- If your admin assigned you the “Two-Factor Authentication for API Logins” permission, use the code generated by an authenticator app, such as Salesforce Authenticator, for the security token value.
- From your personal settings, enter Reset in the Quick Find box, then select Reset My Security Token.
- Click Reset Security Token. The new security token is sent to the email address in your Salesforce personal settings.
- A new security token is emailed to you when you reset your password. Or you can reset your token separately.
- Go to the Salesforce Setup;
- Click Users in the Quick Find box;
- Click on the users name that you wish to reset;
- Click disconnect next to App Registration: Salesforce Authenticator;
How to disconnect a user from the Salesforce authenticator?
Lost my mobile phone which has salesforce authenticator. 1 1.From Setup, enter Users in the Quick Find box, then select Users. 2 2.Click the user’s name. 3 3.On the user’s detail page, click Disconnect next to the App Registration: One-Time Password Generator field. Your users can disconnect the app from ...
How do I use Salesforce authenticator on my mobile device?
Salesforce Authenticator sends you a text message with a link. Tap the link in the text message. Authorize your mobile device to open the Salesforce Authenticator mobile app. This process is different on Android and iOS devices. For Android, if prompted to select which app to open the link with, tap Salesforce Authenticator from the list.
How do I Reset my security token in Salesforce?
From your personal settings, in the Quick Find box, enter Reset, and then select Reset My Security Token. Click Reset Security Token. The new security token is sent to the email address in your Salesforce personal settings.
How do I Reset my Password in Salesforce?
If you're the only Administrator and you can't access your login, create a case with Salesforce Customer Support and request to reset your password (please include your username in your case details). - The Password Reset Link sent in the email can be used only once and will expire after 24 hours. Refer to Salesforce Reset Password Link is Expired
How do I reset my authenticator code?
In the Accounts screen of the Authenticator app, tap the account you want to recover to open the full screen view of the account. In the full screen view, tap the option to scan a QR code to fully recover.
How do I connect my Salesforce Authenticator to a new phone?
Back Up Your Connected Accounts in the Salesforce Authenticator Mobile AppWhen prompted, enter your mobile number and tap Send.Salesforce Authenticator sends you a text message with a link. ... Authorize your mobile device to open the Salesforce Authenticator mobile app. ... Set your four-digit or longer passcode.
How do I delete a Salesforce Authenticator account?
Open the Salesforce Authenticator app on your mobile device. In the app list of Connected Accounts, find the account you want to remove. Swipe left on the account username. Tap Remove or Delete, whichever appears.
How do I resync my authenticator?
Resync Time on 2FA Google AuthenticatorGo to the main menu on the Google Authenticator app.Select Settings.Select Time correction for codes.Select Sync now.
How do I reconnect my Salesforce Authenticator app?
From your personal settings, in the Quick Find box, enter Advanced User Details , then select Advanced User Details. No results? In the Quick Find box, enter Personal Information , then select Personal Information. Find App Registration: Salesforce Authenticator, and click Connect.
How do I find the QR code for Salesforce Authenticator?
In Salesforce, go to your personal settings, Advanced User Details or Personal Information. You'll be prompted to log in for security. Use Google Authenticator to take a picture of the generated QR code.
Can you turn off Salesforce Authenticator?
Click the user's name. On the user's detail page, next to the App Registration: Salesforce Authenticator field, click Disconnect.
How do I change two-factor authentication in Salesforce?
3. Configure 2FA for SalesforceTo enable 2FA for Users of Salesforce application. Go to Policies >> App Authentication Policy.Click on Edit against the configured application.Enable the Enable 2-Factor Authentication (MFA) option.Click on Save.
How do I bypass Salesforce MFA?
Make sure your SSO login is in the "High Assurance" column instead of the "Standard" column. This should prevent Salesforce from prompting for MFA when users log in via SSO.
How do I fix my Authenticator app?
2. Update the Authenticator AppOn your Android device, go to the Google Play Store app.Click on your profile icon from the top-right.Now, select Manage apps & devices.Apps with new available update are labeled as “Update available.”Select Update.
How do I transfer my Authenticator to a new phone?
How to transfer Google Authenticator codes to a new phoneOn your new phone, install the Google Authenticator app.On your old phone, tap the three dots on the top right corner and go to Transfer accounts then select Export accounts.Select which accounts you want to transfer to your new phone, and then tap Next.More items...•
Why is my Authenticator app not working?
A common fix for any problems with the authenticator app is to update your software. Ensure your device and all apps are up to date. For more support on the authentication app, you can view the authenticator app set-up video, or you can visit Microsoft's support pages.