Full Answer
What are the methods for businesshours in Salesforce?
The following are methods for BusinessHours. All methods are static. Adds an interval of time from a start Datetime traversing business hours only. Returns the result Datetime in the local time zone. public static Datetime add ( String businessHoursId, Datetime startDate, Long intervalMilliseconds)
What is a complete working day in Salesforce?
For deadline calculation (where Salesforce skips nonworking days), action plans consider any day with any amount of working time to be one complete working day. Since Saturday and Sunday are nonworking days, Ryan keeps their start and end times blank.
How do I set business hours for my customer support team?
Use the BusinessHours methods to set the business hours at which your customer support team operates. The following are methods for BusinessHours. All methods are static. Adds an interval of time from a start Datetime traversing business hours only.
Who can view business hours via API?
All users, even those without the “View Setup and Configuration” user permission, can view business hours via the API. ID of the BusinessHours associated with the SlaProcess. Indicates whether the business hours is active ( true) or not active ( false ).
How do I check business hours in Salesforce?
From Setup, enter Business Hours in the Quick Find box, then select Business Hours. Click New Business Hours. Type a name for the business hours. We recommend using a name that will remind users of a location or time zone when they view business hours on a case, entitlement process, or milestone.
How do business hours work in Salesforce?
To set business hours:From Setup, enter Business Hours in the Quick Find box, then select Business Hours.Click New Business Hours.Type a name for the business hours. ... Click Active to allow users to associate the business hours with cases, escalation rules, milestones, and entitlement processes.More items...
How do you set up business hours?
Tips for setting business hoursThink about your target customers when you set your hours. Ask them when they want you to be open.Set an incredibly easy to understand schedule.Publicize your business hours in all the media you use.Be open when you say you will. Open on time, and don't close early.
Can we have multiple business hours in Salesforce?
You can create multiple business hours for support teams that operate in the same time zone but at different hours. For simplicity, we recommend that you create one set of business hours per support center. You can't deactivate business hours that are included in escalation rules.
What is entitlement process in Salesforce?
Entitlement processes are timelines that include all the steps (or milestones) that your support team must complete to resolve support records like cases or work orders. Each process includes the logic necessary to determine how to enforce the correct service level for your customers.
How do I convert a datetime to Apex in Salesforce?
Convert Datetime to Date. DateTime dT = System.now(); Date d = Date.newInstance(dT.year(), dT.month(), dT.day());Convert Date to Datetime. Date d = Date.today(); Datetime dt = d; More from Salesforce notes. Follow. Toufik, Salesforce technical architect, based in Paris. May 4, 2020.
What are your business hours?
Business hours are the hours of the day when activities are usually conducted. Standard working hours vary by country. In many countries it is usually a period of time between 9:00 am and 5:00 pm (also called 9-5).
How do I change my business hours on Freshchat?
You can add a new Business Hour by clicking Add Business Hour. Give your Business Hour a name, pick a time zone, enter your Away Message, and select the groups for which you want this Business Hour to be applicable. Finally, set the time intervals for each day of the week.
How do I delete business hours in Salesforce?
You cannot delete business hours.] 4. Optionally, click Use these business hours as the default to set the business hours as the default business hours on all new cases.
How do I restrict login hours in Salesforce?
Restrict Login Hours on the Support ProfileClick the Setup gear. and select Setup.Enter Profiles in the Quick Find box, and select Profiles.Click Custom: Support Profile.Under Login Hours click Edit and set up the schedule. ... Click Save.
How do I set up holidays in Salesforce?
Escalation rules and entitlement milestones wouldn't apply during the holiday.From Setup, enter Holidays in the Quick Find box, then select Holidays.Click New, or click Clone next to the name of an elapsed holiday. ... Type a name for the holiday.Type a date for the holiday. ... Optionally, you can: ... Click Save.More items...
Who can manually share records in Salesforce?
Records can be shared manually with groups, roles, roles & subordinates, and individual users.
add (businessHoursId, startDate, intervalMilliseconds)
Adds an interval of time from a start Datetime traversing business hours only. Returns the result Datetime in the local time zone.
addGmt (businessHoursId, startDate, intervalMilliseconds)
Adds an interval of milliseconds from a start Datetime traversing business hours only. Returns the result Datetime in GMT.
diff (businessHoursId, startDate, endDate)
Returns the difference in milliseconds between a start and end Datetime based on a specific set of business hours.
isWithin (businessHoursId, targetDate)
Returns true if the specified target date occurs within business hours. Holidays are included in the calculation.
nextStartDate (businessHoursId, targetDate)
Starting from the specified target date, returns the next date when business hours are open. If the specified target date falls within business hours, this target date is returned.
Special Access Rules
All users, even those without the “View Setup and Configuration” user permission, can view business hours via the API.
Usage
Use this object to specify the business hours at which your support team operates. Escalation rules only run during the business hours with which they are associated. To set business hours to 24-hours a day, set the times from midnight to midnight (00:00:00 ~ 00:00:00) on each day.
File Suffix and Directory Location
Business hours and holidays settings are stored in a single file named businessHours.settings in the settings directory. The .settings files are different from other named components because there’s only one settings file for each settings component.
BusinessHoursEntry
Represents the application of business hours to entitlements, entitlement templates, campaigns, and cases.
Wildcard Support in the Manifest File
The wildcard character * (asterisk) in the package.xml manifest file doesn’t apply to metadata types for feature settings. The wildcard applies only when retrieving all settings, not for an individual setting. For details, see Settings. For information about using the manifest file, see Deploying and Retrieving Metadata with the Zip File.
Set Working Hours
Ryan’s almost ready to try out action plans. He just needs to set up the business hours and roles first. When you set business hours, you’re telling action plans to avoid nonworking hours, company holidays, and other nonworking days for deadline calculation and task completion. Handy!
Create Account Teams and Roles
Next Ryan sets up account teams and roles, so he can assign each action plan task to a role. He then assigns the people who play those roles for a client. When a Financial Services Cloud user creates an action plan from a template at run time, Salesforce resolves the role to a user and assigns the task to that user.
