How do I get email logs for my Salesforce Org?
You can even configure your Salesforce org to receive emails for tracking purposes. To find a detailed breakdown of your org’s emails, you go to the Email Logs: Setup > Monitor > Logs > Email Log Files Select Request an Email Log. You can generate a log for any 7 day period in the last 30 days.
How to see whether an email has been opened in Salesforce?
In the past, it was necessary to run a manual report in Salesforce to see whether emails had been opened. Now, Salesforce makes it possible to see whether an email has been opened in the Activity Timeline.
How to track emails in Salesforce?
Next, to any emails that were sent to customers, you’ll see whether the email is unopened or if it was read. You’ll even be able to see when the email was first opened and last opened. To track emails in Salesforce, you need to first enable Enhanced Email and Email Tracking.
How do I send an email in Salesforce lightning experience?
In Lightning Experience, you have several options for creating and sending emails. The Activity Composer on a record and the Global Actions menu are the options you’ll probably use most. As you can see in this screenshot of the email composer, just like Salesforce Classic, when you send an email from a record, it fills in the To address for you.
How do I view email records in Salesforce?
Hover mouse over the email will not show any URL, click "View full email" will open the full email as email stream. Reference: EmailMessage.
How do I see all emails sent?
0:180:59How To See Sent Mail In Gmail [Tutorial] - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo what we have to do is go on the left side here underneath the sent. Option or sent folder. AndMoreSo what we have to do is go on the left side here underneath the sent. Option or sent folder. And then you can see all the items have been sent.
How do I track outbound emails in Salesforce?
Track Outbound Emails Sent by Each User in SalesforceAccess the "Type" picklist field from Setup. ... Under the Task Type Picklist Values section, click New and enter a new picklist value labelled Outbound Email.Click Save.More items...
How do I retrieve old sent emails?
Replies (36) Sign in to your account.Click the gear icon on the upper right of the page, select More mail settings.Under Writing email, choose Saving sent messages.Tick the radio for Save all sent messages in the Sent items folder then Save.
How do I run an email report in Salesforce?
Report on Email MessagesFrom Setup, in the Quick Find box, enter Report Types , then select Report Types.Click New Custom Report Type.Select Email Message as the Primary Object. ... Optionally, select a secondary object from among these options and save the report.More items...
Can you report on list emails in Salesforce?
Use the List Email report to analyze important data, like open rates and bounces, about your list email sends. The List Email report breaks down important data for your sent emails, including number of emails sent, unique clicks, unique click rate, total clicks, and total click rate.
How do you analyze email logs?
0:202:46How to Analyze Salesforce Email Logs - YouTubeYouTubeStart of suggested clipEnd of suggested clipFirst we need to go to setup. And on the quick find we type email logs and select from below in thisMoreFirst we need to go to setup. And on the quick find we type email logs and select from below in this section. We can request the logs to sell force. Now we click on request an email log.
How to track emails sent through Salesforce?
Under “Setup,” go to “Activity Settings.”. Click on “Enable Email Tracking.”. Submit the information: from then on, you’ll be able to view the email tracking for all emails sent through Salesforce. In the Lightning Experience, email tracking information will be seen under the activity timeline.
How to send mass email in Salesforce?
Sending Mass Emails in Salesforce Lightning Experience 1 Create a contact or lead list or a campaign list. 2 Select the contacts you want to send an email to. 3 Click on “Send List Email” in the upper right corner. 4 Create an email, optionally with an email template. 5 Review the email and send it.
How many emails can you send in Salesforce?
Salesforce still limits emails to 5,000 emails per day and there are file size limitations on attachments. To get past these limitations, you can use MassMailer. Not only does MassMailer alleviate Salesforce email limits, but it also works with Salesforce templates and provides built-in email tracking features.
Does Salesforce track emails?
Salesforce has launched a new feature that is intended to provide better tracking for user interactions, such as email opens. Through better data, you can improve your entire marketing and sales campaigns. Here’s how you can start to track emails in Salesforce….
Can you see if an email has been opened in Salesforce?
Now, Salesforce makes it possible to see whether an email has been opened in the Activity Timeline. Next, to any emails that were sent to customers, you’ll see whether the email is unopened or if it was read. You’ll even be able to see when the email was first opened and last opened.
Can you turn off email tracking in Salesforce?
You can also turn off email tracking for specific individuals if necessary. Some customers may not feel comfortable being tracked through Salesforce and may request that the features be turned off. This is done through the Data Protection and Privacy section, with the “Don’t Process” and “Don’t Track” preferences.
Activity Timeline
When you look at a record in Salesforce Classic, such as a contact or opportunity, you use the Open Activity and Activity History related lists to stay on top of activities.
Recap the Latest Activities
Your colleague is out of the office, and you’re handling their accounts until they get back. When a client calls, how do you get up to speed on what’s been happening?
Find the Activities That Matter Most
If you’ve been working with an account, opportunity, or other record for any length of time, you probably have a mix of activities in the activity timeline. How do you find the details you’re looking for?
Tasks and Task Lists
There’s no Tasks tab in Salesforce Classic beyond the My Tasks list on the Home page.
Keep Your To-Dos Up to Date
Another great aspect of the task list is that while you see the list on the left, expanded details appear to the right for whichever task you have selected.
Calendar
Salesforce Classic includes a calendar to help remind you about appointments.
View Other Calendars
What’s especially helpful in Lightning Experience is how you can share your calendar and view your colleagues’ calendars from your calendar. Plus, you can add multiple calendars at the same time with user lists. If you don’t see user lists as a search category in the Add Calendars dialog box, ask your admin about setting up user list calendars.
