce?

Enable Field History Tracking. Enable field history tracking on accounts, and set it to track the Has Support Plan and Support Plan Expiration Date fields. From Setup, click Object Manager and select Account. Select Fields & Relationships, and click Set History Tracking.

How do I export field history tracking in Salesforce?

To export object field history via Data Loader:Open Data Loader.Click Settings | Settings.Uncheck Use Bulk API.Click OK.Click Export All.Choose OAuth and enter your Salesforce username and password; or Choose 'Password Authentication' and enter your Salesforce username and password followed by your security token.More items...

What is track history in Salesforce?

Salesforce allows you to track up to 20 fields per object (both standard or custom objects). By enabling Field History Tracking, you will see who made the change, the date it was updated, and the previous value of the field. This feature helps you with a useful audit trail for reviewing or troubleshooting past changes.

What is field history in Salesforce?

Field history honors the permissions of the current user and doesn't record changes that occur in system context. Salesforce attempts to track all changes to a history-tracked field, even if a particular change is never stored in the database.

How do I track field history in Salesforce for standard objects?

To set up field history tracking: From the management settings for the object whose field history you want to track, go to the fields area. Click Set History Tracking. Tip When you enable tracking for an object, customize your page layouts to include the object's history related list.

How many fields can you track history in Salesforce?

20 fieldsField history tracking also does not count against your organization's paid data storage limits and you can track only 20 fields per object.

What is field audit trail?

Field Audit Trail lets you define a policy to retain archived field history data up to 10 years from the time the data was archived. This feature helps you comply with industry regulations related to audit capability and data retention.

How long does Salesforce keep field history?

If your org was created on or after June 1, 2011 and you decide not to purchase the add-on, Salesforce retains your field history for the standard 18–24 months.

Can you create a record type on a standard object?

You can’t create a record type on a standard or custom object and enable field history tracking on the record type in the same Metadata API deployment. Instead, create the record type in one deployment and enable history tracking on it in a separate deployment.

Can you turn off field history tracking?

You can enable field history tracking for standard objects in the object’s management settings. You can enable field history tracking for custom objects in the object’s management settings. You can turn off field history tracking from the object’s management settings.

Can Salesforce update the same tracker in the same second?

In other words, if two users update the same tracked field on the same record in the same second, both updates have the same timestamp. Salesforce can’t guarantee the commit order of these changes to the database. As a result, the display values can look out of order.

How long does Salesforce keep history?

You can't keep it forever - Salesforce only keeps so much history around. Here's how that works: Last 18 months - You can access the last 18 months directly in your org via related lists, reports and SOQL queries. From 18-24 months - Salesforce retains this data but you have to use Data Loader or the API to access it.

Can you include the old and new record in a lookup field?

If you're dealing with changes to lookup fields, you likely want to include some additional data about the old record and the new record referenced by the lookup field. Unfortunately, you can't do that because the old value and new value themselves aren't lookups, they're just text with a name for the referenced record.

Does Salesforce keep track of history?

Salesforce isn't entirely consistent in how it keeps track of history for each kind of object. The vast majority of standard Salesforce objects follow the same model, but there are a few exceptions (particularly with Opportunity; see below). Custom objects also support history tracking but have a few minor differences in their history objects.

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