Slaesforce FAQ

how to remove feedback from salesforce communities

by Frankie Mann Published 2 years ago Updated 2 years ago
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Unfortunately, there is no way yet to remove them from Salesforce1 for Communities. Internally (non-community), you do it from Setup | Mobile Administration | Mobile Navigation. I would suggest you to post it as an idea here: https://success.salesforce.com/ideaSearch

Full Answer

What can you do with Salesforce feedback management?

With Salesforce Feedback Management, she can personalize the customer’s experience by adding merge fields within her survey. She can also create or update records in Ursa Major Solar’s org based on customer feedback. To top it up, the license comes with the ability to receive unlimited responses.

How to enable community in Salesforce?

To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities. See the below screen for reference.

How do I start using Salesforce feedback management with Maria?

Before you begin, be sure Surveys is enabled in your org. Click and select Setup. Enter Survey in the Quick Find box, and select Survey Settings. Under Surveys, change the toggle to Enabled. Maria needs nothing more than a simple permission to start using Salesforce Feedback Management.

How do I enable Salesforce surveys advanced features?

Select Salesforce as the license, and click Save. In the System section, click System Permissions. Click Edit. Enable Salesforce Surveys Advanced Features, and click Save. On the confirmation message, click Save.

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How do I delete a digital experience in Salesforce?

Deactivate Your SiteFrom Setup, enter Digital Experiences in the Quick Find box, then select All Sites.Click Workspaces next to the site you want to deactivate.Click Administration | Settings.Click Deactivate.

How do I delete a community portal in Salesforce?

You cannot delete the Community, but you can mark it Inactive so that no one can access it. Use the Community Management page for that Community to change its Status.

Can you delete a comment in Salesforce?

You can delete any comment on any post that you create, no matter who wrote the comment. On a record that you own, you can delete any post or comment from the feed.

Where are community pages in Salesforce?

In Community Builder, open the Pages menu on the top toolbar. Click New Page at the bottom of the Pages menu. To create:A standard page that's based on a blank layout or a preconfigured page (if available), click Standard Page. If you don't have preconfigured pages, choose a blank layout.

Who can see what in communities Salesforce?

Standard Salesforce user sees records that they own, and records that they have access to (based on sharing rules) across all sites and their internal org. Chatter Free user can't access records.

What is the use of communities in Salesforce?

Salesforce customer communities help organizations share relevant information, create a better customer experience, and increase engagement. Partner community is a specific information hub for B2B orgs that allows sales teams and resellers to easily access needed data and collaborate in real-time to close more deals.

Can you edit comments in Salesforce?

You can create and edit case comments on Case Detail pages. You can create and edit case comments on the Case Edit page.

How do I delete a feed in Salesforce?

Delete with Data Loader:Assuming you are logged in to data loader, click 'Delete' button.Check box to 'Show All Objects'Select 'Feed Item'Click 'Browse' button and select your recently exported file and click 'Next'You will be prompted on how many records will be deleted, click 'OK'More items...

What are case comments in Salesforce?

The Case Comments component in Experience Builder shows a list of all the comments that a customer and an agent have added to the case. The comments are visible as related records. Note This component was retired in all Salesforce orgs in the Summer '19 release.

How do I edit communities in Salesforce?

Edit Community Pages and Components in Community BuilderFrom the Pages menu in the top toolbar, select the page that you want to edit.Click to open the Components panel. ... Drag the required component from the Components panel onto an editable area of the page.More items...

How do I update a community page in Salesforce?

Update Community Home PageFrom Setup, in the Quick Find box, enter Communities , and then select All Communities.On the All Communities page, click Builder next to the community where you want to update the home page.On the Home page, drag the Action Plan Templates List component onto the page.More items...

How do I change the community template in Salesforce?

Open Experience Workspaces. Click Administration | Settings. A message warns you that changing your siteʼs template permanently deletes all existing customizations and pages. Click Change Template.

How to enable community in Salesforce?

To enable community in Salesforce go tosetup -> Build -> Customize -> Communities and click onsettings. and check enable communitiescheck box and enter your domain name andsave it. Note:You cannot change your domain name once you save it. This domain name will be used in all of your communities.

What is Salesforce community?

Salesforce Communities are very useful for employees, customers and partners to connect in one place. We can create and customize communities according to our requirement. Communities was released in summer’ 13 release. You can collaborate and communicate with people outside of your company who are key to business.

Amp Up Your Surveys

Ursa Major Solar has been using Salesforce Surveys for a while. Their post-case feedback survey has provided the management team critical insights about customer satisfaction. But this survey was only sent to customers who raised cases via their website or emails.

Create a New Trailhead Playground

For this project, you need to create a new Trailhead Playground. Scroll to the bottom of this page, click the down arrow next to Launch, and select Create a Trailhead Playground. It typically takes 3–4 minutes to create a new Trailhead Playground.

Get On Board with a Permission

Maria needs nothing more than a simple permission to start using Salesforce Feedback Management. She decides to create a permission set and assign it to herself. Later on she can assign the permission set to other users in the org who also create surveys.

Put the New Capabilities to Action

Maria is all set to get cracking. She plans to create a two-question survey, which will fit perfectly within the chat window. She wants to include merge fields within the survey.

Verify Step

You’ll be completing this project in your own hands-on org. Click Launch to get started, or click the name of your org to choose a different one.

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