What is the Salesforce Premier success plan?
Customer success is a top priority at Salesforce. That’s why every customer gets a support plan with online guidance, support, and training. Our Premier Success Plan gives you even more help from Salesforce experts so you can reach your goals faster.
What are the benefits of buying Premier points?
Buying Premier Points online has many benefits. Earn more Premier Points on each flight depending on the fare you purchase. Earn Premier Points with car rental in global leading companies. Book the best hotels using your Premier Points.
How do I transfer my Premier points to Club Premier?
Transfer Points from your banks and hotels programs to Club Premier. It's fast and easy! Buying Premier Points online has many benefits. Earn more Premier Points on each flight depending on the fare you purchase.
Does Premier offer developer support for Salesforce applications?
A: For our customers who are building applications on the Salesforce platform, Premier offers developer support where we will review up to 200 lines of code for salesforce-related error messages and performance issues. The development of code is still the responsibility of the customer or you as the nominated Partner.
The Premier Success Experience
If you’re looking for a faster path to getting the most out of Salesforce, the Premier Success Plan is here for you. Customers with Premier Success see much higher value from Salesforce right from the start and throughout their entire Salesforce journey. Premier’s expert-led and expert-designed programs will help you:
Specialized Guidance
With Premier Success, you can rely on specialized guidance from Salesforce to ensure you get the most out of your Salesforce investment. What do we mean by specialized guidance?
Expert Coaching Sessions (formerly Accelerators)
Any fans of MasterClass out there? One of the great things about MasterClass is that you have a unique opportunity to learn from so many experts in their respective fields. Wondering how to cook like the culinary greats? Gordon Ramsay would be a solid choice.
Round-the-Clock, Round-the-World Support
Technical issues arise from time to time and we’re ready to provide help when you need it. Premier customers have direct access to our phone global coverage 24 hours a day, 7 days a week, 365 days a year. To top that, we guarantee a 1-hour initial response for critical issues.
Ask an Expert Office Hours
What do you do if you have a question that requires a deeper understanding? Do you have a unique business challenge? Maybe you want to hear questions and business challenges from customers similar to you? Our Ask an Expert Office Hours are the place for you.
Training Discount
You read that correctly! As a Premier Success customer, you will receive a 25% discount off of Trailhead Academy public classes and bulk certifications.* This includes:
Quiz
1 Which of the following is not one of the key benefits of Premier Success?
What is Salesforce customer service?
Example 1: Customer Service: You use Salesforce to provide service to your customers 24 hours a day, 7 days a week. Even a short slowdown or loss of access impacts customer loyalty, increases costs, and reduces sales.
What is Premier Priority?
An add-on to Premier, Premier Priority is our highest level of support. You must have Premier or Premier+ before you can add Premier Priority. If you have Premier Priority, you get all of the great do-it-yourself resources, the adoption and productivity benefits of Premier, and additional benefits designed to help you prevent business disruption.
